Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary


Conscientious and compassionate, Knowledgeable and dedicated professional with extensive experience in Pharmaceutical & service industry. 10+years of Rich experience in operational administration, employee relations.

Accomplished Project Coordinator with an understanding of business analysis techniques. Successfully liaising between various stakeholders. Maintains projects go live checklists, Purchase orders, SLA management and contracts.

Enthusiastic, problem solver and talented performer with superior communication, planning and decision-making skills.

  • Team-building & Conflict resolution
  • Budgeting and Allocation 
  • MSDS, EHS &SOP management, Incident Management
  • Customer relations and Point of contact
  • Project records & policies
  • Contract Negotiation & Strategic Planning
  • Agile, Scrum, Waterfall methodology
  • Business requirements for Project Implementation
  • Functional & Non-Functional Requirements
  • Verbal and written communication, Employee relations, meetings
  • Analytical skills & adherence to Company compliance
  • International/ Overseas experience
  • Microsoft Suite/ Excel/ Google Docs
  • Client Service Relationships & Customer-Centric
  • Project Status Reports, Documentation, action items & planning
  • Business Administration
Post Graduate : Digital Marketing, Expected in 02/2021
Purdue University - West Lafayette, IN

SEO-Keyword research/ Pay Per Click (PPC)/ Social Media Marketing/ Brand Management/ Content Writing/ Google Analytics

Master: Business Administration, Expected in 2004
University of Wales Institute Cardiff - UK,
Bachelor Degree: Communicative English & Media Studies, Expected in 2001
Patna Women’s College - India,

Majored in Organizational Communication & Public Relations

Certificate – Human Resources Management: , Expected in 2005
Indiana University Purdue University - Indianapolis, IN
Work History
HR Manager/Marketing Project Coordinator, 12/2019 to Current
InfosysWashington, DC,
  • Hiring, onboarding, & training insurance producers using ATS systems.
  • Supervised and mentored employees assisted with conflict resolution during partnership negotiations and acquisitions.
  • Responsible for Customer relations for active clients, insurance carriers & vendors to maximize customer retention.
  • Acquired new clients and developed clientele network by organizing events, community fairs, radio ads, social work campaigns- over-reached 200 active clients in a month.
  • Dealt with project requirements, task mapping & action items tracking.
  • Rigorous used WordPress, AdobeSpark, Google Ads, Lead generation, Canva, InShot for internal and external marketing campaigns.
  • Developed extremely comprehensive social media interaction policies with Periodically collaborating with different insurance agency marketers.
  • Utilized market research data to develop comprehensive demographic profiles of social media platforms. Extensively worked on SEO by using Moz bar and Google analytics.
  • Prepared Monthly budget planning and budget forecasting.
  • Planned marketing initiatives and leveraged referral network Compiled market and customer data to forecast accurate sales and profit projections..
  • Conducted research to analyze stakeholders' behavior, including preferences, trends, and purchasing habits.
  • Planned and executed events and marketing programs, producing 50% of goal of qualified leads.
HR Manager/Project Coordinator, 07/2019 to 12/2019
  • Executed resource management, SLA, contract review, service & delivery plans for the client
  • Monitored projects health and status and timely reporting with concentration on HSSE (health, safety, security and environment), following OSHA regulations for refineries.
  • Employee relations plans were developed and executed with extensive use of yammer, teams, skype, and other social media tools.
  • Facilitated business requirements for add-on projects, maintained a central repository of all deliverables
  • Coordinated all business requirements, periodic reviews, prepared MOMs , SOWs, and tracked to closure of all action items.
  • Owner of the Incident -Request-Change and Escalation processes, ensuring high levels of accurate reporting and establishing service improvement.
  • Documented communication with stakeholders post-incident review.
  • Monitored, controlled and supported service delivery, ensuring systems, methodologies and procedures.
  • Maintained compliance with federal, state, local employment laws/regulations, and company policies/procedures, and recommended best practices. HITRA, VISA, OSCA, TWIC regulations were practiced as per British petroleum's protocol.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Counseled departmental leaders to determine issues and delivered solutions to individualized problems and concerns.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Liaised between BP facility and IT department, facilitating communications and keeping appropriate parties updated on project developments.
HR & Business Manager, 09/2017 to 09/2018
ONCOBIOLOGICS INC, Outlook TherapeuticsCity, STATE,
  • Responsible for leading HR recruitment life cycle process. Ensuring new hires are onboarded with respect to HR systems, New Hire Orientation (NHO).
  • Helped management with writing various job descriptions while liaising with hiring managers and external recruiters.
  • Worked with external agencies and attorneys for the immigration process.
  • Checked compliance of company safety plan (EHS) and delivered recommendations to address regulatory issues.
  • Monitoring organization policies and recommended changes as required with SOP management.
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Managing schedules and led organization of corporate events, board of directors meeting, and oversaw daily operations of office with employees.
  • Facilitator of the company's cultural committee (CSR) and organized various events, meetings, parties, non-profit drives.
  • Taking care of Benefits administration- extensively using ADP, Payroll systems like Paychex Flex.
  • Implemented Revenue Enhancement Strategy for vendors by negotiating supply contracts, inventory control, and standardizing ordering procedures( Purchase order management) thereby achieving savings of $ 50,000 per annum.
Operations Associate II / HR, 10/2015 to 09/2017
  • Involved in decision process with lawyers for determination of visa filing i.e., EB-1 or non-immigrant visa.
  • Implemented training documents and SOPs to support the overall safety of the business.
  • Coordinated workshops, Events during Pharma conferences.
  • Managed Media relations, news releases for company website.
  • Interacted with various companies for clinical trials, worked on vendor contracts and SOWs. Conducted safety audits for the scientific labs.
  • Assisted the managers to set and manage performance targets and ensure staffing levels are met and managed.
  • Handled Conflict Management, New Hire & Benefits Orientation along with Employee Terminations.
  • Came up with new strategies for Employee Engagement.
  • Awarded as Best Speaker for Report & Project Presentation.
  • Distinction in Public Relations.
  • President of Inter College Women’s Association.
  • College Theater- Debate president.
  • Continuing Hindi theater in NJ and NCPage
  • SHRM Member

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School Attended

  • Purdue University
  • University of Wales Institute Cardiff
  • Patna Women’s College
  • Indiana University Purdue University

Job Titles Held:

  • HR Manager/Marketing Project Coordinator
  • HR Manager/Project Coordinator
  • HR & Business Manager
  • Operations Associate II / HR


  • Post Graduate
  • Master
  • Bachelor Degree
  • Certificate – Human Resources Management

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