High-energy hospitality management graduate focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.
Processed guest payments for room charges, food and beverage charges and phone charges.
Greeted and registered guests and issued room keys.
Recommended top dining and entertainment options for guests in the Niles, Ohio area.
Delivered requested items to guests' rooms.
Processed credit card transactions during the checkout process.
Greeted all guests in a courteous and professional manner.
Dean's List Academic Achievement Award
Order of Omega Greek National Honorary Society
Front Office Management Certified
Coursework in Hotel Operations Management
Coursework in Marketing and Advertising
Coursework in Event Planning
Alpha Omicron PI Sorority-Social Chairperson
Hospitality Management Society-Youngstown State University
Order of Omega-Greek National Honorary Society
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