Human Resource Generalist Resume Example Crisis Center Of Tampa Bay

HUMAN RESOURCE GENERALIST

Professional Summary

Human Resource Generalist successful at helping new and current employees adjust to company culture and feel valued in their new roles. Hard-working Human Resource Specialist who is highly efficient in time-critical situations. Skillfully prioritizes and manages all aspects of Human Resources.

Skills

MS Office proficient
Society for Human Resource Management
Employee recruitment
Excellent communication
Workers' compensation knowledge
Benefits administration
Interviewing
HRIS
Recruitment/staffing

Above average computer skill
Team building
Critical thinking
Excellent interpersonal skills
Exceptional attention to detail
Database management
Maintains confidentiality
Problem solver

Work History

03/2014 to Current

Human Resource GeneralistCrisis Center of Tampa Bay – Tampa, FL

Provides knowledgeable and compassionate consultation for service area leaders on employee relations issues and provide recommendations in accordance to HR policy and practices.
Strengthens employee engagement and satisfaction by conducting focus groups, periodic surveys and exit interviews to measure employee engagement and satisfaction; analyzes data and make recommendations to the management team for corrective action and continuous improvement.
Responds to employee inquiries, questions, and concerns, leveraging of resources and partners to ensure employees receive the best information in a timely manner.
Supports a strong and sustainable financial future through the highly proficient use of human resource information systems and technologies that enable and support efficiency and accuracy of personnel record management.
Uphold internal data integrity for co-workers through accessible, responsive training for supervisors and managers on HR related processes and technologies.
Actively participate and supports the attainment of strategic goals by providing meaningful, relevant and timely tracking of data related to organizational objectives.
Timely administrative support of benefit programs, workers' compensation, unemployment and 401(k) program.
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Developed and facilitated all new-hire orientations.
Built a comprehensive employee recruiting strategy.
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Processed unemployment claims and acted as the company representative at unemployment hearings.

06/2012 to 02/2014

Manager of Volunteer ServicesCrisis Center of Tampa Bay – Tampa, FL

Developed company personnel policies, standard operating procedures and employee handbooks.
Developed and facilitated all new-hire orientations.
Conducted employment verifications and investigations.
Built a comprehensive employee recruiting strategy.
Developed and enforced company policy and procedures relating to all phases of volunteer activity.
Implemented the company's first sourcing tracking system.
Conducted job analysis and job evaluations, resulting in quality job specifications.
Audited workplace, volunteer and management policies and procedures.
Updated key volunteer metrics, including turnover and terminations, using reporting tools on the HRMS database.
Promoted to Volunteer Services Manager within 8 months.

10/2009 to 09/2011

Tele-Service RepresentativeSocial Security Administration – Tampa, FL

Effectively managed a high-volume of inbound and citizen calls.
Addressed and resolved citizen product complaints empathetically and professionally.
Gathered and verified all required citizen information for tracking purposes.
Defused volatile citizen situations calmly and courteously.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Acted professionally and patiently when addressing negative citizen feedback.
Met or exceeded service and quality standards every review period.

03/2007 to 10/2009

Client Service RepresentativeT. Rowe Price – Tampa, FL

Effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Resolved service and technical problems for customers by asking clear and specific questions.
Met or exceeded service and quality standards every review period.

Education

October 2014

Master of Science: Public Administration, Human Resource Management
Troy University - AL

Public Human Resource Management Courses: Organizational Behavior, Public Policy, Workforce Planning and Staffing, Training and Development
3.8 GPA

May 2005

Bachelor of Arts: Communication
The University of Tampa - FL
GPA: Crisis Center of Tampa Bay's Employee of the Month January 2013 and December 2013.

3.5 GPA

Accomplishments

Crisis Center of Tampa Bay Employee of the Month- January and December 2013.

Skills

administrative support, Adobe Acrobat, Photoshop, Budgeting, consultation, continuous improvement, Client, employee relations, Final Draft 7, financial, focus, human resource, HR, information systems, MAC OS, Magic, Access, Excel, Outlook, Power Point, NT, Microsoft Word, Organizational, personnel, processes, Sales, Scheduling, Siebel, Staffing, strategic, Typing

Resume Overview

Companies Worked For:

Crisis Center of Tampa Bay
Social Security Administration
T. Rowe Price

School Attended

Troy University
The University of Tampa

Job Titles Held:

Human Resource Generalist
Manager of Volunteer Services
Tele-Service Representative
Client Service Representative

Degrees

Master of Science : Public Administration, Human Resource Management
Bachelor of Arts : Communication

Human Resource Generalist Resume Example

Resume Score: 100%

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