hr assistant manager contract services recruiter resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I am seeking a long-term career position that will allow using my customer service, sales, and organizational skills to become an asset to an employer by surpassing a corporation's goals for the present and future by being willing to take on added responsibilities to meet team goals.

  • Policy Improvement Recommendations
  • Accident Investigations
  • Hiring and Firing
  • Health and Safety Programs
  • New Employee Orientation
  • Employee Referral Programs
  • Wages and Salary
  • Complaint Response
  • Employee Performance Reviews
  • Personnel Recruitment
  • Company Organization
  • Human Resources Department Processes
  • Payroll Coordination
Work History
04/2012 to Current
HR Assistant / Manager Contract Services/Recruiter Ttm Technologies, Inc. North Jackson, OH,
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state, and laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-job training for new employees and contractor drivers with job position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Directed job fairs to bring in local talent for long-term and seasonal positions.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 500 new and existing Independent Contractor Drivers .
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Directed onboarding and training for new employees managers and drivers each year, keeping company operations smooth and production efficient with skilled candidates.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
10/2010 to 04/2012
Customer Service Representative Ttm Technologies, Inc. Saint Louis, MO,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated and maintained information in customer accounts.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
11/2008 to 09/2010
Customer Service Representative Coleman And Associate / Verizon Call Center City, STATE,
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory, and special orders.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, and handle time and productivity.
  • Handled inbound customers in a fast-paced setting.
  • Providing best prices for customer services and maintained accuracy when determining quotes
  • Effectively communicate with customers about account changes, new products or services, and potential Clients
02/1999 to 07/2008
Assistant Branch Manager, Operations HSBC Bank USA City, STATE,
  • Supervised team to branch employees and made recommendations regarding performance evaluations.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Monitored over 10 to 15 employees' day-to-day activities and made plans to rectify issues resulting ATM and cash discrepancy .
Expected in
Associate of Arts: Hospitality Manager
Monroe College - The Bronx, NY
Native or Bilingual

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Resume Overview

School Attended

  • Monroe College

Job Titles Held:

  • HR Assistant / Manager Contract Services/Recruiter
  • Customer Service Representative
  • Customer Service Representative
  • Assistant Branch Manager, Operations


  • Associate of Arts

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