Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Understanding HR Generalist adept at managing a wide range of employee relations issues. Expertise in problem solving and mediation. Hard-working and highly efficient in time-critical situations.
Compensation and benefits Salesforce Termination procedures JavaScript Employee recruitment Using an Ad Server (Real Media 24/7) ADP Workforce Now HTML Knowledge SharePoint Intranet software MS Office proficient
Human Resource Generalist, 05/2012 to Current
Airgas Inc, ,
  • Assist in the recruitment process of new associates by posting positions, pre-screening candidates, scheduling interviews, receiving resumes, managing the completion and filing of applications, and maintaining the applicant flow log.
  • Fulfill a variety of associate needs including but not limited to: direct deposit forms, benefits forms, employment verification letters, authorizing vacation requests, etc.
  • Investigate, document and manage any associate complaints, relating to benefits, paychecks, manager/associate relations issues, etc.
  • Manage the pre-hire screening process: background checks and reference checks and interview prospective candidates when applicable.
  • Process all newly hired associates, ensuring completion of all required paperwork: including I-9 documentation, tax-forms, and Georgetown Cupcake New Hire Paperwork.
  • Complete data entry into ADP system and SharePoint related to associate personal information, payroll processing, benefits administration, and audit all input for accuracy.
  • Maintain current knowledge of all Health and Welfare programs, including Health and Dental Insurance, Retirement Savings, Voluntary Benefits Programs.
  • Effectively communicate and promote associate benefit plans; answer all associate questions or refer them to appropriate insurance carrier resources.
  • Monitor Care First Connect system: verify all requests for qualifying events, track associate use of system during both new-hire and open enrollment periods.
  • Maintain accurate files of all associate Accident Reports.
  • File Worker's Compensation claims with insurance carrier where necessary.
  • Administer Georgetown Cupcake policies and procedures, including communication of company policies, distribution of required paperwork, and where applicable, updating associate employment status in ADP system.
  • Process associate terminations: adjust status in ADP system and terminate benefits in Care First Connect system.
  • Maintain associate files: create files for new associates and ensure that all paperwork pertaining to each associate is placed in the appropriate file on a timely basis.
Catering Manager and Special Events Coordinator, 07/2010 to 05/2012
Georgetown Cupcake, ,
  • Oversaw day-to-day store operations: controlled opening and closing procedures, handled and recorded revenue and maintained book of accounts, prepared work orders for maintenance repairs, and tracked inventory.
  • Supervised 30+ employees: handled scheduling, mediated associate-to-associate complaints, resolved payroll issues.
  • Created monthly recognition and award programs.
  • Managed all incoming orders and customer correspondence.
  • Coordinated support for community events and charitable organizations.
  • Acted as an ambassador for Georgetown Cupcake to facilitate ongoing relationships with community organizations for all charitable and philanthropic efforts and upheld Georgetown Cupcake's standard for unparalleled quality, freshness, and elegance.
  • Coordinated high profile events throughout the DC area by assessing number of attendees, understanding event focus, scheduling and attending on-site visits, etc.
  • Facilitated all Georgetown Cupcake's on-air promotions through major radio channels.
  • Oversaw all donation inquiries and determined which efforts we moved forward with and contributed to on behalf of Georgetown Cupcake.
  • Executed all corporate orders from start to finish for high level clients through conference calls, in-office meetings, and email correspondence to ensure perfect product outcome.
  • Maintained customer relations for Georgetown Cupcake's National Shipping operation.
  • Controlled Georgetown Cupcake's Social Media sites by blogging, posting, and interacting with fans.
Marketing Sales Representative & Executive Assistant, 08/2008 to 01/2010
Visual Analytics Inc, ,
  • Created press releases for company website and distribution on the wire.
  • Performed PR work for submittable of quotes and exposures in various publications.
  • Developed VAI casestudy writeups from clientbase engagements/successes.
  • Generated marketing specific pieces for different domains (e.g., LEAs, Banking, Intel, etc).
  • Handled web-related activities including upcoming events, news/notes, email blasts, webinars.
  • Maintained company database and email listserv.
  • Researched and reported on relative news, technologies, industry events, etc.
  • Arranged company travel, prepared travel documents for Executives, scheduled and coordinate in/out house business meetings.
  • Identified speaking/presentation roles for VAI Executives at conferences.
  • Traveled to conferences to provide support ­ local and national (preparation of materials, booth duty, act as company liaison, etc).
  • Attended business networking events with Executives for client support and to meet clientele.
  • Supported and coordinated all facets of corporate in-house/out-house events (e.g., onsite marketing, training sessions, business meetings).
  • Worked closely with HR to monitor employee security clearances and assist compiling employee paperwork.
Advertising Account Coordinator, 08/2007 to 08/2008
, ,
  • Weather Bug ­ Germantown, M D Scheduled and completed production of online advertising campaigns for WeatherBug's Ad Sales, Marketing, Media Services and Business Development departments.
  • Supported Account Executives and have primary responsibility for managing agency and client-direct accounts Worked directly with clients to effectively execute advertising campaign goals; i.e., generated Insertion Orders, gathered creative, communicated changes, monitored campaign deliver and analyzed creative performance.
  • Managed and produced campaign reports on a weekly basis.
  • Communicated inventory avails for special projects and WeatherBug initiatives, Provided support for creative/technical related inquiries relating to new initiatives with the Ad Sales Team.
  • Recommended campaign optimization plans to increase conversions and volume and visibility.
  • Communicated directly with both internal and external clients on daily basis to effectively execute campaign creative and goals.
Bachelor of Arts: Communication, Expected in Spring 2007
University of Maryland - College Park, M D
Professional Affiliations
Professionals in Human Resources Association Alpha Omicron Pi Sorority Alumnae University of Maryland, College Park Alumni Association
ADP, Ad, advertising, agency, Banking, Benefits, benefits administration, book, Business Development, closing, conferences, clientele, client, clients, customer relations, client support, data entry, database, DC, documentation, email, filing, focus, forms, HTML, HR, Insurance, Intel, inventory, JavaScript, letters, notes, managing, marketing, materials, meetings, MS Office, office, networking, optimization, payroll, payroll processing, policies, press releases, PR, speaking, publications, quality, radio, receiving, recruitment, repairs, Sales, scheduling, Shipping, tax, website

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School Attended

  • University of Maryland

Job Titles Held:

  • Human Resource Generalist
  • Catering Manager and Special Events Coordinator
  • Marketing Sales Representative & Executive Assistant
  • Advertising Account Coordinator


  • Bachelor of Arts

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