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Human Resources Generalist Resume Example

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HUMAN RESOURCES GENERALIST
Summary

Talented human resources professional managing multiple efforts, including recruiting, onboarding as well as retaining highly skilled staff members. Strong, effective communicator known for providing insight into human resources topics. Considered an expert in assisting others while promoting exemplary customer service and support.

Skills
  • Personnel engagement
  • Policies implementation
  • HRIS applications proficient
  • Personnel recruitment
  • Recruiting
  • Confidential document control
  • Data management
  • Process improvements
  • Staff training and development
  • Conflict resolution tactics
  • Complex problem-solving
  • Project management
  • Management development
  • Negotiation
  • HR policy/procedure development
  • Talent acquisition
  • Microsoft Office Suite
Education and Training
Master of ScienceKaplan UniversityDavenport,IA,Business Administration And Leadership, 06/2016

Concentration in Human Resource Management

Bachelor of ArtsUniversity of MemphisMemphis, TNEnglish/Professional Writing, 05/2012
Experience
Connexion Point LLCHuman Resources Generalist | Memphis, Tennessee09/2015 to Current
  • Sorted job applications, vetted candidates to give solid recommendation to individuals for key positions
  • Oversaw new employee onboarding procedures from initial training to skill development
  • Developed and implemented hiring criteria and employment selection assessments to improve staffing quality
  • Planned recruitment events for interested applicants, organized onboarding activities for newly hired employees
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
  • Conducted all employee hiring and exit interviews
  • Partnered with leadership team to facilitate strategic planning
  • Implemented new systems to optimize HR management and structure
  • Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness
  • Update projects to meet company objectives and long-term goals
  • Supported 6 locations in enrolling personnel and administering employee benefits
Connexion PointLicensed Insurance Agent | Memphis, TN07/2015 to 09/2015
  • Answer incoming phone calls from health care patients (i.e Medicare eligible) and identify the type of assistance the patient needs (i.e Benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits
  • Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the status of the issue and provide appropriate response to caller
  • Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the patient, while providing the best customer service experience possible
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
  • Retained 75% of policyholders during annual enrollment period while meeting the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
State Farm Mutual Automobile Insurance CompanyOffice Manager/ Lead Sales Agent | Memphis, TN09/2014 to 08/2016
  • Outside marketing and sales within the office perimeter - including but not limited to "cold" sales calls, walk-ins, business events and forums, networking luncheons, and referral sources
  • Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs
  • Conducted monthly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
  • Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
  • Maintained relationships with local bankers, auto dealerships, apartments and other insurance agents for referral business in addition to ensuring their clients had adequate coverage
Acceptance Auto InsuranceOffice Manager/Sales Agent | Memphis, TN04/2014 to 09/2014
  • Generated new leads from field activity and actively followed up on referrals
  • Identified and customized insurance coverage based on customers' needs and close deals to meet month-to-month sales goals
  • Innovated and executed new strategies to bring profits to insurance organization
  • Communicated regularly with potential clients to offer insurance deals based on their financial status, requirements and needs, including physical condition of individual or insured property, all in order to improve insurance coverage
  • Market to create partnerships with dealerships, business to businesses, apartments, and other insurance companies
  • Maintained current store, product and promotional knowledge to drive consistent sales
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Resume Overview

Companies Worked For:

  • Connexion Point LLC
  • Connexion Point
  • State Farm Mutual Automobile Insurance Company
  • Acceptance Auto Insurance

School Attended

  • Kaplan University
  • University of Memphis

Job Titles Held:

  • Human Resources Generalist
  • Licensed Insurance Agent
  • Office Manager/ Lead Sales Agent
  • Office Manager/Sales Agent

Degrees

  • Master of Science
    Bachelor of Arts

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