hospitality worker resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. At home with a computer and a phone and I can do anything and if I find myself in a situation I always stay calm because there is always a solution to any problem, answer, question, there is always a way if you just work hard and believe in yourself. Every since the Pandemic has just really caused so so many deaths and hurt so many families, I want to do and will do anything to help fight against this disease and save lives. I am willing to learn. Actually I WOULD BE VERY GRATEFUL AND THANKFUL FOR THE OPPORTUNITY TO DO ALL I CAN TO HELP PEOPLE ABD SAVE LIVES

  • Safe alcohol service
  • Health code compliance
  • Guest relations
  • Housekeeping
  • Communicating with clients
  • Supplies ordering
  • Setting reservations
  • Catering
  • Conflict mediation
  • Multi-tasker
  • Food preparation
  • Event planning
  • Concierge support
  • Lifting [Number] pounds
08/2017 to 01/2021 Hospitality Worker City Of Chicago, Il | Chicago, IL,
  • Supported guests by promptly handling conflicts, requests and concerns.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Answered questions for guests and helped arrange special dinner reservations.
  • Provided highest quality customer service standards by anticipating customer needs.
  • Resolved guest problems and complaints to improve overall satisfaction.
  • Demonstrated excellent knowledge of reservations processes and time management during peak periods.
  • Accurately completed shift reports detailing reservations, checkouts and special requests.
  • Referred guests to recommended local attractions and restaurants.
  • Welcomed guests and assisted with reservations, check-ins and inquiries.
  • Recorded guest payments, verifying identification and credit card information to prevent fraud.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
04/2015 to 07/2017 Customer Service Manager Comfort Systems Usa | Memphis, TN,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Recommended improvements to products and services to mitigate complaints.
02/2012 to 12/2015 Cleaning Professional Bluestar Us | Miramar, FL,
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
  • Took rugs and mats from interior floors to beat dust outside of building.
  • Buffed tile floors to maintain polished appearance.
02/2008 to 12/2011 Telemarketer Andover Public Schools | Andover, MA,
  • Received and processed customer payments.
  • Asked customers questions to understand needs and requirements.
  • Cold called new customers to increase profits [Number]%.
  • Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Resolved customer complaints by escalating calls to proper department.
  • Made appointments with interested customers according to schedule availability.
  • Collaborated with management to resolve concerns and problem calls.
  • Took messages and transferred calls for telemarketing team.
  • Persuaded customers by explaining how products and services meet needs and desires.
to COVID-19 Contact Tracer New | City, STATE,
  • Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Received processed and tracked patient documentation with speed and accuracy.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Education and Training
Expected in 02/2022 to to Certificate | Hospitality On-line, Hospitality Management Training, Spartanburg, SC GPA:
Expected in 07/2007 to to GED | Adult And Community Education,, Gaffney, SC GPA:

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Resume Overview

School Attended

  • On-line, Hospitality Management Training
  • Adult And Community Education,

Job Titles Held:

  • Hospitality Worker
  • Customer Service Manager
  • Cleaning Professional
  • Telemarketer
  • COVID-19 Contact Tracer


  • Certificate
  • GED

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