hr experience manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK Home: - Cell: - resumesample@example.com - : - -
Professional Summary
Seasoned human resources (HR) management professional with 4+ years of experience. Solid skills, knowledge, and experience in improving global operations and implementing innovative HR strategies that improve workplace culture, increase employee retention, and solve problems through building lasting relationships with key decision-makers, customers, and team members to further company goals. Skilled in conducting interviews, negotiating contracts, and providing training and development to staff. Currently seeking a new career opportunity that will provide stretch opportunities, and support my success and growth. SBTA | Sydney | December 2017
invests, Environment, Social, Governance, impact program, business, culture, environmental impact, society, planet, long-term success, employee wellness, diversity, charitable activities, social responsibility, Corporate Governance, ethically, responsibly, customers, employees, team, HR Services Delivery Manager, role, ideas, innovations, Regional HR Service Delivery Manager, customer service, HRSD Consultants, regional team, worldwide collaboration, Tier 1 operational support, colleagues, client employee inquiries, Legal, Payroll, Mobility, Client onboarding and Success, Finance teams, benefit providers, HR data, systems, SLA performance commitments, Service Delivery Model, service improvement, main point of contact, effective communication, strong partnership, compliance, client intimacy, talent solutions, automation, analytics, accountability, team engagement, change opportunities, representation, operational risks, customer complaints, post-incident reviews, global services teams, productivity, efficiency, Operations, service management, HR consulting organization, high volumes, big teams, remote management, English fluency, data analysis, KPIs, service levels, technology skills, stakeholder management, client communications, negotiation, customer support.
Skills
HR laws, regulations and legal compliance
Time-management
Data Analysis
Performance Management
Strong communication and interpersonal skills
COMPUTER SKILLS
Jira, Zendesk
Workday, ServiceNow and Greenhouse, Xero
Looker and Tableau
Microsoft Office Suite
HR Information Systems (HRIS)
Applicant Tracking Systems (ATS)
Work History
12/2021 to 04/2023
HR Experience ManagerAmazon.Com, Inc. – West Jordan, ,
Supported 3000+ EEs, in multiple locations across Canada
Achieved 100% onboarding success for 347 employees in 36 countries and on time, with an average of 31 onboarding per month, ensuring a smooth and efficient process for new hires while supervising all aspects of the employee lifecycle and employee experience, including onboarding, off-boarding, performance management, background checks, payroll, immigration, and benefits administration
Managed and supported a fast-growing enterprise account, overseeing a significant increase in active employees from 97 to 448 in less than a year while creating a high-touch local experience and establishing scalable systems for the product and operations team
Achieved a 30% increase in productivity by automating and streamlining administrative tasks, such as benefits enrollment and contract amendments
Supervised weekly QA checks to ensure high accuracy in our automation projects
This involved generating reports to identify and analyze information achieving 100% accuracy and compliance
Collaborated with a team of 5 to develop an onboarding program that received positive feedback from 95% of participants, positively impacting employee engagement and retention
Resolved product issues by conducting client testing and analyzing feedback, leading to a 20% increase in client satisfaction and a 15% increase in revenue while ensuring legal compliance by aligning with federal and provincial laws, employment standards, health and safety regulations, and privacy legislation.
06/2020 to 12/2021
Sr. Human Resources AssistantMassachusetts Institute Of Technology – , , Colombia
Acquired five operational licenses for Amazon operations, ensuring a compliance rate of 80%
Trained over 60 leaders on HR-related issues, including performance management, disciplinary actions, investigations, and employment law, ensuring compliance with applicable laws and regulations
Spearheaded a successful women's mentoring program, training over 50 women resulting in 8% of participants securing promotions within the program's first year
Established key partnerships with three banks to secure additional benefits for Amazon employees, resulting in a 15% increase in employee benefits and contributing to a highly motivated and engaged workforce
Produced dashboards and analyzed reports to identify trends and measure the effectiveness of HR programs
These insights positioned Amazon Colombia as a pioneer in developing regional action plans.
04/2018 to 10/2019
Human Resources AssistantOnset Group – City, STATE,
Coordinated all the recruitment process, including posting job vacancies, screening resumes, scheduling interviews, and conducting reference checks
Performed employee exit interviews and managed associated paperwork
Developed and implemented HR policies to streamline HR processes and improve compliance.
Education
Expected in March 2023 to to
Bachelor of Commerce: Business Administration (Hospitality Management Torrens University - Sydney, NS GPA:
Expected in December 2019 to to
Advanced Diploma: Accounting - , GPA:
Work History
12/2021 to 04/2023
HR Experience Manager Deel – Vancouver,
Supported 3000+ EEs, in multiple locations across Canada
Achieved 100% onboarding success for 347 employees in 36 countries and on time, with an average of 31 onboarding per month, ensuring a smooth and efficient process for new hires while supervising all aspects of the employee lifecycle and employee experience, including onboarding, off-boarding, performance management, background checks, payroll, immigration, and benefits administration
Managed and supported a fast-growing enterprise account, overseeing a significant increase in active employees from 97 to 448 in less than a year while creating a high-touch local experience and establishing scalable systems for the product and operations team
Achieved a 30% increase in productivity by automating and streamlining administrative tasks, such as benefits enrollment and contract amendments
Supervised weekly QA checks to ensure high accuracy in our automation projects
This involved generating reports to identify and analyze information achieving 100% accuracy and compliance
Collaborated with a team of 5 to develop an onboarding program that received positive feedback from 95% of participants, positively impacting employee engagement and retention
Resolved product issues by conducting client testing and analyzing feedback, leading to a 20% increase in client satisfaction and a 15% increase in revenue while ensuring legal compliance by aligning with federal and provincial laws, employment standards, health and safety regulations, and privacy legislation.
06/2020 to 12/2021
Sr. Human Resources Assistant Amazon – ,
Acquired five operational licenses for Amazon operations, ensuring a compliance rate of 80%
Trained over 60 leaders on HR-related issues, including performance management, disciplinary actions, investigations, and employment law, ensuring compliance with applicable laws and regulations
Spearheaded a successful women's mentoring program, training over 50 women resulting in 8% of participants securing promotions within the program's first year
Established key partnerships with three banks to secure additional benefits for Amazon employees, resulting in a 15% increase in employee benefits and contributing to a highly motivated and engaged workforce
Produced dashboards and analyzed reports to identify trends and measure the effectiveness of HR programs
These insights positioned Amazon Colombia as a pioneer in developing regional action plans.
04/2018 to 10/2019
Human Resources Assistant Onset Group – Sydney, NS
Coordinated all the recruitment process, including posting job vacancies, screening resumes, scheduling interviews, and conducting reference checks
Performed employee exit interviews and managed associated paperwork
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