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HR Service Center Representative Resume Example

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HR SERVICE CENTER REPRESENTATIVE
Professional Summary

Focused Business Administrative graduate with over 4 years of professional experience in human resource department. Dependable, dedicated and knowledgeable in effectively managing employee information and maintaining confidentiality. Organized, detail-orientated, fast learner with strong communication skills, and a positive, can-do attitude.

Skills
  • Google- Docs/ Slides/ Sheets, Microsoft Word, Excel, Outlook and PowerPoint
  • Workday- myHR
  • Payroll Processing
  • The Force/ JDA
  • Strong Interpersonal Skills
  • Administrative Support
  • Independent and Team worker
  • Handle High Call Volumes
  • ADP Workforce Now (HRIS)
  • Oracle Service Cloud
  • Cisco Finesse
  • Self-Starter
  • Ability to work in a fast paced environment
  • Conflict Resolution
  • Recruitment
  • Travel arrangements
Work History
HR Service Center Representative | Bed Bath & Beyond Inc. - Union, NJ02/2020 - Current
  • Direct incoming calls to internal personnel and departments, routing to best-qualified department.
  • Meet all customer call guidelines including service levels, handle time and productivity.
  • Ensure data integrity in myHR (Workday) by regularly auditing employee data.
  • Escalate any issues to myHRSC managers and departments accordingly.
  • Provide shared support by responding to associates, managers, and executives within 24 hours, utilizing various resources to ensure an accurate answer is provided.
  • Complete special projects i.e. minor exceptions, employment verifications, and subpoenas.
  • Update myHR with associate and manager change requests and process paperwork for associates.
  • Assist with recruitment, orientation, and onboarding process for field associates.
  • Point of contact during COVID-19; assisting with LOA requests and unemployment application questions.
  • Facilitating payroll discrepancies.
  • Check PTO balances and enter requests in The Force.
  • Managed over 50 calls per day.
Executive Assistant | Courtlexson Trucking - East Orange, NJ06/2014 - Current
  • Manage external contacts for CEO and track periodic communication needed for priority contacts.
  • Addressed and responded to incoming correspondence.
  • Assist with filing New York HUT and IFTA fuel tax.
  • Submit BOL and other supporting documents to Carrier system for load payments.
  • Create invoices for customers.
  • Assist load broker and CEO with issues involving truck loads and/ or payments.
  • Answer phone calls, record messages, and deliver to appropriate personnel.
  • Resolve billing issues with brokers.
Human Resources Assistant | United Legwear - Edison, NJ08/2015 - 02/2020
  • Assist with benefits and enrollment paperwork for employees and administrators; check benefits bills and submit claims forms, create and mail out disability/maternity leave letters to employees.
  • Assist with payroll processing for 230 employees and monitor employee time and attendance through ADP Workforce Now.
  • Perform various administrative functions, including filing and scanning paperwork, delivering/sorting mail, update and maintain employee electronic/paper files, fill out disability/leave forms, and mail packages.
  • Ensure office labor laws posters are posted accordingly.
  • Create Excel spreadsheets to assist with various tasks such as employee leave tracking, benefits bill tracking, NY Labor stats monthly reporting, expense reporting and payroll adjustments.
  • Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.
  • Coordinated incoming job requisitions and applications; screened/selected qualified job applicants and referred them to managers, arranged interviews; making hiring recommendations when appropriate.
  • Schedule new employee orientations; put together orientation material (NJ, NY, CA) and conduct background checks on applicants.
  • Created various templates such as employee incident report and disciplinary action template.
  • Assist with on-boarding and off boarding of employees.
  • Schedule meetings for managers and executives using outlook calendar.
  • Book travel arrangements for executives.
  • Answered and directed outbound and inbound phone calls; maintain updated office/warehouse phone list.
  • Order and set up phones for office; fix any office phone issues.
  • Coordinate office events.
  • Plan and order lunch daily (catering style) for office staff, and manage the lunch budget on an Excel spreadsheet.
  • Maintain and distribute office supplies by checking stock and ordering new supplies as needed.
  • Liaise and develop relationship with outside vendors and building maintenance.
  • Assisted with NJ office relocation.
  • Assist HR Generalist, HR Director, and IT department with various tasks.
Applied Behavioral Analysis Therapist Intern | Oasis Behavior Consultants - North Brunswick, NJ10/2016 - 06/2018
  • Observe and monitor client behavior and response to treatments.
  • Plan weekly activities.
  • Performed individual sessions to help improve client's behavior towards certain triggers.
Education
Montclair State University - Montclair, NJ05/2018Bachelor of Science: Business Administration, Management and MarketingGPA: 3.5, Dean's List, Fall 2014, Spring 2016, Spring 2017, Fall 2017. •Coursework in Human Resources Management, Small Business Management and Operations Management.
Affiliations
National Society of Collegiate Scholars (2016) National Society of Leadership and Success (2017)
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Resume Overview

Companies Worked For:

  • Bed Bath & Beyond Inc.
  • Courtlexson Trucking
  • United Legwear
  • Oasis Behavior Consultants

School Attended

  • Montclair State University

Job Titles Held:

  • HR Service Center Representative
  • Executive Assistant
  • Human Resources Assistant
  • Applied Behavioral Analysis Therapist Intern

Degrees

  • Bachelor of Science : Business Administration, Management and Marketing

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