Jessica Claire
  • , San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A creative, dedicated, and highly-skilled professional in multiple aspects of customer service, account coordination, Human Resources & payroll and team management.
With 7+ years of client service sector. Strong leadership experience in direct and remote management, data entry and analysis and project management. Passion for leading via positive feedback and encouraging continuing education and professional growth experiences. Ability to focus on financial and customer experience related goals.

  • In-depth knowledge of HR Compliance
  • Organizational Development
  • Trained in FMLA/ADA/EEO/WC
  • Staff orientation
  • FMLA comprehension
  • Human resources
  • Procedures implementation
  • Resource planning
  • Termination procedures
  • Professionals in Human Resources Association
  • Executive support
  • Conflict resolution
  • Project Management
  • Coaching and mentoring
  • File and records management
  • Employee relations
  • Report generation
  • Knowledgeable in all HR Systems
  • HR management
  • Contract Negotiation
  • Recruitment
  • Project development
  • Training and development
  • Compensation and benefits
  • ADP Workforce Now
  • Employee recruitment
  • Talent management
  • Team building
  • Employee programs
  • New employee orientations
  • Benefits and compensation
  • Proficient in all Microsoft programs
  • Salesforce
  • Zen Desk
  • Natural Insight
  • Teller Express
  • Customer Assist Check
  • Systems Loan Performer
Work History
HR Generalist, 10/2018 to 12/2019
Quality Custom DistributionSpokane, WA,
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
  • Developed and enforced company policy and procedures relating to all phases of human resources activity
  • Launched studies for implementation of organizational design to improve alignment between components of organization and its overall organizational framework
  • Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation
  • Offered fair and equitable compensation by comparing current salaries with market pay
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
  • Conducted employment verifications and investigations
  • Conducted confidential investigations of discrimination, harassment and workplace violence
  • Managed employee rewards programs
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and MTI’s policies
  • Applied analytical skills to collect data, clarify needs, identify underlying business drivers and propose options
  • Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K
  • Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans
  • Created and enforced HR policies and procedures across organization
  • Developed company personnel policies, standard operating procedures and employee handbooks
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database
  • Implemented and supervised orientation procedures for all new hires
  • Managed implementation of new system that transformed HR resources management organization
  • Facilitated criminal background check process for new hires
  • Developed and facilitated all new-hire orientations
  • Documented and updated job descriptions as well as implemented wage surveys
  • Conducted job analysis and job evaluations, resulting in quality job specifications
  • Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations
  • Established and monitored employee pay scales
  • Conducted salary survey research for both exempt and non-exempt positions
  • Provided advice to leaders, managers, consultants and employees on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
  • Processed unemployment claims and acted as company representative at unemployment hearings
  • Implemented company's first sourcing tracking system
  • Improved quality of hiring decisions by working with hiring managers in equitable recruitment efforts and by administering new comprehensive employment selection exams
  • Explained and administered benefits including medical, dental, life insurance, disability and sectioned 300 flexible spending accounts
  • Analyzed and assessed job duties and responsibilities, applying quantitative analysis to classification and compensation studies
  • Developed innovative new-employee orientation programs, including safety training
  • Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training
  • Entered and maintained benefit information on HRIS for 1000+ accounts Globally
  • Prepared and submitted organization's EEOC report
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services
  • Helped change organizational culture to overcome resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies
Payroll Specialist, 07/2017 to 12/2019
3Ds Dassault SystemsSanta Clara, CA,
  • Oversaw day-to-day processing of payroll for 1000+ employees domestically and internationally, including review of timesheets and computing pay in accordance with FLSA
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings
  • Oversaw MTI’s Global technicians leave and salary adjustments each biweekly and monthly
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
Payroll Specialist, 07/2017 to 12/2019
3Ds Dassault SystemsRoyal Oak, MI,
  • Oversaw day-to-day processing of payroll for 1000+ employees domestic and internationally, including review of timesheets and computing pay in accordance with FLSA
  • Managed payroll for organization of 1000+ personnel
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings
  • Oversaw all departments but started with MTI’s Global Technicians (700+ employees) department leave and salary adjustments each biweekly and monthly
  • Assisted Senior AR and Director of Finance with both internal and external audits relating to processing of payroll
  • Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change
  • Monitored integrity of input into ADP
  • Monitored and tracked all employees' leave time
  • Collaborated with technology programmers to remedy system problems and partnered with HR to ensure timely employee payments
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders
  • Worked with human resources to develop streamlined way to track paid time off
  • Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees
  • Prepared and monitored sick leave files and served as administrator of sick leave program
  • Created and managed spreadsheets for NJ, NY, OH, and the international team leave calculations. Also managed and streamlined the technician payroll spreadsheet
  • Facilitated balancing of agency funds through pivot table development and processing
  • Administered company’s retirement plan
  • Supported payroll supervisor in all departmental payroll operations by assisting with new hire approvals, contract changes, termination actions, verification of general ledger (GL) account numbers, updating accruals and entering termination dates
  • Conducted periodic reconciliations of all accounts to ensure accuracy
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries
  • Processed various garnishments, including child support, bankruptcies and tax levies
  • Led payroll production for multistate organization
  • Implemented and routinely tested internal controls over tax compliance process
  • Coded accounting documents
  • Analyzed statistics to determine trends, estimates and significant changes and reported on findings
  • Managed and remained up-to-date on multi-state sales and use tax filings and set up new states as needed
  • Conducted studies and submitted recommendations for improving organization's accounting operation
  • Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers’ compensation payments
  • Pulled internal reports as requested (salaries, bonuses, hours worked)
  • Independently analyzed accounts and reports impacting taxes
  • Monitored compliance with generally accepted accounting principles and company procedures
Operations Specialist, 09/2014 to 10/2018
Land O' LakesPark City, UT,
  • Managed costs and quality of ContextMedia, Samsung and Target
  • Identified objectives of MTI by analyzing feedback, observing consumers and collecting surveys
  • Collected, arranged and input information into database system
  • Tracked and analyzed reports to determine where improvements in business could be made
  • Assisted various departments with change by communicating new improvement plans and expectations
  • Developed and updated tracking spreadsheets using Excel and ZenDesk
  • Evaluated performance and policies against metrics
  • Generated reports of findings to help management with making key decisions
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel, SalesForce and ZenDesk
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Developed internal requirements which complied with Excel, Natural Insight, SalesForce and ZenDesk standards to minimize regulatory risks and liability across program
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Excel, Natural Insight, SalesForce and ZenDesk software
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Diploma : , Expected in
Post Falls High School - Post Falls, ID

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Post Falls High School

Job Titles Held:

  • HR Generalist
  • Payroll Specialist
  • Payroll Specialist
  • Operations Specialist


  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: