human resources generalist resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
As a seasoned Human Resources professional; I utilize my broad-based expertise to align company goals and objectives within the areas of recruitment, benefits administration, compensation, leave of absences, and employee relations. I\'m adept at managing a wide range of employee relations issues in time-critical situations and possess a strong grasp of employment laws, regulatory compliance issues, and benefits plans.
  • Audit preparation and reporting
  • Benefits Analyst
  • Civil Service Compliance 
  • Corrective Actions/ PIPs
  • Employee Relations         
  • Drug Testing Coordinator
  • Full - Cycle Recruiter        
  • Regulatory Compliance                                      
  • HR Information Systems audits
  • HIPPA/FSLA/EEOC/ ADA/FMLA           
  • Leave of Absence Coordinator
  • Project management
  • Training and development
  • Vendor Management
  • Wellness Coordination  
Work History
Human Resources Generalist, 05/2015 - Current
Ashley Furniture Palmdale, CA,
  • Administers and models company policies and philosophy.
  • Leads full-cycle recruiting process for assigned facility including back-up coverage for other facilities, depending on demand (approximately 50% of time).
  • Provides day-to-day performance management guidance to managers/supervisors, helps execute/resolve employee relations issues and facilitates corrective action communications.
  • Conducts timely, thorough and effective investigations and reports findings to HR Manager/Director.
  • Keeps HR Manager/Director apprised of all issues which may be elevated, complex or cause risk to Skills.
  • Interprets policies and procedures and resolves issues with employees in regards to adherence of company policies and procedures.
  • Assists with the planning, preparation, hosting and administration of regularly scheduled New Hire Orientation.
  • Verifies completion and accuracy of employment paperwork and remits to payroll/corporate office timely.
  • Facilitates benefits enrollment paperwork both at time of eligibility and during open enrollment.
  • Assists with open enrollment meetings activities including conducting presentations.
  • Documents personnel actions and submits information to payroll and/or other entities in a timely manner.
  • Coordinates medical care for injured employees including applicable paperwork.
  • Facilitates weekly staffing meeting with plant management staff.
  • Attend and contribute to weekly / monthly HR meetings.
  • Timely and accurately administers leaves of absence including FMLA / L&I.
  • Evaluates and documents requests /need for reasonable accommodation under ADA and facilitates the interactive process.
  • Maintains employee documents/files in a timely, organized manner. Assists management with performance review process.
  • Provides weekly report to HR Manager/Director summarizing activities.
  • Develops / updates job descriptions in cooperation with supervisors.
  • Coordinates and represents company at job fairs and recruiting events.
  • Supports Vocational Department as required to facilitate incorporation of vocational clients into Skills Inc. workforce as the environment changes.
  • Supports HR Manager / Director, Plant Manager and HR team needs including providing coverage during absences.
  • Completes special projects as assigned.
  • Supports the Wellness Program including wellness meals and ongoing and individual wellness campaigns.
  • Supports employee recognition programs including employee events.
  • Assists managers in the ordering, hosting, pick up of meals for employee/customer events.
  • Identifies opportunities for process improvement and increased efficiency.
  • Develops constructive and cooperative working relationships with others and maintains them over time.
  • Follows work rules and standard safety regulations at all times.
  • Maintains strict confidentiality.
  • Essential duties require presence in the workplace on a regular basis: in order to accomplish this, regular attendance and punctuality must be maintained.
  • Performs other duties as assigned.
Absence & Disability Management/ Recruiter, 2013 - 05/2015
Providence Health & Services/ Swedish City, STATE,
  • Act as the escalation point within PH&S for complex leave and disability issues and moves to resolve these in a manner consistent within applicable laws and regulations.
  • Authorized decision -maker in all complex cases, with the advice of legal counsel, and as needed, with input from the ADM Manager.
  • Collaborate with HRSPs during the interactive process.
  • Develop and implement training to all types of internal audiences including employees, supervisors, managers, to promote the efficiency and effectiveness of the absence and disability management program.
  • Develop and maintain working relationship with Employee/Labor Relations SME on leave issues impacting union employees and the union contracts that represent the union employee.
  • Ensure legal compliance with LOA and HR practices, policies, and compliance with collective bargaining agreements to promote equal opportunity, ensure positive employee relations and consistency with the Mission and Core Values of the organization.
  • Leave of Absence -Return to Work Coordinator/ COBRA/Benefit End Program Coordinator.
  • Created AD HOC reports, FTP files, Queries/Pivot Tables for internal and external customers.
  • Partner with HR team members to ensure all processes are working and look for opportunities to streamline processes for improved customer service.
  • Primary liaison to TPA claims staff and provides direction and assistance to same when claims or customer service questions arise.
  • Provide oversight to other related benefit offerings (STD, LTD, PTO,ESL,EIB Seattle Sick, etc.).
  • Recommend program improvement and partners with ADM Manager to implement.
  • Subject Matter Consultant to HR, Strategic HR Partners, and other organizational stakeholders for leave and disability issues or questions.
  • Subject Matter Expert on leaves of absence and disability benefits to management, HR, and other internal customers and partners.
  • Supervise the daily operations of a system-wide absence and disability management program covering more than 65,000 union and non-union employees across 5 states (AK, WA, MT, OR & CA).
  • Swedish Recruiter of OR/ER/PACU/NICU vacancies
Benefits Analyst/ International LOA Coordinator, 09/2011 - 2013
True Blue Inc City, STATE,
  • Administer, maintain and track leave of absence requests, disability claims and FMLA requests.
  • Assists employees with benefits related questions.
  • Authorize Leave of Absence Paid Time Off releases.
  • Balanced batch summary reports for verification and approval. Benefits liaison between vendors, internal customers, and employees.
  • Collaborated extensively with auditors during preliminary and year-end audit processes.
  • Coordinated stateside, Canadian and Puerto Rico Leave of Absences.
  • Created AD HOC reports, Queries/Pivot Tables for internal clients and external TPA vendors. FTP file coordination with outside vendors.
  • Facilitated monthly open enrollment question and answer sessions with employees on benefit program updates.
  • Maintained knowledge of government regulations, qualified and non-qualified benefit program trends, and practices among similar organizations, including an understanding of the recently enacted federal healthcare reform and the ability to lead implementation of required changes.
  • Maintained personnel changes in ADP/EV3, ADP Canada, and Workday systems. Maintained confidential information, such as pay rates, bonus targets and pay grades.
  • Managed Employee Commuter and Tuition Reimbursement Program.
  • Managed the coordination of benefit audits and IRS 401(k) testing.
  • Partner with senior-level management to create fair and consistent HR policies and procedures.
  • Processed Medical Support garnishments, Qualifying Events, Annual Open Enrollments, and New Hire benefit enrollments.
  • Recommended ADA accommodations and solutions to HRBPs.
  • Reconciled 17 Corporate and Brand specific Benefit invoices, including funds received and total account balances.
  • Researched, plan and assist in the design, development and implementation of benefits and wellness programs, reports and systems.
  • Perform quantitative analysis to track benefit trends, identify improvement opportunities and monitor procedures for adherence/compliance to company policies and state/federal requirement.
  • Researched and resolved billing and invoice problems.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Troubleshoot a wide variety of benefits issues including, but not limited to insurance eligibility and enrollment, financial transactions, and personnel actions affecting benefits.
Human Resources Specialist/Drug Testing Compliance Coordinator, 11/2004 - 01/2011
City Of Houston- Human Resources City, STATE,
  • Composed departmental policies, memos, and reports for authorizing signatures.
  • Conducted internal disciplinary investigations.
  • Conducted payroll audits to resolve PTO and benefit discrepancies
  • Coordinated Full-Cycle recruitment of departmental job vacancies.
  • Coordinator of the Department Drug Testing Programs (DOT/Safety Impact Positions).
  • Counseled management in areas of HR laws and regulations that govern hiring practices.
  • Created AD HOC Reports for employee evaluations, applicant recruitment status and LOAs .
  • Developed cohesive job requisitions for job vacancies and composed job postings.
  • Developed drug testing protocols in compliance with Executive Orders 1-12 and AP 2-2.
  • Established service awards and recognition programs.
  • Executed and revised Tuition Reimbursement Policy and financial record-keeping.
  • Facilitated new-hire orientations and departmental exit interviews. Maintained confidential information, such as pay rates, bonus targets and pay grades.
  • Maintained SAP and PAR databases, and internal Affirmative Action Reports.
  • Managed the daily, in house Payroll Processing and Benefit Administration 1500 exempt, 524 non-exempt employees and unemployment claim requests.
  • Trained and supervised 4 Payroll Clerks.
  • Managed, processed an average of 17 invoices per month for a large-scale organization.
  • Partner with leaders regarding organizational changes that may involve staff reassignments, staff reductions and resource pool assignments and the services related to the termination of employment including outplacement as needed for assigned areas.
  • Performed I-9/E-Verify, ATS entries, Background/MVR inquires, and personnel file audits.
  • Prepared salary analyzes and recommendations.
  • Processed all salary changes associated with merit increases, terminations, promotions, bonuses and pay adjustments.
  • Processed payroll for 1500 exempt, 524 non-exempt employees and unemployment claim requests.
  • Researched and resolved billing and invoice issues.
Masters: Human Resources Management, Expected in 2011
Keller Graduate School of Management - ,
Status - Human Resources Management
Bachelors of Science: Political Science, Expected in 2009
University of Houston -Downtown - ,
Status -  

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • University of Houston -Downtown

Job Titles Held:

  • Human Resources Generalist
  • Absence & Disability Management/ Recruiter
  • Benefits Analyst/ International LOA Coordinator
  • Human Resources Specialist/Drug Testing Compliance Coordinator


  • Masters
  • Bachelors of Science

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