Hr Generalist Drug Alcohol Program Manager resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Personable customer service manager offering 10+ years of unique experience in HR and CS. Solid team player with outgoing, positive demeanor and proven skills in quickly establishing rapport with clients. Proven ability to re-energize and restructure organizations, develop high-performance teams, and streamline day-to-day office activities. Motivated to maintain customer satisfaction and contribute to company success. Forward-thinking coaching and staff development plans to build teams who surpass company targets.

  • Strong leadership & decision making skills
  • Detail oriented with an analytical mindset
  • "Roll up your sleeves and get it done" attitude
  • Project Management
  • Developing brand messaging
  • Recruiting and hiring quality staff
  • Extremely organized
  • Efficient problem solver
  • Excellent verbal and written communication skills
  • B2B & B2C Sales
  • Lean Six Sigma Oriented
  • Cross-team collaboration
  • Training and coaching
  • Strategic selling
  • Policy and procedure improvements
  • Management of remote employees
  • Excel, Word, PowerPoint, Project, Access, Outlook, Oracle, ADP HRIS, Microsoft Dynamic Navision ERP, iTrade, EDI. SAP, CRM
Neuro-Linguistic Programming Practitioner , Expected in 2018 : - GPA :
US DOT Transportation Safety Institute , Expected in 2008 Drug & Alcohol Program Manager : - GPA :
Monroe High School , Expected in 2001 High School Diploma : - GPA :
Work History
Waste Industries - HR Generalist/Drug & Alcohol Program Manager
Northbrook, IL, 04/2005 - 04/2015
  • Provided Human Resources services for 5000 employees including Union and Non-Union Processed leave of absence paperwork
  • Processed terminations of employees who violated company policy & represented company during Union arbitration disputes of terminations, with 100% success upholding termination decisions
  • Coordinated random drug & alcohol testing & physical exams for applicants & employees
  • Ensured completion of physical exams for employees in DOT Safety-Sensitive & executive positions
  • Coordinated temporary duty for employees who did not pass their annual physical exams
  • Utilized creative training methods to train policies & procedures to new employees & upper management
  • Facilitated bi-weekly new-hire orientations
  • Served on interview panels to vet prospective employees
  • Served on technical boards for choosing new medical clinic contractors
  • Involved in representing MARTA's HR Department in FTA, DOT and Internal Audits
  • Served as back-up to the Short Term & Long-Term Disability and FMLA Coordinators, aiding employees who applied for benefits
  • Maintained complete & accurate record-keeping details in compliance with DOT, federal & state requirements
  • Coordinated large community & employee events
Goodwill Of Southern Nevada - Operations Manager
Las Vegas, NV, 05/2015 - 12/2018
  • Motivated and supervised teams of employees at a chain of 5 retail stores, managing teams remotely
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Processed all EDD Unemployment & Workers' Compensation claims
  • Managed all recruitment & processed terminations for employees
  • Processed payroll & billing clients (AR/AP)
  • Initiated creative methods of marketing through social media, company CRM, local Networking groups, community affiliations and other internet-based avenues
  • Management setup and implementation of e-commerce B2C sites and order fulfillment
  • Supply chain management & inventory control
  • Reduced average contract expenses through aggressive negotiations with vendors
  • Attended bridal industry events to promote services and build relationships with prospective vendors & customers
C&F Foods Inc. - Customer Service Manager
City, STATE, 01/2019 - Current
  • Empower, motivate, & mentor fast-paced, high volume customer service team who manage all aspects of communication with clients including purchase order entry, shortages, backorder availability, returns, pricing & delivery concerns
  • Collaborate closely with supply chain management, logistics, shipping, inventory, accounting & warehouse
  • Improved customer experience by designing & implementing new & efficient processes
  • Served on technical committees as Customer Service Subject Matter Expert (SME)
  • Spearheaded task force committee comprised of executive management personnel to improve company culture
  • Communicate with sales, production, & fulfillment teams regarding customer timelines
  • Process customer purchase orders in Navision ERP
  • Utilized WooCommerce to manage and process B2C orders
  • Perform quality assurance reviews & provide regular feedback & coaching to direct reports
  • Followed-through on all critical escalations to increase customer retention rates
  • Improved operational efficiencies while managing customers requests, warehouse inventories, transactions, new purchase orders and pricing needs
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Successfully organized meetings, trainings, and team-building activities

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Resume Overview

School Attended

  • Neuro-Linguistic Programming Practitioner
  • US DOT Transportation Safety Institute
  • Monroe High School

Job Titles Held:

  • HR Generalist/Drug & Alcohol Program Manager
  • Operations Manager
  • Customer Service Manager


  • Drug & Alcohol Program Manager
  • High School Diploma

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