Efficient HR Generalist 2, and Customer Service professional with expertise in developing and implementing HR plans and procedures smoothly and with little guidance. Human Resources Generalist offering 10 years in human resources and customer service. Expertise in client relations, benefits coordination/liaison, special projects and support. Highly driven to achieve company goals.
Highlights
Ability to provide exceptional customer service in high volume, fast-paced, professional environment
Has working knowledge of various areas of HR
Knowledge of applicable state and federal laws and regulations
Analytical skills to conduct analysis and development
Demonstrated organizational skills and problem-solving skills
Experience working in HRIS systems such as Peoplesoft or Oracle
Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments
Possess a high degree of political acumen and awareness
Proven experience exercising strong communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing
Strong organizational skills and ability to multi-task with demanding timeframes
Possess ability to work rapidly and accurately with pressure of completing deadlines and frequent interruptions in a fast-paces, constantly changing environment
Able to lift 15-20 pounds
Demonstrated ability to handle difficult or volatile situations/individuals effectively
Accomplishments
10+ years of HR Generalist/HR experience
Resolved customer complaints
Exception Request for Benefits
Employee Relations Inquiries
Participated in 9 Open Enrollments; with a volume of a client group up to 80K employees
Training Seminars
Development of Training materials
HIPPA Knowledge
Processed 700+ inquiries/tickets to date at UCB
Independently performs a variety of HR tasks with frequently changing and competing priorities
Provides project support for CSS HR managers and HR Generalist 3 and 4 staff
Back up for Leave and Benefits team
Coordinates HR processes within CSS and looks for creative possibilities for continuous improvement of day-to-day operations of the Center
Respond to client inquiries with heightened response expectations to exceed customer service expectations
Use time management skills to successfully deliver on projects for Staff, HR Partners and Supervisors.
Manage relationships with various client groups.
Apply professional HR concepts when counseling employees concerning work-related issues of low to moderate scope and complexity, including employee relations.
Consult with Generalists and CSS managers when working on non-routine issues of complex or sensitive nature and implement solutions for more effective processes
Provide analyses for human resources issues that are intermediate in scope involving employee benefits and provide benefits counseling to employees.
Conduct regular Benefits sessions for Academic non-senate and staff titles
Work with my HR Partners to analyze HR trends and provide recommendations
Coordinate HR processes within the HR Center and Central HR to look for creative possibilities for continuous improvement ofday-to-day operations of CSS processes.
Run reports for clients upon request to analyze trends and take a proactive approach to data integrity.
Staff satellite locations and manages operations of the satellite locations
Worked on specific internal processes for optimizations, such as rehire retiree, Safe Harbor and reporting tools
Assisted with the implementation of the new payroll system roll-out of CalTime
Conducted benefits administration for 30K+ benefit-eligible employees
Assisted employees with questions, and emails
Knowledge base in: medical, dental, vision, 401K, FSA, HSA, Supplemental, basic life insurance, commuter benefits, STD, and LTD plans and COBRA
Human Resources Assistant, 01/2013 - 03/2013 Spreetail – South Tacoma, WA,
Application screening
Created organizational flow charts and career path reports to evaluate employee compensation information
Conducted Salary surveys
Lead training seminars
Development of resource material through power point presentations and videos
Processed and maintained personnel documentation
Staffing
Scheduled interviews
Organized interview materials.
Explained company personnel policies, benefits, and procedures to employees or job applicants.
Maintained records management database systems.
HIPAA and PHI knowledgeable.
Volume of employees assisted: 500.
HR Benefits Specialist & Lead Customer Service Professional, 10/2008 - 10/2010 AIG – City, STATE,
Input of client information through HRIS
Consultation with employees' and retirees' about their retirement accounts in reference 401K and 403B
Determined hardship circumstances to allow for disbursements always dealing first-hand with complex and sensitive issues that required confidentiality and professionalism.
COBRA dissemination of information
Was able to set priorities while completing a high volume of varied duties.
Volume of participates assisted: 64K+customers.
Benefits Specialist & Customer Service Professional, 09/2007 - 03/2008 Ceridian Benefit Services – City, STATE,
Accessing Cobra account information for consumers.
Received customer requests by telephone; analyzed their request and then provided information required
Demonstrates strong communication skills.
Some data entry of client information as needed
Volume of participates assisted: 30K+ customers.
Vice President of Transportation, 04/2007 - 09/2007 Suncoast Homecare Services – City, STATE,
Designed and implemented informational brochures for consumers and employees
Wrote grant proposals
PowerPoint presentations for the CEO/President of the company
Interviewed applicants
Distributed payroll
Developed website biography.
Volume of participates assisted: 200+ customers.
Human Resources Benefits Analyst & Customer Service Professional, 11/1999 - 03/2004 Kaiser Permanente HR Service Center – City, STATE,
Enrollment for the employees of Kaiser/Southern CA in health/welfare benefit plans; medical, dental, vision, disability, STD, LTD, Supplemental Life Insurance and Cobra
Responsible for managing Dependent Care and Flexible Spending Accounts Programs
Resolved escalated issues for customer service representatives as needed
Volume of employees' served assisted: 100K.
Education
Master's: Business Administration Healthcare Management, Expected in 2007 - University of Phoenix - Oakland, CA GPA:
Business Administration with a special emphasis on Healthcare Management
Bachelor's Degree: Sociology, Expected in - University of California - Santa Barbara, CA GPA: Sociology
High school diploma: General Education, Expected in - Oakland Technical High School - Oakland, CA GPA:
Skills
Computer competent (Microsoft Office, Powerpoint,HRIS, Outlook, Gmail, Adobe, Acobat Reader), Accurate, Customer focused, Detail oriented, Good phone etiquette, manage multiple tasks, planning ability sets and follows a course of action to accomplish goals, project management skills, quality focused and Data Entry.
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School Attended
University of Phoenix
University of California
Oakland Technical High School
Job Titles Held:
HR GENERALIST 2/First Contact Team
HR Benefits Administrator
Human Resources Assistant
HR Benefits Specialist & Lead Customer Service Professional
Benefits Specialist & Customer Service Professional
Vice President of Transportation
Human Resources Benefits Analyst & Customer Service Professional
