hr generalist resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

A PROBLEM SOLVER WITH AN AFFINITY FOR TAKING INITIATIVE AND PROMOTING INNOVATION. Highly organized and detailed. Well-developed interpersonal skills coupled with outstanding verbal and written communication skills that establish and maintain productive relationships across all organizational levels.

  • Compensation & Benefits
  • Talent Acquisition/management
  • Training programs development and facilitation
  • Human resources management
  • Team building
  • Employee coaching
  • HRIS/TMS/LMS administration (Lawson, ADP, Kronos, AS400, NetLearning, Silkroad, MS Office.)
Work History
HR Generalist, 2015 - Current
Crossroads Diversified Services Austin, TX,
  • Managed company benefits programs (medical, dental, FSA, LTD, STD, life insurance, COBRA, 403b and tuition assistance) for over 400 employees
  • Maintained compliance for pertinent federal and state regulations and filing requirements affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, SECTION 125, Workers Compensation, EEOC, Social Security and DOL
  • Primary contact for plan vendors and third party administrators ensuring prompt and accurate transfer of data for plan administration
  • Provided ongoing coaching, development, and training to leaders to ensure positive employee relations and communications consistent with company values and work environment expectations
  • Shared employee relations responsibilities with the HR Director including discipline up through termination
  • Streamlined HR efficiencies, facilitated new hire orientations and provided onboarding and training for new employees
Medical Office Manager, 12/2017 - Current
Cleveland Eye Clinic Beachwood, OH,
  • Responsible for the recruitment, oversight, training and corrective discipline of the office staff (including providers)
  • Supervised medical office personnel to include clinical and quality management, performance excellence, patient access (registration) and billing, information management, and employee relations
  • Supported providers and staff in the areas of materials management, facilities management, information management, and human resources
  • Completed staff performance evaluations, including the maintaining and updating of position descriptions, and assists with the salary increase determination
  • Ensured policies and work processes support superior patient care and are aligned with organizational and departmental mission and goals
  • Prepared and processed office payroll
HR Consultant, 2014 - Current
Accenture Contractor Jobs Plano, TX,
  • Provided needs assessment and implemented enterprise strategies to increase recruitment, employee satisfaction resulting in increased retention rates over a 90 and 120 day period. (VNA, Microbilt, RJ Johnson, and Onondoga Community College)
  • Implement service solutions by designing and facilitating CS training.
  • Participate, manage, and contribute to multiple HR projects and initiatives across multiple HR systems including Silkroad, AS400, KRONOS, ADP, Lawson.
Training & Organizational Development Specialist, 2003 - 11/2013
State Of Colorado Denver, CO,
  • Partnered with Charge and Nurse management to proactively address unit issues related to work force responsibilities and leadership development, employee engagement and productivity
  • Collaborated with all stakeholders thorough-out the organization (Clinical, Non-Clinical, HR, IT etc) to define, design and implement content delivery (WBT & ILT) and reporting for a 24/7 learning organization
  • Successfully co-lead the NetLearning LMS/HRIS implementation project to provide a means for 24/7 Web-based and ILT education and accreditation reporting
  • Skilled at gathering business requirements and translating them to the technical team to develop solution(s), training users, as well as developing procedural documentation.
  • Adept with ensuring data integrity, system testing, data analysis and process improvement.Extensive experience writing and running reports, compiling statistical data, metrics and dashboards.
  • Ensured superior end-user satisfaction as Subject Matter Expert by providing consistent, timely, courteous, comprehensive support and resolution to all LMS inquiries and education needs.
  • Recognized with a CARE Service Award for Excellence for demonstrating exceptional values and service to the staff of Faxton-St. Luke's Healthcare.
  • Facilitated and trained all Leadership utilizing Development Dimensions International program establishing uniform practices and professional growth
  • Assessed, defined and developed instruction programs for personal and professional education utilizing adult learning concepts including blended learning, role play, and lecture
  • Chaired and participated in a variety of committees (such as Decon Team, Team Excellence) to promote quality improvement and safety for the enterprise and community it served
  • Conducted Orientation for 7-40 new employees bi-weekly 

Certified DDI Leadership Facilitator and Trainer
Certified Harrison Assessment Facilitator and Adviser

ISO 9001:2008 Internal Auditor

Hazardous Waste Operations and Emergency Response certified

Adirondack 46R/W, NH 46/48, VT5/5, Adirondack Mountain Club trail volunteer

Previous 2 time President of Caring Communicators Toastmaster Club

Bachelor of Science: Business Administration Management, Expected in
University of Phoenix - Phoenix, AZ
Status -
Associate of Science: Liberal Arts, Expected in
Status -

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • HR Generalist
  • Medical Office Manager
  • HR Consultant
  • Training & Organizational Development Specialist


  • Bachelor of Science
  • Associate of Science

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