human resources generalist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Reliable Human Resources employee who has effectively supported recruitment, onboarding, benefits administration and other human resources functions as assigned.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Human Resources
  • Policies Implementation
  • New Employee Orientations
  • Employee Relations
  • Payroll Expertise
  • Executive Support
  • Records Management
  • Termination Procedures
  • Benefits Administrator
  • Compensation and Benefits
  • Employee Onboarding
  • Off-Boarding
  • Honest and Dependable
Human Resources Generalist, 02/2022 to Current
1St Advantage Federal Credit UnionVirginia Beach, VA,
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Conducted background checks, reference checks and employment verification.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
  • Created and modified job descriptions within all departments.
  • Organized employee schedules, department phone lists and business card orders.
  • Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up-to-date.
  • Conducted benefits administration for 200 benefit-eligible employees.
  • Assisted customer service with inbound and outbound calls regarding human resources inquiries.
  • Designed new employee packages and sent out via mail and e-mail.
  • Provided essential support to address individual HR needs of employees.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Partnered with senior HR team to communicate company standards and policies.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Participated in educational opportunities and read technical publications, updating job knowledge.
Customer Service Representative, 08/2018 to 02/2022
Ewing IrrigationSpringdale, AR,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Advised customers on bank products, services and financial planning options.
  • Assisted customers by answering banking questions and recommending solutions.
  • Helped customers understand and use mobile applications and online banking.
  • Modified, opened and closed customer accounts.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Completed daily cash balancing and operated ATMs.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Verified amounts and integrity of every check or funds transfer.
  • Researched account information regarding loans and deposits.
Relationship Teller, 08/2017 to 08/2018
SpartannashBoyne City, MI,
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate branch personnel.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Trained employees on cash drawer operation.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Performed special services for customers, ordering bank cards and checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
Customer Service Manager, 08/2013 to 08/2017
Food LionCity, STATE,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
Education and Training
Bachelor of Science: Business Administration:Human Resource Management, Expected in 07/2022 to Liberty University - Lynchburg, VA

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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Human Resources Generalist
  • Customer Service Representative
  • Relationship Teller
  • Customer Service Manager


  • Bachelor of Science

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