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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized and detail-oriented Data Entry Clerk with 4 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Skills
  • Administrative support
  • Good listening skills
  • Record keeping strengths
  • Creative problem solving
  • Money handling abilities
  • Service standard compliance
  • Multitasking
  • Organization
  • Proofreading
  • Maintains confidentiality
  • Human resource laws
  • Extensive vocabulary
  • Office administration
  • Schedule Management
  • Database Management
Education
Northern Arizona University Flagstaff, AZ Expected in 12/2023 Bachelor Of Business Administration : Human Resources Management - GPA :
Maricopa Community Colleges - Glendale Community College Glendale, AZ Expected in 09/2022 Associate of Science : Human Resources Management - GPA :
  • Dean's List Spring Semester 2019
Maricopa Community Colleges - Glendale Community College Glendale, AZ Expected in 09/2022 Associate of Business Administration : Human Resources Management - GPA :
  • Dean's List Spring Semester 2019
Work History
Adara Home Health - Human Resource Generalist
Rochester, MN, 07/2021 - Current
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Audited workplace, employee and management policies and procedures.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
  • Launched studies to improve alignment between components of organization and organizational framework.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Implemented and supervised orientation procedures for all new hires.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
Xpo Logistics Inc. - Customer Service Representative
North Huntington, PA, 11/2020 - 07/2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Clyde Companies Inc. - Human Resources Specialist
Pueblo, CO, 01/2014 - 06/2018
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Promoted emergency preparedness strategy, including oversight and maintenance of inventory and equipment.
  • Conserved time and improved efficiency by completing special projects through emergency solutions.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Additional Information
  • Received an award for leadership skills.
  • Received an award for being in the top 5% in best graded calls.

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Resume Overview

School Attended

  • Northern Arizona University
  • Maricopa Community Colleges - Glendale Community College
  • Maricopa Community Colleges - Glendale Community College

Job Titles Held:

  • Human Resource Generalist
  • Customer Service Representative
  • Human Resources Specialist

Degrees

  • Bachelor Of Business Administration
  • Associate of Science
  • Associate of Business Administration

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