Hr Shared Services Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile, results-driven Human Resources Professional with diverse experience in onboarding, recruiting, HRIS, process implementation and improvements, training, and HR Shared Service Center. Dedicated to exceling in a fast-paced and challenging environment. Possess excellent problem solving, analytical and interpersonal skills in addition to being detailed oriented and having great business acumen. Goal-oriented Human Resources Specialist with [Number] years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives.

  • Pre-Employment Screening
  • Microsoft Office
  • Interpersonal Communication
Work History
HR Shared Services Specialist, 04/2019 to Current
Proofpoint Inc Durham, NC,
  • Serve as the first point of contact for all HR/Payroll matters and inquiries while managing and resolving requests via the HR Case ticketing Management System, ServiceNow in a timely and accurate manner.
  • Partner with HRBP’s, talent acquisition, payroll, benefits, HRIS, and non-HR stakeholders to resolve escalation cases while maintaining a strong emphasis in “employee experience”.
  • Oversee the pre-onboarding and onboarding process for clinical support new hires including hiring them into Oracle (HRIS system), capturing and troubleshooting any discrepancies coming in from position requisition requests as well as ensuring all pre-onboarding tasks such as background checks / drug screenings, I-9’s, and acknowledgement forms have been completed on time.
  • Led virtual web training for 3 incoming team members by instructing them on the new hire and internal transfer process from a ServiceNow point of delivery to Oracle data entry process.
  • Troubleshoot and act as lead champion for complex pay/data entry discrepancies within Oracle.
  • Participate in a variety of projects to improve overall existing HR function including serving as test user for ServiceNow upgrades, creating training and manual guides to capture internal process, and managing knowledge base articles within the myHR Portal.
  • Process employee changes, corrections, department transfers, and other HR-related information into Oracle with the utmost confidentiality.
  • Use ServiceNow reporting to track and manage new hire/ internal transfer case audits in order to provide feedback for process improvements.
  • Promote usage of the myHR Portal and manager self-service options to empower employees with the self-efficacy to use available resources.
HR Assistant, 06/2018 to 04/2019
Avmax Montana Inc Jacksonville, FL,
  • Managed full cycle recruitment process through ADP (ATS) by pre-screening resumes, tracking assessments, scheduling interviews, and preparing and extending offer letters.
  • Processed employee status changes and ensured accurate data entry in HRIS system (ADP).
  • Managed on-boarding process by monitoring background checks, sending out welcome/first day emails to new hires, completing and processing I-9’s and E-verify’s, and assisting with orientation.
  • Responded to employees’ inquiries regarding PTO, payroll, and time/attendance policies.
  • Audited/edited timecards in preparation for biweekly payroll processing; updated payroll deductions sheet.
  • Supported HR department by updating HR metrics, running reports, and on-boarding creating guides.
Community Involvement Specialist, 10/2016 to 06/2018
Ametek, Inc. Phoenix, AZ,
  • Acted as a liaison between district, home, and a student body of approximately 280 students to facilitate administration of Title I Parental Involvement Programs and implementation of educational support programs.
  • Coordinated recognition programs such as quarterly honor roll assemblies, student of the month, monthly perfect attendance, and end-of-the-year awards assembly.
  • Informed parents of upcoming events and resolved any inquiries regarding school policies, volunteer process, free tutoring, after-school programs, and parent portal access.
  • Assisted Secretary/Treasurer with payroll duties by computing hours worked for hourly employees and filling out leave cards for employees requesting short-term leave.
Human Resources Intern, 06/2017 to 08/2017
Tropical Financial Credit City, STATE,
  • Supported onboarding process by conducting phone screens, following-up with applicants, creating new personnel files, and assisting with new employee orientation.
  • Created automatic messages for recruitment site; assisted with employee engagement activities/events.
  • Performed various duties such as updating employee changes in the HRIS database, creating and responding to email correspondence, filing, sending mail-outs, and conducting exit interviews for other interns.
Bachelor of Business Administration: Human Resource Management, Expected in
Florida International University - Miami, FL
Summa Cum Laude

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Resume Overview

School Attended
  • Florida International University
Job Titles Held:
  • HR Shared Services Specialist
  • HR Assistant
  • Community Involvement Specialist
  • Human Resources Intern
  • Bachelor of Business Administration

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