Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. At home with a computer and a phone and I can do anything and if I find myself in a situation I always stay calm because there is always a solution to any problem, answer, question, there is always a way if you just work hard and believe in yourself. Every since the Pandemic has just really caused so so many deaths and hurt so many families, I want to do and will do anything to help fight against this disease and save lives. I am willing to learn. Actually I WOULD BE VERY GRATEFUL AND THANKFUL FOR THE OPPORTUNITY TO DO ALL I CAN TO HELP PEOPLE ABD SAVE LIVES
Adult And Community Education,Gaffney, SCExpected in 07/2007 – –GED: - GPA:
Experience
City Of Chicago, Il - Hospitality Worker Chicago, IL, 08/2017 - 01/2021
Supported guests by promptly handling conflicts, requests and concerns.
Minimized risks to guests by strictly following sanitizing procedures for different areas.
Answered questions for guests and helped arrange special dinner reservations.
Provided highest quality customer service standards by anticipating customer needs.
Resolved guest problems and complaints to improve overall satisfaction.
Demonstrated excellent knowledge of reservations processes and time management during peak periods.
Accurately completed shift reports detailing reservations, checkouts and special requests.
Referred guests to recommended local attractions and restaurants.
Welcomed guests and assisted with reservations, check-ins and inquiries.
Recorded guest payments, verifying identification and credit card information to prevent fraud.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Managed payroll for temporary, hourly, and salaried employees.
Calculated accurate wages, including overtime, salary increases and bonuses.
Comfort Systems Usa - Customer Service Manager Memphis, TN, 04/2015 - 07/2017
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Recommended improvements to products and services to mitigate complaints.
Bluestar Us - Cleaning Professional Miramar, FL, 02/2012 - 12/2015
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Restocked supplies, replacing toiletries, liners and soaps.
Transported trash and hazardous waste to appropriate disposal area.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Performed daily dusting, leather and wood surface polishing and wall washing.
Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
Sanitized frequented areas and equipment using approved supplies.
Collected trash from floors within hallways, bathrooms and work areas.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Replenished supply of hand soap, paper towels and other consumables.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Responded to emergency cleaning requests to meet client expectations.
Maintained safety protocols through safe handling of equipment and chemicals.
Performed and documented routine inspection and maintenance activities to meet client expectations.
Promoted building security, locking doors and checking electrical appliances for safety hazards.
Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
Took rugs and mats from interior floors to beat dust outside of building.
Buffed tile floors to maintain polished appearance.
Andover Public Schools - Telemarketer Andover, MA, 02/2008 - 12/2011
Received and processed customer payments.
Asked customers questions to understand needs and requirements.
Cold called new customers to increase profits [Number]%.
Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Maintained and recorded customer information in database.
Handled inbound telephone calls from interested customers.
Resolved customer complaints by escalating calls to proper department.
Made appointments with interested customers according to schedule availability.
Collaborated with management to resolve concerns and problem calls.
Took messages and transferred calls for telemarketing team.
Persuaded customers by explaining how products and services meet needs and desires.
New - COVID-19 Contact Tracer City, STATE, -
Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
Answered calls and interacted with community members to provide information on advocacy services.
Assisted individuals with navigating health care systems, appointments and classes.
Received processed and tracked patient documentation with speed and accuracy.
Helped people enroll in programs, arrange transportation and coordinate paperwork.
Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
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