close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • HR Generalist/Drug & Alcohol Program Manager
Please provide a type of job or location to search!
SEARCH

HR Generalist/Drug & Alcohol Program Manager Resume Example

Love this resume?Build Your Own Now
HR GENERALIST/DRUG & ALCOHOL PROGRAM MANAGER
Professional Summary

Personable customer service manager offering 10+ years of unique experience in HR and CS. Solid team player with outgoing, positive demeanor and proven skills in quickly establishing rapport with clients. Proven ability to re-energize and restructure organizations, develop high-performance teams, and streamline day-to-day office activities. Motivated to maintain customer satisfaction and contribute to company success. Forward-thinking coaching and staff development plans to build teams who surpass company targets.

Work History
Waste Industries- HR Generalist/Drug & Alcohol Program Manager
Northbrook , IL04/2005 - 04/2015
  • Provided Human Resources services for 5000 employees including Union and Non-Union Processed leave of absence paperwork
  • Processed terminations of employees who violated company policy & represented company during Union arbitration disputes of terminations, with 100% success upholding termination decisions
  • Coordinated random drug & alcohol testing & physical exams for applicants & employees
  • Ensured completion of physical exams for employees in DOT Safety-Sensitive & executive positions
  • Coordinated temporary duty for employees who did not pass their annual physical exams
  • Utilized creative training methods to train policies & procedures to new employees & upper management
  • Facilitated bi-weekly new-hire orientations
  • Served on interview panels to vet prospective employees
  • Served on technical boards for choosing new medical clinic contractors
  • Involved in representing MARTA's HR Department in FTA, DOT and Internal Audits
  • Served as back-up to the Short Term & Long-Term Disability and FMLA Coordinators, aiding employees who applied for benefits
  • Maintained complete & accurate record-keeping details in compliance with DOT, federal & state requirements
  • Coordinated large community & employee events
Goodwill Of Southern Nevada- Operations Manager
Las Vegas , NV05/2015 - 12/2018
  • Motivated and supervised teams of employees at a chain of 5 retail stores, managing teams remotely
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Processed all EDD Unemployment & Workers' Compensation claims
  • Managed all recruitment & processed terminations for employees
  • Processed payroll & billing clients (AR/AP)
  • Initiated creative methods of marketing through social media, company CRM, local Networking groups, community affiliations and other internet-based avenues
  • Management setup and implementation of e-commerce B2C sites and order fulfillment
  • Supply chain management & inventory control
  • Reduced average contract expenses through aggressive negotiations with vendors
  • Attended bridal industry events to promote services and build relationships with prospective vendors & customers
C&F Foods Inc.- Customer Service Manager
City , STATE01/2019 - Current
  • Empower, motivate, & mentor fast-paced, high volume customer service team who manage all aspects of communication with clients including purchase order entry, shortages, backorder availability, returns, pricing & delivery concerns
  • Collaborate closely with supply chain management, logistics, shipping, inventory, accounting & warehouse
  • Improved customer experience by designing & implementing new & efficient processes
  • Served on technical committees as Customer Service Subject Matter Expert (SME)
  • Spearheaded task force committee comprised of executive management personnel to improve company culture
  • Communicate with sales, production, & fulfillment teams regarding customer timelines
  • Process customer purchase orders in Navision ERP
  • Utilized WooCommerce to manage and process B2C orders
  • Perform quality assurance reviews & provide regular feedback & coaching to direct reports
  • Followed-through on all critical escalations to increase customer retention rates
  • Improved operational efficiencies while managing customers requests, warehouse inventories, transactions, new purchase orders and pricing needs
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Successfully organized meetings, trainings, and team-building activities
Skills
  • Strong leadership & decision making skills
  • Detail oriented with an analytical mindset
  • "Roll up your sleeves and get it done" attitude
  • Project Management
  • Developing brand messaging
  • Recruiting and hiring quality staff
  • Extremely organized
  • Efficient problem solver
  • Excellent verbal and written communication skills
  • B2B & B2C Sales
  • Lean Six Sigma Oriented
  • Cross-team collaboration
  • Training and coaching
  • Strategic selling
  • Policy and procedure improvements
  • Management of remote employees
  • Excel, Word, PowerPoint, Project, Access, Outlook, Oracle, ADP HRIS, Microsoft Dynamic Navision ERP, iTrade, EDI. SAP, CRM
Education
Neuro-Linguistic Programming Practitioner2018
US DOT Transportation Safety Institute2008Drug & Alcohol Program Manager
Monroe High School2001High School Diploma
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Typos

Resume Overview

School Attended

  • Neuro-Linguistic Programming Practitioner
  • US DOT Transportation Safety Institute
  • Monroe High School

Job Titles Held:

  • HR Generalist/Drug & Alcohol Program Manager
  • Operations Manager
  • Customer Service Manager

Degrees

  • Drug & Alcohol Program Manager
    High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Manager-resume-sample

Customer Service Manager

Ameripride Services, Inc.

Fort Worth , TX

Human-Resources-Manager-resume-sample

Human Resources Manager

Avantguard Monitoring, Llc

Ogden , UT

Drug-and-Alcohol-Program-Coordinator-resume-sample

Drug and Alcohol Program Coordinator

Connecticut Children's Medical Center

Glastonbury , CT

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.