HR Service Center Representative Resume Example
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HR SERVICE CENTER REPRESENTATIVE
Professional Summary
Focused Business Administrative graduate with over 4 years of professional experience in human resource department. Dependable, dedicated and knowledgeable in effectively managing employee information and maintaining confidentiality. Organized, detail-orientated, fast learner with strong communication skills, and a positive, can-do attitude.
Skills
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Work History
HR Service Center Representative, 02/2020 to Current
Align Technology – San Jose , CA
Align Technology – San Jose , CA
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Meet all customer call guidelines including service levels, handle time and productivity.
- Ensure data integrity in myHR (Workday) by regularly auditing employee data.
- Escalate any issues to myHRSC managers and departments accordingly.
- Provide shared support by responding to associates, managers, and executives within 24 hours, utilizing various resources to ensure an accurate answer is provided.
- Complete special projects i.e. minor exceptions, employment verifications, and subpoenas.
- Update myHR with associate and manager change requests and process paperwork for associates.
- Assist with recruitment, orientation, and onboarding process for field associates.
- Point of contact during COVID-19; assisting with LOA requests and unemployment application questions.
- Facilitating payroll discrepancies.
- Check PTO balances and enter requests in The Force.
- Managed over 50 calls per day.
Executive Assistant (Per Diem on Weekends), 06/2014 to Current
Department Of The Treasury – Utica , NY
Department Of The Treasury – Utica , NY
- Manage external contacts for CEO and track periodic communication needed for priority contacts.
- Addressed and responded to incoming correspondence.
- Assist with filing New York HUT and IFTA fuel tax.
- Submit BOL and other supporting documents to Carrier system for load payments.
- Create invoices for customers.
- Assist load broker and CEO with issues involving truck loads and/ or payments.
- Answer phone calls, record messages, and deliver to appropriate personnel.
- Resolve billing issues with brokers.
Human Resources Assistant, 08/2015 to 02/2020
United Legwear – City , STATE
United Legwear – City , STATE
- Assisted with benefits and enrollment paperwork for employees and administrators; check benefits bills and submit claims forms, create and mail out disability/maternity leave letters to employees.
- Assisted with payroll processing for 230 employees and monitor employee time and attendance through ADP Workforce Now.
- Performed various administrative functions, including filing and scanning paperwork, delivering/sorting mail, update and maintain employee electronic/paper files, fill out disability/leave forms, mail packages, maintained/distributed office supplies, and ensured office labor laws posters were posted accordingly.
- Created Excel spreadsheets;employee leave tracking, benefits bill tracking, NY Labor stats monthly reporting, lunch budget, expense reporting and payroll adjustments.
- Coordinated with outside staffing agencies to secure temporary employees based on departmental needs.
- Coordinated incoming job requisitions and applications; screened/selected qualified job applicants and referred them to managers, arranged interviews; making hiring recommendations when appropriate.
- Responded to employee queries and escalate to other team members when appropriate.
- Scheduled new employee orientations; put together orientation material (NJ, NY, CA) , collected and checked I-9 & W4 documents, and conducted background checks on applicants.
- Created various templates such as employee incident report and disciplinary action template.
- Assisted with on-boarding and off boarding of employees.
- Scheduled meetings using outlook and book travel arrangements.
- Answered and directed outbound and inbound phone calls; maintain updated office/warehouse phone list, and management phone set up.
- Planed/ordered lunch daily (catering style) for office staff and coordinated office events.
- Liaised and developed relationships with outside vendors and building maintenance.
- Assisted with NJ office relocation.
- Assisted HR Generalist, HR Director, and IT department with various tasks.
Applied Behavioral Analysis Therapist Intern, 10/2016 to 06/2018
Oasis Behavior Consultants – City , STATE
Oasis Behavior Consultants – City , STATE
- Observed and monitored client behavior and response to treatments.
- Planed weekly activities.
- Performed individual sessions to help improve client's behavior towards certain triggers.
Education
Bachelor of Science: Business Administration, Management and Marketing, 05/2018
Montclair State University - City, State
GPA: 3.5, Dean's List, Fall 2014, Spring 2016, Spring 2017, Fall 2017. •Coursework in Human Resources Management, Small Business Management and Operations Management.
Montclair State University - City, State
GPA: 3.5, Dean's List, Fall 2014, Spring 2016, Spring 2017, Fall 2017. •Coursework in Human Resources Management, Small Business Management and Operations Management.
Affiliations
National Society of Collegiate Scholars (2016)
National Society of Leadership and Success (2017)
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Resume Overview
School Attended
- Montclair State University
Job Titles Held:
- HR Service Center Representative
- Executive Assistant (Per Diem on Weekends)
- Human Resources Assistant
- Applied Behavioral Analysis Therapist Intern
Degrees
- Bachelor of Science : Business Administration, Management and Marketing , 05/2018
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