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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-oriented and strategic planning hospitality specialist with [Number] years of experience in guest services, cost control, confidential documentation, human resources, process improvements, sales, marketing and growth initiatives. Focused on developing and implementing process and quality improvements that reduce costs and increase company revenue. Detail-oriented and analytical customer relationship manager seeking to leverage background to fill hospitality role with respected organization.

Motivated Hospitality Specialist gifted in making reservations and handling special requests while maintaining customer satisfaction. Focused on listening to customers' requests regarding group events and making suitable recommendations. Adaptable and friendly when handling challenging clients with special requests.

Flexible Hospitality Specialist with [Number] years of success in scheduling reservations and attending to guest requests. Accomplished in communicating with team members to ensure prompt and high-quality service. Gifted at effectively and respectfully communicating with customers, resulting in higher customer service ratings.

Resourceful and meticulous hospitality professional with over [Number] years of experience with inventory control, sales, vendor selection and staff training and development. Customer-oriented team builder with expertise generating optimal guest satisfaction levels while building profits and client generation. Results-driven, adaptable leader seeking to leverage background into a food and beverage purchasing role with a progressive organization.

Outgoing Hospitality Specialist with [Number] years' experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly and helpful service.

Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.

[Job Title] offering managerial expertise and dedication to customer service. [Number] years of experience setting employee schedules to maintain quality of service to customers. Available to hear customer concerns and adjusts processes and procedures based on customer feedback.

Energetic and highly trained Hospitality Specialist with [Number] years of experience in hotel and travel industry. Dedicated to providing highest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs.

[Job Title] with [Number] years of hands on experience managing personal service workers in [Industry] industry. Focused on employee development through ongoing training sessions and frequent employee evaluations.

[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Skill] and [Skill].

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Skill] and [Skill]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Communicating with clients
  • Conflict mediation
  • Lifting [Number] pounds
  • Negotiation
  • Multi-tasker
  • Supplies ordering
  • Self-starter
  • Providing customer support
  • Fluent in [Language]
  • Friendly, positive attitude
  • Planning
  • Reliable and trustworthy
  • Work ethic
  • Multitasking
  • Decision-making
Experience
12/2018 to 12/2019
Hospitality Worker City Of Chicago, Il Chicago, IL,
  • Promoted value-added services, such as vouchers and special access options to increase guest satisfaction.
  • Provided friendly attentive service to guests, clarifying any customer issues or concerns.
  • Supervised [Number] of staff and assigned duties for complete coverage.
  • Referred guests to recommended local attractions and restaurants.
  • Assisted guests with requests by communicating with other team members.
  • Worked with clients to coordinate details of special functions to ensure events ran smoothly.
  • Set and confirmed [Type] reservations for guests in person and by phone.
  • Cultivated new business through up-selling and expanding current accounts.
  • Welcomed [Number] guests and assisted with reservations, check-ins and inquiries.
  • Accurately completed shift reports detailing reservations, checkouts and special requests.
  • Recorded guest payments, verifying identification and credit card information to prevent fraud.
  • Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
  • Quickly and courteously resolved all guest problems and complaints.
  • Demonstrated excellent knowledge of reservations processes and time management during peak periods.
  • Recruited and hired new employees based on company needs and culture.
  • Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
  • Collaborated with staff members to plan training seminars and team-building events.
  • Coordinated activities of [Job title]s and provided training to improve skills.
  • Reviewed inventory, assessed needs and placed [Timeframe] orders to keep stock available for employees.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Created marketing signs or flyers for sales or promotional events.
  • Observed employee performance and provided valuable feedback using online performance evaluation software.
08/2018 to 10/2018
Cashier Tapestry, Inc. Brea, CA,
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
07/2007 to 06/2008
Cashier Traditions Spirits Pocasset, OK,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted with purchases, locating items and signing up for rewards programs.
09/2005 to 08/2006
Cashier Team Lead Northern Tool + Equipment Blaine, MN,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education and Training
Expected in 07/2004
High School Diploma:
Century High School - Santa Ana, CA
GPA:

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Resume Overview

School Attended

  • Century High School

Job Titles Held:

  • Hospitality Worker
  • Cashier
  • Cashier
  • Cashier Team Lead

Degrees

  • High School Diploma

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