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Human Resources Generalist Resume Example

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HUMAN RESOURCES GENERALIST
Summary
Trained and educated in Human Resource Management. Gained hands-on experience through internship at Northern Virginia Family Services in Arlington, VA. Experience in employee administrative duties, employee relations, benefits planning and implementation, workforce planning, talent / staff management and training, including performance management. Proven and consistent success building partnerships with senior management to improve talent management, development, and succession planning. Earned top results on manager feedback surveys. Motivational leader with high expectations and dedication to excellence.
Highlights
  • Performance management strategies
  • Staffing and recruiting professional
  • Employee Relations
  • Interviewing expertise
  • Detail Oriented
  • Public Speaking 
  • Conflict Resolution
Skills
Office administration, Calibration, Case Manager, Coaching, Customer Service, Data entry, employee relations, forms, government, hiring, HRIS, Human Resources, Long-term care, Mentoring, , Networking, Payroll, Performance management, Personnel policies, Problem solving, processes, Non-profit, Public Relations, Quality, Recruitment, Reporting, Sales, Social services,Training programs.
Experience
Human Resources Generalist
July 2015 to CurrentSHIV SAI, LLC - Arlington, VA
  •  An accounting, payroll and business tax preparer office.
  • Accountable for establishing HR processes and policies, including benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action, administrative, logistical support and employment law compliance.
  • Reviews and processes personnel action forms for salary/title changes, new hires, terminations and transfers, using an integrated HRIS /Payroll system.
  • Generates offer letters and prepares new hire documents for on-boarding process.
  • Initiates background checks and drug testing in a third party web based system; responsible for follow-up on background check issues that arise and determining proper start date.
  • Developed Employee Handbook and worked on company's mission statement.
  • Researched and analyzed healthcare plans, including medical, dental, vision and disability insurance.
  • Designed a comprehensive benefits package to meet the needs of a changing workforce.
  • Evaluated job positions for classification, status and salary requirements.
  • Planning, developing, evaluating and communicating techniques for compensating employees Advising management on resolving employee issues.
  • Assisting employees by explaining benefits and appealing decisions made by insurance companies Conducts compliance-training sessions for employees.
Human Resources Specialist Intern
August 2014 to January 2015Northern Virginia Family Services - Arlington, VA
  • A private, non-profit organization that helps individuals and families; 450 employees.
  • Conducted background checks for new employees, including I9 verification.
  • Participated in recruitment and online job posting for 6 postings.
  • Followed up with screening applicants to ensure qualifications.
  • Learned how to prepare new hire orientation packets and welcome letters.
  • Assisted in training sessions for new hires and in reporting all hiring activity to the state.
  • Maintained employee files, including Personal, Health and Background check data.
  • Worked on the Care First Awards and Employee Wellness program projects.
  • Assisted the benefits specialist to evaluate the costs and benefits of wellness programs, life and long-term care insurance, and employee assistance programs.
  • Assisted in benefits open enrollment.
  • Completed projects as required.
Case Manager Assistant Intern
January 2013 to May 2014Northern Virginia Family Services - Arlington, VA
  • Learned all aspects of helping clients qualify for assistance programs and within 2 months was assigned to handle 8 to 9 clients on a weekly basis.
  • Assisted clients in applying for government benefit programs such as SNAP, TANF, Medicaid, and Medicare.
  • Gained knowledge of state medical insurance programs.
  • Conducted outreach and participated in networking activities to promote social services and learn about available resources to benefit clients.
  • Assisted Case Manager with data entry relevant to helping clients with problem solving and creating steps toward self-sufficiency.
Quality Executive
August 2002 to February 2006GTL Limited - Mumbai, India
  • A business processing outsourced provider with 1K employees.
  • Charged with mentoring and coaching Customer Service Agents in the performance of their jobs to meet or exceed standards.
  • Monitored calls and ensured quality of provided service.
  • Facilitated 3rd party monitoring conferences and analyzed needs of agents to identify and provide skill enhancements.
  • Communicated with vendors and provided regular updates regarding training programs for agents who were below quality standards.
  • Worked with Team Leaders and Management on daily reports to find areas of opportunities for improvement where improvisation is essential.
  • Conducted calibration sessions with Operation Team and Training Team to reach common consensus on parameters which correlated to the Quality standards of the project /program.
  • Conducted more than 36 monthly training sessions.
  • Promoted from Agent position due to top sales performance to the Quality Team.
Education
Public Administration (Human Resources Management)George Mason UniversityPublic Administration (Human Resources Management)
B.A : SociologyMary Mount UniversitySociology
SociologyMumbai University
Accomplishments
  • Decreased staff attrition rate by conducting employee engagement and feedback sessions.
  • Provided input for the HR Policy Manual.
  • Initiated the setup of the Human Resources Department.
  • Core Skills Include: Human Resources Talent Management Onboarding Benefits Staff Training & Development Employee Relations Conflict Resolution Employee Retention Background Checks Performance Evaluations SAP HR Training Interviewing Project Management EEO Case Management HRIS Benefits Compliance.
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Resume Overview

Companies Worked For:

  • SHIV SAI, LLC
  • Northern Virginia Family Services
  • GTL Limited

School Attended

  • George Mason University
  • Mary Mount University
  • Mumbai University

Job Titles Held:

  • Human Resources Generalist
  • Human Resources Specialist Intern
  • Case Manager Assistant Intern
  • Quality Executive

Degrees

  • Public Administration (Human Resources Management)
    B.A : Sociology
    Sociology

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