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Housekeeping Aid Resume Example

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HOUSEKEEPING AID
Summary
Experienced Computer Systems Professional with over 13 years' administering, supporting, and designing networks; with a complete knowledge of system configuration, diagnostics and integration.
Experience
Housekeeping Aid
May 2015 to CurrentUS Department of Veterans Affairs － Lincoln, Nebraska
  • Cleaning patient rooms, store rooms, offices, corridors, restrooms, and shower rooms.
  • Sweeping, mopping, and scrubbing floors.
  • Vacuuming carpets and upholstered furniture.
  • Cleaning light globes, venetian blinds, air vents, walls, windows, and ceilings.
  • Refilling toilet and towel dispensers.
  • Disposing of regulated biomedical waste and soiled linen.
IT Consultant
September 2009 to August 2010CDJ Enterprises － Lincoln, Nebraska
  • Provided support for small sized businesses.
  • Computer and network support for residential users.
  • Performed upgrades and repairs for workstations, laptops and servers.
  • Provided Virus and Spyware support.
  • Provided recovery of user data and passwords.
  • Provided support for data backups.
  • Provided support for various version of Microsoft Exchange Server.
Network Technician
January 2009 to August 2009Duey's Computer Service － Lincoln, Nebraska
  • Maintained and supported Windows platforms for small to medium sized companies.
  • Supported Microsoft Exchange 2000, 2003 & 2007.
  • Supported infrastructure appliances such as SonicWall, LinkSys, NetGear and DLink.
  • Provided Citrix support for several medium sized businesses.
  • Provided support for various Antivirus and Backup software packages.
  • Provided hardware and software support for residential users.
  • Provided phone support for remote users.
Infrastructure Support Analyst - Lead
January 2003 to October 2007State of Nebraska - DHHS － Lincoln, Nebraska
  • Project and Resource Manager for full life cycle of IT projects.
  • Maintained Citrix Servers in multiple farm environment with over 80 servers, 250 applications and 1200 users.
  • Upgraded from Citrix NFuse Classic to Citrix Web Interface in order to delivery Citrix applications to remote users.
  • Employed Citrix Secure Gateway to provide HIPAA compliance of application and data delivery.
  • Migrated from a Citrix MetaFrame 1.8 farm to Citrix Presentation Server 4.x farm.
  • Converted from native printer drivers to the Citrix Universal Print Driver for all standard & proprietary applications.
  • Designed, tested and migrated Windows NT 4.0 domain to Windows 2003 Active Directory domain.
  • Deployed Dell OpenManage Server Administrator and IT Assistant to monitor over 450 servers.
  • Maintain a driver and firmware upgrade program leveraging Dell OpenManage IT Assistant.
  • Maintain configuration information for all server rooms throughout Nebraska.
  • Support the following hardware: Dell PowerEdge Servers and Dell PowerVault Storage & Tape Enclosures.
  • Ensured all servers are properly built, rack mounted and connected to Ethernet, 115v/208v power and IP KVM.
  • Supported the following software: Windows NT/2000/2003 Operation Systems, Citrix Presentation Server 4.x, Microsoft Terminal Services, Microsoft IIS 4/5/6, Microsoft SQL Server 7.0/2000/2003/2005, VMWare Servers, Veritas Backup Exec 10 & 11, Computer Associates ArcServe 6/2000, APC PowerChute, APC MasterSwitch/PDU, Avocent DSAdmin and DSView, Microsoft Office 97/2000/XP/2003, Symantec Ghost, NFOCUS, CHARTS, NAMIS, PCOMM, CAMS, PUI, Every Woman Matters, Aspen Central Office, Lotus Notes Client, Diskeeper, Network Associates VirusScan and UltraVNC.
  • Level III Support for over 450 Dell servers and 6500 users.
Consultant
August 2001 to October 2002Electronic Strategies, Inc － Indianapolis, Indiana
  • Project lead for Document Management projects.
  • Principle Architect for Document Management systems.
  • Project and Resource Management for full life cycle of projects.
  • Network integration and design of Microsoft Windows 2000 Server, Microsoft Small Business Server, Microsoft Windows NT Server, Microsoft Windows NT Terminal Server Edition, and Citrix MetaFrame operating systems.
  • Provided installation, integration and support for Active Directory, SQL Server, Proxy Server and Exchange Server.
  • Hardware support for Compaq, Dell and Hewlett Packard servers.
  • Firewall support for SonicWall, NetGear and LinkSys.
  • Remote Support customer networks involving troubleshooting, upgrades and problem resolution.
Consultant
November 1997 to August 2001Sarcom － Indianapolis, Indiana
  • Team Lead for the Escalation Team.
  • Established bill rates for projects.
  • Project and Resource Management for small to medium sized projects.
  • Developed and used project documentation such as; Proposals and Vision Statements, Site Assessments, Scopes of Work, Project Budgets and Project Updates.
  • Architecture, implementation and support of iManage & Hummingbird Document Management Systems.
  • Network integration and design of Microsoft Windows 2000 Server, Microsoft Windows NT Server, Microsoft Windows NT Terminal Server Edition, Citrix WinFrame and Citrix MetaFrame operating systems.
  • Provided installation, integration and support for Active Directory, SQL Server, Proxy Server and Exchange Server.
  • Maintained and supported hardware and software issues for remote customer networks.
  • Awarded three Customer Satisfaction Awards.
Education
Bachelor of Science : Computer Science, December 1996Indiana University Purdue University Indianapolis (IUPUI) － Indianapolis, IndianaGPA: All-American Scholar Collegiate Award, April 1995. *Dean's List for Academic Excellence 1992-1996. *National Merit Scholar,Computer Science All-American Scholar Collegiate Award, April 1995. *Dean's List for Academic Excellence 1992-1996. *National Merit Scholar,
Skills
Active Directory, Antivirus, Architect, ArcServe 6, Backup, Budgets, CHARTS, Citrix, Citrix MetaFrame, Citrix MetaFrame 1.8, Citrix WinFrame, Compaq, hardware, Computer Programming, Client, Customer Satisfaction, delivery, Dell, Dell PowerEdge Servers, Dell servers, Document Management, documentation, drivers, Ethernet, Firewall, full life cycle, Gateway, Ghost, Hardware support, phone support, Hewlett Packard, Microsoft IIS 4, IP, laptops, Team Lead, Lotus Notes, Machinery, VirusScan, Exchange Server, Microsoft Exchange Server, Microsoft Exchange 2000, Office, Microsoft Office 97, Microsoft SQL Server 7.0, Windows, 2000, Microsoft Windows 2000 Server, Microsoft Windows NT, Windows NT, Microsoft Windows NT Server, Windows NT 4.0, Network Associates, Network integration, network support, networks, operating systems, printer, problem resolution, Programming, Project lead, Proposals, Proxy Server, repairs, Servers, SQL Server, Symantec, software support, Terminal Server, troubleshooting, upgrades, upgrade, Veritas Backup, Vision
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Resume Overview

Companies Worked For:

  • US Department of Veterans Affairs
  • CDJ Enterprises
  • Duey's Computer Service
  • State of Nebraska - DHHS
  • Electronic Strategies, Inc
  • Sarcom

School Attended

  • Indiana University Purdue University Indianapolis (IUPUI)

Job Titles Held:

  • Housekeeping Aid
  • IT Consultant
  • Network Technician
  • Infrastructure Support Analyst - Lead
  • Consultant

Degrees

  • Bachelor of Science : Computer Science , December 1996

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