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Human Resource Generalist Resume Example

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HUMAN RESOURCE GENERALIST
Summary
Accomplished Human Resources generalist with 25 years of experience maximizing organizational productivity for high volume operations through staff recruitment and development and building organizational excellence. Extensive expertise in multiple practice disciplines includes resource utilization, training and development, employee relations, compensation, performance management and workforce planning. Excellent communication, collaboration and interpersonal skills have contributed to success throughout my Human Resources career. Possess strong conflict management and situational analysis skills and utilize knowledge of HR policies, state and federal regulations and company past practices and history to ensure compliance and adherence in maintaining a strong HR environment. Broad background supporting operational level planning, policies and resources in order to develop and manage contingency plans and meet mission objectives. Skilled in collecting and analyzing data, evaluating effectiveness and researching and developing new processes to enhance business targets.       
Highlights
  • Supervisory development
  • Leadership development
  • Organization analysis
  • Conflict management
  • Investigations
  • HR Advice and counsel
  • Strategic planning
  • Performance management 
  • Recruitment
  • Hiring
  • Selection
  • Building bench strength
  • Workforce planning
  • Job analysis
  • Job study
  • Soft skills delivery
  • Compensation analysis and annual review
  • Speak, read, write Spanish
  • SHRM certification-PHR
  • Certified Covey facilitator
  • Corporate facilitator
  • Multi-lingual Speaker's Bureau
Accomplishments
  • Successfully implemented centralized Meter Reading training resulting in multi-million dollar cost savings and 30% reduction of lost time accidents resulting in reduced Workmen's Compensation costs 
  • Designed, developed and implemented company Welfare to Work program recognized by the State of California for successful job placements of graduates
  • Designed and implemented Call Center Customer Service training resulting in reduction of training time and increased skills set utilizing desktop training and user friendly job aids 
  • Deployed 120 training professionals across 50,000 mile service territory to deliver critical training initiatives resulting in initial cost savings to company of $2.3 million dollars
  • Implemented process to reduce disability and time off due to work place accidents through intensive supervisory training, improved documentation process and collaboration with Disability Management Department to ensure timely follow up with employees resulting in a 20% reduction in time off and 15% decrease in Disability cases due to more effective process. 
Experience
Human Resource Generalist08/2001 to 07/2007Company NameCity, State
Primary HR support to Customer Service Call Centers in two locations, Long Beach and Rancho Cucamonga, California.
  • Analyzed leadership skill gaps and developed and delivered soft skills training to mitigate and develop new skills.
  • Conducted management and employee investigations through the dispute process, made recommendations for discipline and/or resolution and tracked implementation of actions.
  • Led management team in conducting annual performance review and compensation action for Customer Service and Meter Reading employees.
  • Conducted annual salary review for managers and provided salary recommendations to ensure equity and affirmative action goals in sync.   
  • Mentored management team in utilizing positive employee communication to maintain a union free environment.  
  • Spearheaded revised documentation process for progressive discipline
  • Oversaw design and delivery of improved performance management system 
Manager08/1998 to 08/2001Company NameCity, State
Reported to Vice President of Business Unit, responsible for all HR issues affecting and impacting the business unit.
  • Led annual work environment survey
  • Oversaw implementation of survey recommendations and tracked results
  • Drove change management initiative to cross train Managers within department
  • Investigated employee and management disputes, drew conclusions and aligned recommendations with legal and HR principles 
  • Led senior Managers in annual workforce planning and identification of skill gaps
  • Conducted soft skills training in leadership development for middle managers and supervisors 
  • Developed and maintained effective networking and interpersonal relationships with senior and mid-level managers to leverage positive influence in developing business goals and strategies in alignment with HR principles and practices. 
Training Manager03/1991 to 08/1998Company NameCity, State
Led Training Department for Customer Service in skills development for new hire customer service agents, meter readers and bookkeepers 
 
  • Managed and supervised 80 administrative and training specialists in the design and delivery of new hire training for meter readers, customer service trainees and bookkeepers. 
  • Managed and directed the material development of all curriculum supporting training along with design and development of special training initiatives and soft skills training, as needed.
  • Managed a $9-13 million dollar annual budget
  • Recruited, selected and developed of all administrative and professional staff.
  • Directly influenced clients to buy and/or support training interventions or off the shelf products to meet business objectives.
  • Managed vendor contracts and adjunct trainers and instructional designers.
Training Specialist05/1985 to 03/1991Company NameCity, State
  • Conducted new hire training for customer service trainees
  • Team leader in designing and delivering training for new bookkeepers.
  • Led team of trainers in developing test questions for promotional tests in customer service and bookkeeping.
  • Conducted "Train the Trainer" classes for new Instructors  
Education
Associate of Science: Human Resources2001CalPolyCity, State, USA
B.S. (Incomplete): Organizational Management2006University of La VerneCity, State
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Resume Overview

School Attended

  • CalPoly
  • University of La Verne

Job Titles Held:

  • Human Resource Generalist
  • Manager
  • Training Manager
  • Training Specialist

Degrees

  • Associate of Science : Human Resources 2001
    B.S. (Incomplete) : Organizational Management 2006

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