HR Generalist Resume Example Fedex Ground

HR GENERALIST

Summary

Human Resource Manager adding value by contributing to company growth and profitability. Trusted adviser and strategic business partner. Efficient in developing and implementing HR plans and procedures. Promotes team-oriented, open-door environments conducive to successful workforce. Highly motivated to achieve company goals.

Highlights

Coaching and training
Employment law knowledge
Employee relations
Event management
HRIS proficient

Performance management
Records maintenance
Staffing and recruiting
Succession planning
Training and development

Accomplishments

Submitted over 25 EEOC responses
Developed training guides for New Hire Orientation, Time Management System, Applicant Tracking System, and Positive Associate Relations.
Introduced the first on-line Applicant Tracking System.
Implemented Positive Associate Relations training for salary management.

Experience

HR Generalist
May 2015 to CurrentFedEx Ground - Lewisberry, PA

Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Advise top management on appropriate employee corrective actions.
Facilitate regular meetings to develop strategies that positively influence workplace relationships.
Recruit and interview applicants daily.
Implemented an employee recognition and incentive program
Generate employee tracking reports each week.
Work with senior-level management to create fair and consistent HR policies and procedures.

Human Resource Manager
June 2004 to May 2015Weis Markets, Inc - Sunbury, PA

Multi-unit HR business partner upholding Company mission, vision and values system.
Support 12 units with over 1000 employees at all levels, including executive leadership. Analyze staffing needs and develop strategies to recruit, train, retain quality talent.
Create and utilize job descriptions within all departments.
Facilitate meetings to develop strategies that positively influence workplace relationships.
New hire and other HR related paperwork compliance.
Advise management. Work with operations to establish consistent hiring practices including succession planning.
Work with senior-level management to create fair and consistent HR policies and procedures. Review federal and state laws to confirm and enforce company compliance. Advise management on appropriate employee corrective actions.
Guide operations on how to conduct background checks and verify references.
Employee performance evaluation process and merit program.
Address inquires from employees and management regarding employee relation issues.
Prepare EEOC responses.
Respectful workplace investigations.
Monitor compliance of company policy.
Coordinate performance reviews, assessments, and individual development plans.
Process salary changes resulting from merit increases, promotions, bonuses and pay adjustments.
Partner with asset protection to train and maintain compliance.
Promote quality customer service.

Front End Supervisor
February 2001 to March 2004Weis Markets - Sunbury, PA

Coordinated activities of team members in multiple locations.
Recruited, trained and developed customer service representatives.
Created training manuals.
Monitored daily activities of customer support teams.
Monitored program compliance to maximize customer satisfaction and manage associates.
Provided departmental reports and updates to senior management.
Resolved customer questions, issues and complaints.

Customer Service Technical Trainer
June 1997 to February 2001Weis Markets - Sunbury, PA

Developed documentation for common processes.
Trained employees company protocols clearly and efficiently.
Researched issues to resolve complaints and answer inquiries.
Provided technical support.
Built and maintained successful relationships with associates, vendors and customers.
Mentored associates and managers.
Troubleshot issues and worked with associates to accomplish goals.

Bakery Manager
June 1996 to June 1997Weis Markets - Sunbury, PA

Met customer needs by effectively resolving food or service issues.
Followed procedures for safe food preparation, handling and presentation to ensure customer satisfaction.
Maintained sanitation, health and safety standards in work area.
Performed monthly inventory control and weekly stock ordering.

Education

Bachelor Of Science : Wildlife and Fisheries SciencePennsylvania State University - College Park, PA, United States

Certifications

Senior Professional in Human Resources (SPHR)

www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43

Skills

Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training

Resume Overview

Companies Worked For:

FedEx Ground
Weis Markets, Inc
Weis Markets

School Attended

Pennsylvania State University

Job Titles Held:

HR Generalist
Human Resource Manager
Front End Supervisor
Customer Service Technical Trainer
Bakery Manager

Degrees

Bachelor Of Science : Wildlife and Fisheries Science

HR Generalist Resume Example

Resume Score: 90%

Resume Overview

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