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Outgoing Hospitality Specialist with 27 years of experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly and helpful service.
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in customer service and i want to get back to work my preference is a remote work from home job due to my ongoing copd/emphysema i feel i would be a strong asset to any job that was a work from home job
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- Welcomed customers to property and offered immediate assistance with needs.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Handled alcohol service for guests over age of 21.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Resolved guest problems and complaints to improve overall satisfaction.
- Worked with clients to coordinate details of special functions to ensure events ran smoothly.
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Recorded guest payments, verifying identification and credit card information to prevent fraud.
- Supervised staff and assigned duties for complete coverage.
- Set and confirmed reservations for guests in person and by phone.
- Promoted value-added services and special access options to increase guest satisfaction.
- Cultivated new business through up-selling and expanding current accounts.
- Supported guests by promptly handling conflicts, requests and concerns.
- Provided highest quality customer service standards by anticipating customer needs.
- Answered questions for guests and helped arrange special dinner reservations.
- Welcomed customers to property and offered immediate assistance with needs.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Supported guests by promptly handling conflicts, requests and concerns.
- Answered questions for guests and helped arrange special dinner reservations.
- Prepared entrees, side dishes and desserts for guests during busy periods.
- Provided highest quality customer service standards by anticipating customer needs.
- Resolved guest problems and complaints to improve overall satisfaction.
- Accurately completed shift reports detailing reservations, checkouts and special requests.
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Recorded guest payments, verifying identification and credit card information to prevent fraud.
- Supervised staff and assigned duties for complete coverage.
- Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
- Set and confirmed reservations for guests in person and by phone.
- Provided personable service to improve customer service ratings.
- Welcomed customers to property and offered immediate assistance with needs.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Supported guests by promptly handling conflicts, requests and concerns.
- Handled alcohol service for guests over age of 21.
- Provided highest quality customer service standards by anticipating customer needs.
- Resolved guest problems and complaints to improve overall satisfaction.
- Accurately completed shift reports detailing reservations, checkouts and special requests.
- Supervised staff and assigned duties for complete coverage.
- Set and confirmed reservations for guests in person and by phone.
- Provided personable service to improve customer service ratings.
Henry Sibley High School - West Saint Paul, MN
it was a public safety call offered as part of credit in high school
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Resume Overview
School Attended
- Henry Sibley High School
- Dakota County Technical College
Job Titles Held:
- Hospitality Worker
- Hospitality Worker
- Hospitality Worker
Degrees
- High School Diploma
- Some College (No Degree)
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