HR Service Center Representative Resume Example Bed Bath & Beyond Inc.

HR SERVICE CENTER REPRESENTATIVE

Professional Summary

Focused Business Administrative graduate with over 4 years of professional experience in human resource department. Dependable, dedicated and knowledgeable in effectively managing employee information and maintaining confidentiality. Organized, detail-orientated, fast learner with strong communication skills, and a positive, can-do attitude.

Skills

Google- Docs/ Slides/ Sheets, Microsoft Word, Excel, Outlook and PowerPoint
Workday- myHR
Payroll Processing
The Force/ JDA
Strong Interpersonal Skills
Administrative Support
Independent and Team worker
Handle High Call Volumes

ADP Workforce Now (HRIS)
Oracle Service Cloud
Cisco Finesse
Self-Starter
Ability to work in a fast paced environment
Conflict Resolution
Recruitment
Travel Arrangements

Work History

HR Service Center Representative, 02/2020 to Current
Bed Bath & Beyond Inc. – Union, NJ

Direct incoming calls to internal personnel and departments, routing to best-qualified department.
Meet all customer call guidelines including service levels, handle time and productivity.
Ensure data integrity in myHR (Workday) by regularly auditing employee data.
Escalate any issues to myHRSC managers and departments accordingly.
Provide shared support by responding to associates, managers, and executives within 24 hours, utilizing various resources to ensure an accurate answer is provided.
Complete special projects i.e. minor exceptions, employment verifications, and subpoenas.
Update myHR with associate and manager change requests and process paperwork for associates.
Assist with recruitment, orientation, and onboarding process for field associates.
Point of contact during COVID-19; assisting with LOA requests and unemployment application questions.
Facilitating payroll discrepancies.
Check PTO balances and enter requests in The Force.
Managed over 50 calls per day.

Executive Assistant (Per Diem on Weekends), 06/2014 to Current
Courtlexson Trucking – East Orange, NJ

Manage external contacts for CEO and track periodic communication needed for priority contacts.
Addressed and responded to incoming correspondence.
Assist with filing New York HUT and IFTA fuel tax.
Submit BOL and other supporting documents to Carrier system for load payments.
Create invoices for customers.
Assist load broker and CEO with issues involving truck loads and/ or payments.
Answer phone calls, record messages, and deliver to appropriate personnel.
Resolve billing issues with brokers.

Human Resources Assistant, 08/2015 to 02/2020
United Legwear – Edison, NJ

Assisted with benefits and enrollment paperwork for employees and administrators; check benefits bills and submit claims forms, create and mail out disability/maternity leave letters to employees.
Assisted with payroll processing for 230 employees and monitor employee time and attendance through ADP Workforce Now.
Performed various administrative functions, including filing and scanning paperwork, delivering/sorting mail, update and maintain employee electronic/paper files, fill out disability/leave forms, mail packages, maintained/distributed office supplies, and ensured office labor laws posters were posted accordingly.
Created Excel spreadsheets;employee leave tracking, benefits bill tracking, NY Labor stats monthly reporting, lunch budget, expense reporting and payroll adjustments.
Coordinated with outside staffing agencies to secure temporary employees based on departmental needs.
Coordinated incoming job requisitions and applications; screened/selected qualified job applicants and referred them to managers, arranged interviews; making hiring recommendations when appropriate.
Responded to employee queries and escalate to other team members when appropriate.
Scheduled new employee orientations; put together orientation material (NJ, NY, CA) , collected and checked I-9 & W4 documents, and conducted background checks on applicants.
Created various templates such as employee incident report and disciplinary action template.
Assisted with on-boarding and off boarding of employees.
Scheduled meetings using outlook and book travel arrangements.
Answered and directed outbound and inbound phone calls; maintain updated office/warehouse phone list, and management phone set up.
Planed/ordered lunch daily (catering style) for office staff and coordinated office events.
Liaised and developed relationships with outside vendors and building maintenance.
Assisted with NJ office relocation.
Assisted HR Generalist, HR Director, and IT department with various tasks.

Applied Behavioral Analysis Therapist Intern, 10/2016 to 06/2018
Oasis Behavior Consultants – North Brunswick, NJ

Observed and monitored client behavior and response to treatments.
Planed weekly activities.
Performed individual sessions to help improve client's behavior towards certain triggers.

Education

Bachelor of Science: Business Administration, Management and Marketing, 05/2018
Montclair State University - Montclair, NJ
GPA: 3.5, Dean's List, Fall 2014, Spring 2016, Spring 2017, Fall 2017. •Coursework in Human Resources Management, Small Business Management and Operations Management.

Affiliations

National Society of Collegiate Scholars (2016) National Society of Leadership and Success (2017)

Resume Overview

Companies Worked For:

Bed Bath & Beyond Inc.
Courtlexson Trucking
United Legwear
Oasis Behavior Consultants

School Attended

Montclair State University

Job Titles Held:

HR Service Center Representative
Executive Assistant (Per Diem on Weekends)
Human Resources Assistant
Applied Behavioral Analysis Therapist Intern

Degrees

Bachelor of Science : Business Administration, Management and Marketing , 05/2018

HR Service Center Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes