Human Resource Manager adding value by contributing to company growth and profitability. Trusted adviser and strategic business partner. Efficient in developing and implementing HR plans and procedures. Promotes team-oriented, open-door environments conducive to successful workforce. Highly motivated to achieve company goals.
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- Submitted over 25 EEOC responses
- Developed training guides for New Hire Orientation, Time Management System, Applicant Tracking System, and Positive Associate Relations.
- Introduced the first on-line Applicant Tracking System.
- Implemented Positive Associate Relations training for salary management.
- Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
- Advise top management on appropriate employee corrective actions.
- Facilitate regular meetings to develop strategies that positively influence workplace relationships.
- Recruit and interview applicants daily.
- Implemented an employee recognition and incentive program
- Generate employee tracking reports each week.
- Work with senior-level management to create fair and consistent HR policies and procedures.
- Multi-unit HR business partner upholding Company mission, vision and values system.
- Support 12 units with over 1000 employees at all levels, including executive leadership. Analyze staffing needs and develop strategies to recruit, train, retain quality talent.
- Create and utilize job descriptions within all departments.
- Facilitate meetings to develop strategies that positively influence workplace relationships.
- New hire and other HR related paperwork compliance.
- Advise management. Work with operations to establish consistent hiring practices including succession planning.
- Work with senior-level management to create fair and consistent HR policies and procedures. Review federal and state laws to confirm and enforce company compliance. Advise management on appropriate employee corrective actions.
- Guide operations on how to conduct background checks and verify references.
- Employee performance evaluation process and merit program.
- Address inquires from employees and management regarding employee relation issues.
- Prepare EEOC responses.
- Respectful workplace investigations.
- Monitor compliance of company policy.
- Coordinate performance reviews, assessments, and individual development plans.
- Process salary changes resulting from merit increases, promotions, bonuses and pay adjustments.
- Partner with asset protection to train and maintain compliance.
- Promote quality customer service.
- Coordinated activities of team members in multiple locations.
- Recruited, trained and developed customer service representatives.
- Created training manuals.
- Monitored daily activities of customer support teams.
- Monitored program compliance to maximize customer satisfaction and manage associates.
- Provided departmental reports and updates to senior management.
- Resolved customer questions, issues and complaints.
- Developed documentation for common processes.
- Trained employees company protocols clearly and efficiently.
- Researched issues to resolve complaints and answer inquiries.
- Provided technical support.
- Built and maintained successful relationships with associates, vendors and customers.
- Mentored associates and managers.
- Troubleshot issues and worked with associates to accomplish goals.
- Met customer needs by effectively resolving food or service issues.
- Followed procedures for safe food preparation, handling and presentation to ensure customer satisfaction.
- Maintained sanitation, health and safety standards in work area.
- Performed monthly inventory control and weekly stock ordering.
Senior Professional in Human Resources (SPHR)
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Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training
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Resume Overview
School Attended
- Pennsylvania State University
Job Titles Held:
- HR Generalist
- Human Resource Manager
- Front End Supervisor
- Customer Service Technical Trainer
- Bakery Manager
Degrees
- Bachelor Of Science
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