Efficient HR Generalist with expertise in developing and implementing HR plans and procedures smoothly and with little guidance.
Skills
MS Office, UltiPro, Kronos, Microsoft Dynamics CRM, First Advantage, as well as both Mac and PC operating systems
Employee relations, HRIS applications proficient, Event management, Employee handbook development
Experience
08/2017 to Current
Human Resource GeneralistGate Gourmet － Schiller Park, IL
Partners with various levels of management to understand business
objectives and identify corresponding human resource needs; implements
strategies to support various business objectives and improve programs to
support employee retention
Partners with operations and training functions to identify
training needs and provide input on training approaches and content
Partners with operations to identify and understand workforce
needs
Assists with recruiting union hourly employees and for assisting
with recruitment for exempt and non-exempt positions
Serves as the secondary employee and labor relations point of
contact to mediate and resolve employee disputes and union grievances
Provides counseling/training for unit management in the areas of
labor/employee relations, affirmative action and discrimination
Provides policy
interpretation and ensures accurate and consistent application of all company
policies and procedures, and related local, state and federal laws
Backs up the training department for delivering orientation and other training
programs as needed
Ensures that weekly, monthly and ad-hoc reports are completed
accurately and in a timely manner
Receives and responds to employment-related claims from various
government or public agencies; recommends settlement or defense based on actual
investigation of facts
Accomplishes human resources and organization mission by
completing related results as needed
Designed the employee performance evaluation process and merit program
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues
Created and implemented the exit and interview program process
Advised top management on appropriate employee corrective actions
Created and managed more than 900 confidential personnel records
Conducted an average of 300 employee exit interviews per year
08/2016 to 08/2017
New Hire Support SpecialistGate Gourmet － Schiller Park, IL
Responsible for orientation scheduling, coordination, facilitation and documentation
Coordination of new hire 5 day, 30 day, and 60 day reviews/feedback process
Responsible for creating Gate Academy Power Point for weekly orientation
Responsible for ensuring new hire retention
Created and managed more than 960 confidential personnel records
Developed more than 100 employee handbooks monthly
Responsible for completing the new hire I-9s in First Advantage
Rounded with all of the new hires on a weekly basis for both positive and negative feedback
04/2014 to 07/2016
Customer Service SpecialistCancer Treatment Centers of America － Schaumburg, IL
Transitioned from a fulltime ESR to an overnight Customer Service Representative
Handles all incoming calls and chats averaging 70-150 calls and 5-40 chats per night
Responsible for understanding and promoting the services offered by Cancer Treatment Centers of America to both current and potential patients
Provides overnight customer support to both current and potential patients and caregivers
This includes proving information on our hospitals, scheduling callbacks for potential patients, and offering emotional support
Intake of all patient information including medical history using Hopebook CRM
05/2013 to 04/2014
Empowerment Support RepresentativeCancer Treatment Centers of America － Schaumburg, IL
Transitioned from a temporary employee to a full time ESR
Responsible for answering all incoming calls routed to the Empowerment Department
Averaged 150+ calls daily
Tasked with organizing monthly reporting packets for two Assisted with improving the current Empowerment Support Representative scripting as needed
06/2012 to 05/2013
Oncology Information SpecialistRandstad US － Schaumburg, IL
Oncology Information Specialist Greeter Pilot Program
Fielded 75+ incoming calls daily
Assisted in creating the current Empowerment Support Representative scripting
Provided data to justify the addition of this position to my department head
01/2009 to 05/2012
Lead TellerJP Morgan Chase － Chicago, IL
Attained Lead Teller position after one year
Oversaw eight tellers and ensured all policies were being upheld
Organized all incoming and outgoing vault shipments ranging from 50k to 400k daily
Supervised cash box limits
Responsible for creating weekly schedules for all departments within my branch
04/2007 to 12/2008
Server and BartenderBije's Bar & Grill － Chicago, IL
Maintained exceptional customer service standards.
01/2006 to 03/2007
Employee SupervisorCrown Theaters/Kerasotes Theater Village 18 － Skokie, IL
Obtained supervisor title six months into my employment with Crown Theaters.
Assisted in the transition from Crown Theaters to Kerasotes Theaters Village 18.
Trained staff on Splyce Theater Management System and implemented new company policies.
Responsible for overseeing approximately 40+ crew members on weekends and 15+ on weekdays.
Education and Training
2019
Bachelor of Arts: PsychologyNortheastern Illinois University － Chicago, ILCompleted 45 credits toward Psychology
