Human Resource Generalist Resume Example
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HUMAN RESOURCE GENERALIST
Summary
Efficient HR Generalist with expertise in developing and implementing HR plans and procedures smoothly and with little guidance.
Skills
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Experience
08/2017 to Current
Human Resource GeneralistAlaris Group － Columbus , OH
- Partners with various levels of management to understand business objectives and identify corresponding human resource needs; implements strategies to support various business objectives and improve programs to support employee retention
- Partners with operations and training functions to identify training needs and provide input on training approaches and content
- Partners with operations to identify and understand workforce needs
- Assists with recruiting union hourly employees and for assisting with recruitment for exempt and non-exempt positions
- Serves as the secondary employee and labor relations point of contact to mediate and resolve employee disputes and union grievances
- Provides counseling/training for unit management in the areas of labor/employee relations, affirmative action and discrimination
- Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws
- Backs up the training department for delivering orientation and other training programs as needed
- Ensures that weekly, monthly and ad-hoc reports are completed accurately and in a timely manner
- Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts
- Accomplishes human resources and organization mission by completing related results as needed
- Designed the employee performance evaluation process and merit program
- Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues
- Created and implemented the exit and interview program process
- Advised top management on appropriate employee corrective actions
- Created and managed more than 900 confidential personnel records
- Conducted an average of 300 employee exit interviews per year
08/2016 to 08/2017
New Hire Support SpecialistRecovery Innovations － Baton Rouge , LA
- Responsible for orientation scheduling, coordination, facilitation and documentation
- Coordination of new hire 5 day, 30 day, and 60 day reviews/feedback process
- Responsible for creating Gate Academy Power Point for weekly orientation
- Responsible for ensuring new hire retention
- Created and managed more than 960 confidential personnel records
- Developed more than 100 employee handbooks monthly
- Responsible for completing the new hire I-9s in First Advantage
- Rounded with all of the new hires on a weekly basis for both positive and negative feedback
04/2014 to 07/2016
Customer Service SpecialistAmerican National Bank － Elk Creek , NE
- Transitioned from a fulltime ESR to an overnight Customer Service Representative
- Handles all incoming calls and chats averaging 70-150 calls and 5-40 chats per night
- Responsible for understanding and promoting the services offered by Cancer Treatment Centers of America to both current and potential patients
- Provides overnight customer support to both current and potential patients and caregivers
- This includes proving information on our hospitals, scheduling callbacks for potential patients, and offering emotional support
- Intake of all patient information including medical history using Hopebook CRM
05/2013 to 04/2014
Empowerment Support RepresentativeUnifi － Shreveport , LA
- Transitioned from a temporary employee to a full time ESR
- Responsible for answering all incoming calls routed to the Empowerment Department
- Averaged 150+ calls daily
- Tasked with organizing monthly reporting packets for two Assisted with improving the current Empowerment Support Representative scripting as needed
06/2012 to 05/2013
Oncology Information SpecialistRandstad US － City , STATE
- Oncology Information Specialist Greeter Pilot Program
- Fielded 75+ incoming calls daily
- Assisted in creating the current Empowerment Support Representative scripting
- Provided data to justify the addition of this position to my department head
01/2009 to 05/2012
Lead TellerJP Morgan Chase － City , STATE
- Attained Lead Teller position after one year
- Oversaw eight tellers and ensured all policies were being upheld
- Organized all incoming and outgoing vault shipments ranging from 50k to 400k daily
- Supervised cash box limits
- Responsible for creating weekly schedules for all departments within my branch
04/2007 to 12/2008
Server and BartenderBije's Bar & Grill － City , STATE
- Maintained exceptional customer service standards.
01/2006 to 03/2007
Employee SupervisorCrown Theaters/Kerasotes Theater Village 18 － City , STATE
- Obtained supervisor title six months into my employment with Crown Theaters.
- Assisted in the transition from Crown Theaters to Kerasotes Theaters Village 18.
- Trained staff on Splyce Theater Management System and implemented new company policies.
- Responsible for overseeing approximately 40+ crew members on weekends and 15+ on weekdays.
Education and Training
2019
Bachelor of Arts: PsychologyNortheastern Illinois University － City, StateCompleted 45 credits toward Psychology
Skills
- Organization
- Multitasking
- Ethical
- Proficient in conflict management
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Resume Overview
School Attended
- Northeastern Illinois University
Job Titles Held:
- Human Resource Generalist
- New Hire Support Specialist
- Customer Service Specialist
- Empowerment Support Representative
- Oncology Information Specialist
- Lead Teller
- Server and Bartender
- Employee Supervisor
Degrees
- Bachelor of Arts : Psychology
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