Hr Service Contact Center Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Over 10 years of providing excellent customer service and supervisory skills. Outstanding ability to perform effectively in an unpredictable, fast-paced environment.Strong verbal and written communication skills coupled with the ability to utilize my critical thinking attributes to originate, create, and resolve problems.Driven to achieve company goals to become the best asset to my organization
  • HRST, QueWeb, Knowledge Base
  • People Soft, Manager Self-Service
  • Kronos, AIMS, LOA Database, Employee Self Service
  • Microsoft Office:Work, Power Point, Excel, Access, Outlook, Publisher
HR Service Contact Center Representative, 12/2015 to Current
Camino Nuevo Charter Academy Los Angeles, CA,
  • Responsible for processing staffing needs, HR transactions, Wage garnishments, Leave of absence, Manual checks, Benefits administration, Time and attendance, Batching hours, Ad-hoc reports, and providing excellent customer service to over 2248 locations in the US, Puerto Rico, and Virgin Islands.
  • Support over 450,000 current and former associates (domestic and international) with payroll/HR related inquires.
  • Process multiple forms for various employee changes, hires and terminations.
  • Team Lead to new training classes to teach and develop new associates. 
  • Partner with supervisors to plan events to improve associate engagement by creating action plans, training material and recognition programs to create efficiency throughout the call team.
  • Collaborate with the field to assist with pre/post employment processes, scheduling, performance management, and HR Policy and Procedures.
  • Partner with retail staffing to manage the full life cycle of recruiting components including, research, posting jobs, sourcing with traditional and social media networks, interviewing, and processing background checks. 
  • Responsible for collaborating with AACG to facilitate communication channels with supervisors, employees and between the two, ensuring that proper HR policies and procedures are communicated and followed, while maintaining compliance with federal and state regulations. 
Property Manager, 12/2014 to 01/2016
Medstar Health Saint Mary's, MD,
  • Managing Properties, Answering Phones, Making Collection Calls, Tendering Payments, Leasing Storage Units, Conducting Auctions.
Business Office Associate, 12/2013 to 12/2014
Progressive Novato, CA,
  • Preparing Bank Deposits, Answering Multi-line Phones Title and Tag Processing, Processing DMV Paperwork, Processing Contracts for Lien Holders, Tendering All Payments.
  • Conducted new employee orientation 
  • Prepared and sent on boarding welcome packages to new employees. 
Customer Service Representative, 03/2008 to 12/2010
Faurecia Interior Systems Leipzig, DE,
  • Store Inventory Stock/ Audit, Commercial Shipping and Billing, Tendering Sales, Processing Card Applications.

Supervisor, 02/2006 to 08/2011
Lutheran Services In Iowa Wapello, IA,
  • Supervised 60 people at various locations, Communicated with the guests by delivering outstanding guest service, Handled all guest compliments and concerns,.
  • Scheduled 60 employees weekly for various locations, January 2006 to Six Flags Over Ga.
  • Assisted with the preparation of the performance review process. 
  • Performed and administers special projects as needed. 
Administrative Assistant, 02/2006 to 08/2011
Six Flags Over GA City, STATE,
  • Answered phone calls,Tracked and recorded park attendance every hour into the park and corporate database for both Six Flags White Water and Six Flags over Georgia, Data Entry Served as the "point of contact" for all problems/ issues that may have occurred during daily park operation.
Bachelor of Arts: Interior Design, Expected in
Art Institute of Atlanta - Atlanta, Ga
Interior Design
Atlanta Metropolitan State College: Head Cheer: Coach Lithia Christian Academy: Assistant Cheer Coach Georgia High School Association: Cheer Judge
  • Partner with internal and external vendors to determine necessary requirements and ensure that needs a met in a timely manner. 
  • Assist budget committee with managing monthly P&L and invoice processing to ensure timely payments. 
Ad-Hoc Reports, AIMS, Attention to detail, Benefits administration, Billing, Interpersonal skills, Contracts, Excellent customer service, Data Entry, Database, Human Resource, HR, Inventory, Kronos, Leadership, Managing, Access, Excel, Microsoft Office, Outlook, Power Point, Publisher, Organization skills, Payroll, Payroll Processing, People Soft, Sales, Shipping, Staffing, Supervisory.
Additional Information
  • Interests Atlanta Metropolitan State College: Head Cheer Coach Lithia Christian Academy: Assistant Cheer Coach Georgia High School Association: Cheer Judge

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Resume Overview

School Attended
  • Art Institute of Atlanta
Job Titles Held:
  • HR Service Contact Center Representative
  • Property Manager
  • Business Office Associate
  • Customer Service Representative
  • Supervisor
  • Administrative Assistant
  • Bachelor of Arts