Human Resource Generalist resume example with 15 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Efficient HR Generalist with expertise in developing and implementing HR plans and procedures smoothly and with little guidance.
  • MS Office, UltiPro, Kronos, Microsoft Dynamics CRM, First Advantage, as well as both Mac and PC operating systems
  • Employee relations, HRIS applications proficient, Event management, Employee handbook development
08/2017 to Current
Human Resource Generalist Alaris Group Columbus, OH,
  •   Partners with various levels of management to understand business objectives and identify corresponding human resource needs; implements strategies to support various business objectives and improve programs to support employee retention
  •   Partners with operations and training functions to identify training needs and provide input on training approaches and content
  •   Partners with operations to identify and understand workforce needs
  •   Assists with recruiting union hourly employees and for assisting with recruitment for exempt and non-exempt positions
  •   Serves as the secondary employee and labor relations point of contact to mediate and resolve employee disputes and union grievances
  •   Provides counseling/training for unit management in the areas of labor/employee relations, affirmative action and discrimination
  • Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws
  •   Backs up the training department  for delivering orientation and other training programs as needed
  •   Ensures that weekly, monthly and ad-hoc reports are completed accurately and in a timely manner
  •  Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts
  •   Accomplishes human resources and organization mission by completing related results as needed
  •  Designed the employee performance evaluation process and merit program
  •  Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues 
  •  Created and implemented the exit and interview program process
  •  Advised top management on appropriate employee corrective actions
  •  Created and managed more than 900 confidential personnel records
  •  Conducted an average of 300 employee exit interviews per year
08/2016 to 08/2017
New Hire Support Specialist Recovery Innovations Baton Rouge, LA,
  • Responsible for orientation scheduling, coordination, facilitation and documentation
  • Coordination of new hire 5 day, 30 day, and 60 day reviews/feedback process
  • Responsible for creating Gate Academy Power Point for weekly orientation
  • Responsible for ensuring new hire retention
  •  Created and managed more than 960 confidential personnel records
  • Developed more than 100 employee handbooks monthly
  • Responsible for completing the new hire I-9s in First Advantage
  • Rounded with all of the new hires on a weekly basis for both positive and negative feedback
04/2014 to 07/2016
Customer Service Specialist American National Bank Elk Creek, NE,
  • Transitioned from a fulltime ESR to an overnight Customer Service Representative
  • Handles all incoming calls and chats averaging 70-150 calls and 5-40 chats per night
  • Responsible for understanding and promoting the services offered by Cancer Treatment Centers of America to both current and potential patients
  • Provides overnight customer support to both current and potential patients and caregivers
  • This includes proving information on our hospitals, scheduling callbacks for potential patients, and offering emotional support
  • Intake of all patient information including medical history using Hopebook CRM
05/2013 to 04/2014
Empowerment Support Representative Unifi Shreveport, LA,
  • Transitioned from a temporary employee to a full time ESR
  • Responsible for answering all incoming calls routed to the Empowerment Department
  • Averaged 150+ calls daily
  • Tasked with organizing monthly reporting packets for two Assisted with improving the current Empowerment Support Representative scripting as needed
06/2012 to 05/2013
Oncology Information Specialist Randstad US City, STATE,
  • Oncology Information Specialist Greeter Pilot Program
  • Fielded 75+ incoming calls daily
  • Assisted in creating the current Empowerment Support Representative scripting
  • Provided data to justify the addition of this position to my department head
01/2009 to 05/2012
Lead Teller JP Morgan Chase City, STATE,
  • Attained Lead Teller position after one year
  • Oversaw eight tellers and ensured all policies were being upheld
  • Organized all incoming and outgoing vault shipments ranging from 50k to 400k daily
  • Supervised cash box limits
  • Responsible for creating weekly schedules for all departments within my branch
04/2007 to 12/2008
Server and Bartender Bije's Bar & Grill City, STATE,
  • Maintained exceptional customer service standards.
01/2006 to 03/2007
Employee Supervisor Crown Theaters/Kerasotes Theater Village 18 City, STATE,
  • Obtained supervisor title six months into my employment with Crown Theaters.
  • Assisted in the transition from Crown Theaters to Kerasotes Theaters Village 18.
  • Trained staff on Splyce Theater Management System and implemented new company policies.
  • Responsible for overseeing approximately 40+ crew members on weekends and 15+ on weekdays.
Education and Training
Expected in 2019
Bachelor of Arts: Psychology
Northeastern Illinois University - Chicago, IL
Completed 45 credits toward Psychology
  • Organization
  • Multitasking
  • Ethical
  • Proficient in conflict management

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Resume Overview

School Attended

  • Northeastern Illinois University

Job Titles Held:

  • Human Resource Generalist
  • New Hire Support Specialist
  • Customer Service Specialist
  • Empowerment Support Representative
  • Oncology Information Specialist
  • Lead Teller
  • Server and Bartender
  • Employee Supervisor


  • Bachelor of Arts

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