Organized and detail-oriented Data Entry Clerk with 4 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Skills
Administrative support
Good listening skills
Record keeping strengths
Creative problem solving
Money handling abilities
Service standard compliance
Multitasking
Organization
Proofreading
Maintains confidentiality
Human resource laws
Extensive vocabulary
Office administration
Schedule Management
Database Management
Education
Northern Arizona UniversityFlagstaff, AZExpected in 12/2023 ā āBachelor Of Business Administration:Human Resources Management - GPA:
Maricopa Community Colleges - Glendale Community CollegeGlendale, AZExpected in 09/2022 ā āAssociate of Science:Human Resources Management - GPA:
Dean's List Spring Semester 2019
Maricopa Community Colleges - Glendale Community CollegeGlendale, AZExpected in 09/2022 ā āAssociate of Business Administration:Human Resources Management - GPA:
Dean's List Spring Semester 2019
Work History
Adara Home Health - Human Resource Generalist Rochester, MN, 07/2021 - Current
Developed and enforced company policy and procedures relating to human resources activity.
Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
Audited workplace, employee and management policies and procedures.
Conducted confidential investigations of discrimination, harassment and workplace violence.
Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
Launched studies to improve alignment between components of organization and organizational framework.
Liaised with HR and payroll to coordinate and manage employee leaves of absence.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Met with staff to resolve difficult situations related to performance and conflict management.
Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
Implemented and supervised orientation procedures for all new hires.
Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
Processed unemployment claims and acted as company representative at unemployment hearings.
Xpo Logistics Inc. - Customer Service Representative North Huntington, PA, 11/2020 - 07/2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Clyde Companies Inc. - Human Resources Specialist Pueblo, CO, 01/2014 - 06/2018
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Incorporated employee feedback to improve processes and strategize long-term business plans.
Completed human resource operational requirements by scheduling and assigning employees.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Promoted emergency preparedness strategy, including oversight and maintenance of inventory and equipment.
Conserved time and improved efficiency by completing special projects through emergency solutions.
Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Additional Information
Received an award for leadership skills.
Received an award for being in the top 5% in best graded calls.
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School Attended
Northern Arizona University
Maricopa Community Colleges - Glendale Community College
Maricopa Community Colleges - Glendale Community College
