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Hospitality Worker Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-focused izzys island, offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.

Diligent Hospitality Worker with great people skills. Seeks out opportunities to give guests best-in-class service and elevate reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Outgoing Hospitality Specialist with 3 years of experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly and helpful service.

Skills
  • Health code compliance
  • Housekeeping
  • Guest relations
  • Supply restocking
  • Safe alcohol service
  • Food preparation
  • Multi-tasker
  • Self-starter
  • Conflict mediation
  • Communicating with clients
  • Negotiation
  • Providing customer support
  • Proficient in Revel and Square software.
  • Materials handling
  • Recordkeeping
Experience
06/2021 to Current
Hospitality Worker City Of Chicago, Il Chicago, IL,
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Updated computer systems with new pricing and daily food specials.
  • Collaborated with chef to analyze and approve all food and beverage selections.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Answered questions for guests and helped arrange special services such as dinner reservations.
  • Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
  • Welcomed all customers to property and offered immediate assistance with needs.
  • Served guests food and beverages in busy restaurant style environment, including safe alcohol service for guests over 21.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Prepared entrees, side dishes and desserts for over 25 guests per hour during busy periods.
  • Supported guests by promptly handling conflicts, requests and concerns.
  • Accurately completed shift reports detailing reservations, checkouts and special requests.
  • Quickly and courteously resolved all guest problems and complaints.
10/2019 to 03/2021
Sales Clerk Aaa Of Southern California Wheeling, WV,
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Notified supervisor of spills for quick clean-up and remediation.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Responded to customer questions about products and services.
  • Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
  • Prepared products by adding tags and readying pallets for restocking.
  • Trained and mentored 4 new employees in 1 year on sales procedures and business practices, boosting customer satisfaction ratings.
  • Served customers to boost revenue and improve retention rates.
  • Assisted customers with product, promotion and policy information.
  • Assessed floor displays to restock merchandise.
  • Facilitated inventory and stock management to replenish inventories and minimize excess.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Checked out customers by processing payments and bagging items.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Verified invoices against delivered merchandise to drive shipment accuracy.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Received and submitted payments and returns with accuracy and efficiency.
  • Prepared daily sales and weekly inventory reports with revel software.
  • Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
  • Disposed of expired and overripe items to eliminate health risks.
02/2018 to 08/2019
Food Service Worker Community Action Partnership Of San Luis Obispo County Shafter, CA,
  • Operated cash register to process cash, check and credit card transactions.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Complied with company service standards, including inventory and cash control procedures.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
Education and Training
Expected in 05/2021
High School Diploma:
New Smyrna Beach High School - New Smyrna Beach, FL
GPA:

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Resume Overview

School Attended
  • New Smyrna Beach High School
Job Titles Held:
  • Hospitality Worker
  • Sales Clerk
  • Food Service Worker
Degrees
  • High School Diploma