HR Support Rep with extensive experience delivering innovative solutions at the local and regional level. Expertise in employee relations, training, payroll and state and federal laws. Strong ability to multi-task in a fast-paced working environment along with experience in various human resource functions, including recruitment and employee benefits support. Extremely focused towards exceeding set goals and achieving deadlines in a timely manner, while maintaining a professional and energetic attitude
Articulate presentation skills SQL database
Critical thinking skills
Work well independently
Human Resources Information Systems (HRIS)
Training and development
New hire orientation
Personnel records maintenance?
Affirmative Action compliance
Reduced employee request turnover by 10%.
Maintain monthly accuracy average of 95%.
Bright Idea submission approved for process improvement.
Employee of the Month.
Reduced office expenses by finding smarter solutions for vendors, suppliers and services
Awarded with the Rave Reward for excellence in process improvement.
Drove business process optimization initiatives to improve workflow.
HR Ops Support Rep 311/2010 - CurrentCitigroup NA/HRSSHartford, CT
Providing information to employees, HRs, Legal, Compliance and third parties on Pay and HR related question.
Work closely with our Internal Legal team to coordinate fulfillment of subpoena and other legal requests.
Leads the creation of document workflow automation to replace paper-based processes to improve internal efficiency by decreasing processing time and cost while enhancing clients experience.
provides primary system administration of the imaging system (Kofax 10.0)/Citrix) IRM(Imaging Records & Management System and coordinates support activites with the Information Technology support department.
Identified and drove creative solutions for problems.
Managing our Imaging &Records Management database (IRM) by converting New Hire forms, Garnishment Tax, Control and Pay Accounting monthly reports into electronic files.
Point of contact for COB and UAT testing and new releases or upgrades to systems.
Process tuition reimbursement application using HRMS and CTMS by adhering to all policy and procedures outline for tuition reimbursement.
Back-up agent for CSC, Providing information and creating OSC cases for Employee and Managers to solve complex issue.
Conduct New Hire orientation and training.
5 years of HR and Payroll experience.
Onboarded new employees in the time reporting and payroll systems.
Processed rehires, transfers, terminations, garnishments and withholdings.
General Clerk11/2005 - 06/2009MetLifeBloomfield, CT
Investigate returned and unreconciled life insurance policy by conducting various background checks.
Update client files with correct information to process reissuance of death benefit.
Process correspondence to beneficiaries.
Respond to inquiries regarding life insurance benefits.
Increased department productivity transitioning paper cases to electronic files.
Minimized amount of undeliverable mail by implementing new processing procedures.
Assist the department with various administrative projects.
Trained new hires.
Administrative Assistant04/2005 - 10/2005Community Partners In ActionHartford, CT
Perform various Administrative tasks for the Executive Director to include recording employee work schedules and hours worked in Microsoft Excel.
Recorded and approved PTO and Vacation hours to ensure adequate department coverage.
Maintained employee files.
Maintain office inventory and order supplies.
Answer phone and respond to employee requests timely.
Typed memos and correspondence to distribute to employees.
Record meeting minutes and organize all business meetings.
Maintained companies Accounts Payables in Microsoft Excel.
Processed new hire background checks and employer verifications.
Greeted visitors and maintained visitor log and monitored security cameras.
2015Bachelor of Science:Albertus Magnus - Business Administration New Haven, CT
Coursework includes Entrepreneurial Management
Coursework includes Economics
Coursework in Marketing, Public Relations and Promotions Management
Hartford Classes United (HCU) member since 2014- Administrative Assistant
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management.