, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
A creative, dedicated, and highly-skilled professional in multiple aspects of customer service, account coordination, Human Resources & payroll and team management.
With 7+ years of client service sector. Strong leadership experience in direct and remote management, data entry and analysis and project management. Passion for leading via positive feedback and encouraging continuing education and professional growth experiences. Ability to focus on financial and customer experience related goals.
Skills
In-depth knowledge of HR Compliance
Organizational Development
Trained in FMLA/ADA/EEO/WC
Staff orientation
FMLA comprehension
Human resources
Procedures implementation
Resource planning
Termination procedures
Professionals in Human Resources Association
Executive support
Conflict resolution
Project Management
Coaching and mentoring
File and records management
Employee relations
Report generation
Knowledgeable in all HR Systems
HR management
Contract Negotiation
Recruitment
Project development
Training and development
Compensation and benefits
ADP Workforce Now
Employee recruitment
Talent management
Team building
Employee programs
New employee orientations
Benefits and compensation
Proficient in all Microsoft programs
Salesforce
Zen Desk
Natural Insight
Teller Express
Customer Assist Check
Systems Loan Performer
Work History
HR Generalist, 10/2018 to 12/2019 Quality Custom Distribution – Spokane, WA,
Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
Developed and enforced company policy and procedures relating to all phases of human resources activity
Launched studies for implementation of organizational design to improve alignment between components of organization and its overall organizational framework
Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation
Offered fair and equitable compensation by comparing current salaries with market pay
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
Conducted employment verifications and investigations
Conducted confidential investigations of discrimination, harassment and workplace violence
Managed employee rewards programs
Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and MTI’s policies
Applied analytical skills to collect data, clarify needs, identify underlying business drivers and propose options
Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K
Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals
Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans
Created and enforced HR policies and procedures across organization
Developed company personnel policies, standard operating procedures and employee handbooks
Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database
Implemented and supervised orientation procedures for all new hires
Managed implementation of new system that transformed HR resources management organization
Facilitated criminal background check process for new hires
Developed and facilitated all new-hire orientations
Documented and updated job descriptions as well as implemented wage surveys
Conducted job analysis and job evaluations, resulting in quality job specifications
Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations
Established and monitored employee pay scales
Conducted salary survey research for both exempt and non-exempt positions
Provided advice to leaders, managers, consultants and employees on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits
Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
Processed unemployment claims and acted as company representative at unemployment hearings
Implemented company's first sourcing tracking system
Improved quality of hiring decisions by working with hiring managers in equitable recruitment efforts and by administering new comprehensive employment selection exams
Explained and administered benefits including medical, dental, life insurance, disability and sectioned 300 flexible spending accounts
Analyzed and assessed job duties and responsibilities, applying quantitative analysis to classification and compensation studies
Developed innovative new-employee orientation programs, including safety training
Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training
Entered and maintained benefit information on HRIS for 1000+ accounts Globally
Prepared and submitted organization's EEOC report
Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services
Helped change organizational culture to overcome resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies
Payroll Specialist, 07/2017 to 12/2019 3Ds Dassault Systems – Santa Clara, CA,
Oversaw day-to-day processing of payroll for 1000+ employees domestically and internationally, including review of timesheets and computing pay in accordance with FLSA
Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings
Oversaw MTI’s Global technicians leave and salary adjustments each biweekly and monthly
Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
Payroll Specialist, 07/2017 to 12/2019 3Ds Dassault Systems – Royal Oak, MI,
Oversaw day-to-day processing of payroll for 1000+ employees domestic and internationally, including review of timesheets and computing pay in accordance with FLSA
Managed payroll for organization of 1000+ personnel
Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings
Oversaw all departments but started with MTI’s Global Technicians (700+ employees) department leave and salary adjustments each biweekly and monthly
Assisted Senior AR and Director of Finance with both internal and external audits relating to processing of payroll
Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change
Monitored integrity of input into ADP
Monitored and tracked all employees' leave time
Collaborated with technology programmers to remedy system problems and partnered with HR to ensure timely employee payments
Documented and processed all garnishments for bankruptcies, student loans and child support orders
Worked with human resources to develop streamlined way to track paid time off
Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees
Prepared and monitored sick leave files and served as administrator of sick leave program
Created and managed spreadsheets for NJ, NY, OH, and the international team leave calculations. Also managed and streamlined the technician payroll spreadsheet
Facilitated balancing of agency funds through pivot table development and processing
Administered company’s retirement plan
Supported payroll supervisor in all departmental payroll operations by assisting with new hire approvals, contract changes, termination actions, verification of general ledger (GL) account numbers, updating accruals and entering termination dates
Conducted periodic reconciliations of all accounts to ensure accuracy
Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries
Processed various garnishments, including child support, bankruptcies and tax levies
Led payroll production for multistate organization
Implemented and routinely tested internal controls over tax compliance process
Coded accounting documents
Analyzed statistics to determine trends, estimates and significant changes and reported on findings
Managed and remained up-to-date on multi-state sales and use tax filings and set up new states as needed
Conducted studies and submitted recommendations for improving organization's accounting operation
Determined payroll liabilities by comparing employee federal and state income and social security taxes to employer's social security, unemployment and workers’ compensation payments
Pulled internal reports as requested (salaries, bonuses, hours worked)
Independently analyzed accounts and reports impacting taxes
Monitored compliance with generally accepted accounting principles and company procedures
Operations Specialist, 09/2014 to 10/2018 Land O' Lakes – Park City, UT,
Managed costs and quality of ContextMedia, Samsung and Target
Identified objectives of MTI by analyzing feedback, observing consumers and collecting surveys
Collected, arranged and input information into database system
Tracked and analyzed reports to determine where improvements in business could be made
Assisted various departments with change by communicating new improvement plans and expectations
Developed and updated tracking spreadsheets using Excel and ZenDesk
Evaluated performance and policies against metrics
Generated reports of findings to help management with making key decisions
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel, SalesForce and ZenDesk
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Developed internal requirements which complied with Excel, Natural Insight, SalesForce and ZenDesk standards to minimize regulatory risks and liability across program
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Excel, Natural Insight, SalesForce and ZenDesk software
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Improved office operations by automating client correspondence, record tracking and data communications
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Education
Diploma : , Expected in Post Falls High School - Post Falls, ID GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
