HR Generalist/Drug & Alcohol Program Manager Resume Example Metropolitan Atlanta Rapid Transit Authority

HR GENERALIST/DRUG & ALCOHOL PROGRAM MANAGER

Professional Summary

Personable customer service manager offering 10+ years of unique experience in HR and CS. Solid team player with outgoing, positive demeanor and proven skills in quickly establishing rapport with clients. Proven ability to re-energize and restructure organizations, develop high-performance teams, and streamline day-to-day office activities. Motivated to maintain customer satisfaction and contribute to company success. Forward-thinking coaching and staff development plans to build teams who surpass company targets.

Work History

Metropolitan Atlanta Rapid Transit Authority- HR Generalist/Drug & Alcohol Program Manager
Atlanta, GA04/2005 - 04/2015

Provided Human Resources services for 5000 employees including Union and Non-Union Processed leave of absence paperwork
Processed terminations of employees who violated company policy & represented company during Union arbitration disputes of terminations, with 100% success upholding termination decisions
Coordinated random drug & alcohol testing & physical exams for applicants & employees
Ensured completion of physical exams for employees in DOT Safety-Sensitive & executive positions
Coordinated temporary duty for employees who did not pass their annual physical exams
Utilized creative training methods to train policies & procedures to new employees & upper management
Facilitated bi-weekly new-hire orientations
Served on interview panels to vet prospective employees
Served on technical boards for choosing new medical clinic contractors
Involved in representing MARTA's HR Department in FTA, DOT and Internal Audits
Served as back-up to the Short Term & Long-Term Disability and FMLA Coordinators, aiding employees who applied for benefits
Maintained complete & accurate record-keeping details in compliance with DOT, federal & state requirements
Coordinated large community & employee events

Mario Del Fante Florist- Operations Manager
West Covina, CA05/2015 - 12/2018

Motivated and supervised teams of employees at a chain of 5 retail stores, managing teams remotely
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
Processed all EDD Unemployment & Workers' Compensation claims
Managed all recruitment & processed terminations for employees
Processed payroll & billing clients (AR/AP)
Initiated creative methods of marketing through social media, company CRM, local Networking groups, community affiliations and other internet-based avenues
Management setup and implementation of e-commerce B2C sites and order fulfillment
Supply chain management & inventory control
Reduced average contract expenses through aggressive negotiations with vendors
Attended bridal industry events to promote services and build relationships with prospective vendors & customers

C&F Foods Inc.- Customer Service Manager
City of Industry, CA01/2019 - Current

Empower, motivate, & mentor fast-paced, high volume customer service team who manage all aspects of communication with clients including purchase order entry, shortages, backorder availability, returns, pricing & delivery concerns
Collaborate closely with supply chain management, logistics, shipping, inventory, accounting & warehouse
Improved customer experience by designing & implementing new & efficient processes
Served on technical committees as Customer Service Subject Matter Expert (SME)
Spearheaded task force committee comprised of executive management personnel to improve company culture
Communicate with sales, production, & fulfillment teams regarding customer timelines
Process customer purchase orders in Navision ERP
Utilized WooCommerce to manage and process B2C orders
Perform quality assurance reviews & provide regular feedback & coaching to direct reports
Followed-through on all critical escalations to increase customer retention rates
Improved operational efficiencies while managing customers requests, warehouse inventories, transactions, new purchase orders and pricing needs
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Successfully organized meetings, trainings, and team-building activities

Skills

Strong leadership & decision making skills
Detail oriented with an analytical mindset
"Roll up your sleeves and get it done" attitude
Project Management
Developing brand messaging
Recruiting and hiring quality staff
Extremely organized
Efficient problem solver
Excellent verbal and written communication skills

B2B & B2C Sales
Lean Six Sigma Oriented
Cross-team collaboration
Training and coaching
Strategic selling
Policy and procedure improvements
Management of remote employees
Excel, Word, PowerPoint, Project, Access, Outlook, Oracle, ADP HRIS, Microsoft Dynamic Navision ERP, iTrade, EDI. SAP, CRM

Education

Neuro-Linguistic Programming Practitioner2018

US DOT Transportation Safety Institute2008Drug & Alcohol Program Manager

Monroe High School2001High School Diploma

Resume Overview

Companies Worked For:

Metropolitan Atlanta Rapid Transit Authority
Mario Del Fante Florist
C&F Foods Inc.

School Attended

Neuro-Linguistic Programming Practitioner
US DOT Transportation Safety Institute
Monroe High School

Job Titles Held:

HR Generalist/Drug & Alcohol Program Manager
Operations Manager
Customer Service Manager

Degrees

Drug & Alcohol Program Manager
High School Diploma

HR Generalist/Drug & Alcohol Program Manager Resume Example

Resume Score: 80%

Resume Overview

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