Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. [Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. [Job Title] with expertise in delivering support services and resolving customer complaints. Trained in [Software Program]. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Training development aptitude
Local/state health laws knowledge
Multi-line phone talent
HR Training Specialist, 06/2011 to Current Sodexo – Columbia, South Carolina
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Coordinated ongoing technical training and personal development classes for staff members.
Conducted orientation sessions and organized on-the-job training for new hires.
Developed surveys to identify training needs based on projected production processes and changes.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Delivered a wide variety of courses including topics on communication, team building, [Topic] and [Topic].
Alternated training methods if the expected improvements were not reached.
Trained staff during demonstrations, meetings, conferences and workshops.
Trained new hires to perform cross-training exercises with experienced workers.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Planned the corporate annual summer and holiday events, which included team building-based training initiatives.
Developed departmental systems and procedures that better aligned the work flow process.
Marketing Coordinator, 07/2009 to 06/2011 Sodexho-Marriott – Columbia, South Carolina
Created effective messaging using language, graphics and marketing collateral.
Collaborated with designers and the editorial team on marketing materials.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Asked open-ended questions to assess customer needs.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
High School Diploma: 1971 Sawyer's Business School - Pittsburgh, Pennsylvania
Earned highest marks for customer satisfaction, company-wide.
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.