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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Administrative Professional with over 10 years of experience in Tribal Government work. Recognized consistently for a strong work ethic and organizational skills.

Skills
  • File and records management
  • Analytical skills
  • Customer service
  • Verbal and written communication
  • Grant management
Education
University of New Mexico Albuquerque, NM, Expected in 12/2007 Bachelor of Arts : American Studies - GPA :
  • Member of Mortar Board National Honor Society
  • Awarded Who's Who Among Students in American Universities & Colleges 2007
  • Dean's List 2003-2004
Certifications

THRP - Tribal Human Resources Professional

Notary Public - Commission# 1110859 10/23/18 - 10/23/22

Work History
Promethean, Inc. - HR Generalist/WIOA & Summer Intern Coordinator
New York, NY, 12/2017 - Current
  • Provided employment information to employees and outside entities through use of HR Management and MIP Systems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained work structure by updating job descriptions, organizational charts, personnel files, spreadsheets, and HR systems as positions and organizational structures changed.
  • Conducted reference interviews for new hires.
  • Researched policies and procedures for HR Director to assist with harmonized responses, appropriate investigation actions, and resolution of grievances.
  • Conserved time and improved workflows by handling special projects.
  • Provided new hire orientation presentation for all new employees (pre-COVID pandemic).
  • Wrote grant proposal and 4-year strategic plan for Department of Labor Workforce Innovation and Opportunity Act grants, submitting 1-year grant applications annually.
  • Controlled WIOA Program and Summer Intern expenditures and worked with accounting department to manage budgets. Received over $50,000 annually for WIOA workers and $75,000 annually for summer interns.
  • Recruited, conducted intake, and hired WIOA Adult Workers, WIOA Youth Workers, and Summer Interns. Referred applicants to other WIOA organizations if funding was not available.
  • Found work sites and coordinated placement of WIOA Workers and Summer Interns within Isleta Pueblo.
  • Entered new WIOA participant information into BearTracks and GPMS tracking systems, maintaining participant case files.
  • Accurately prepared bi-weekly payroll and tracked data using KRONOS system for up to 25 employees.
  • Submitted quarterly and annual program reports to Department of Labor through Department of Labor Employment and Training Administration reporting website.
  • Assisted with recruitment as needed.
Abbvie, Inc - Business Manager
Hot Springs, AR, 09/2017 - 12/2017
  • Assisted Director in creating annual budget proposal for Tribal Council and applying for State and Federal grants, receiving over $500,000 in annual funds for salaries and program operations.
  • Assisted Director with grant management and monthly reporting to State and Federal funding agencies.
  • Attended trainings and meetings with State and Federal funding agencies, receiving updates on new regulations and service tracking requirements.
  • Streamlined service count reporting by strategizing with Director on service count methods and application.
  • Tracked and monitored internal cuff accounts and created financial reports for Director to review.
  • Advised Director on financial projections and spending.
  • Created purchase requisitions for all purchases under guidance of Pueblo of Isleta Procurement Guidelines.
  • Assisted in selection of new hires and training of team members.
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Provided support to Director and Managerial Team.
  • Set, enforced, and optimized internal processes to maintain responsiveness to demands.
  • Assisted with event planning and fundraising.
  • Served as primary timekeeper for over 40 employees utilizing Kronos software.
Td Garden - Administrative Assistant III
Montgomery, AL, 04/2012 - 09/2017
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled staff, manager, and advisory board meetings.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Sorted and distributed office mail.
  • Generated reports in Excel, typed letters in Word, and prepared PowerPoint presentations.
  • Developed and updated spreadsheets and databases to track, analyze expenses.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Served as primary timekeeper for over 40 employees, utilizing Kronos system.
  • Assisted with event planning and fundraising.
  • Coordinated staff travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Assisted Director with gathering service counts and submitting quarterly reports to funding agencies.
  • Assisted Volunteer Program Manager with guidance on AmeriCorps program regulations and records maintenance.
Pueblo Of Isleta Elder Center - Site Manager
City, STATE, 04/2011 - 04/2012
  • Answered multi-line telephones, routed calls, took messages, and greeted incoming visitors. Managed over 30 calls per day.
  • Ensured all clients and visitors signed in and were directed to proper area or staff member.
  • Provided general office administration, including correspondence, filing, and spreadsheet development.
  • Conducted in-home visits on all clients, administering required SAMS assessment to determine risk category and eligibility for Elder Center services.
  • Collected all service unit counts for activities and services provided.
  • Created monthly service unit count report and submitted monthly report to Indian Area Agency on Aging.
  • Managed use and maintenance of 10 vehicles, ensuring all vehicles were up to safety compliance as required by funding sources.
  • Provided clients with transportation to medical appointments and to Isleta Elder Center facility.
  • Assisted kitchen staff with packaging daily meals for home-bound delivery.
  • Delivered meals to home-bound clients as needed.
  • Trained employees on how to use office equipment.
  • Created and tracked training log for all employees.

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Resume Overview

School Attended

  • University of New Mexico

Job Titles Held:

  • HR Generalist/WIOA & Summer Intern Coordinator
  • Business Manager
  • Administrative Assistant III
  • Site Manager

Degrees

  • Bachelor of Arts

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