LiveCareer-Resume

hospitality worker resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • Energetic and highly trained Hospitality Specialist with 10 years of experience in Customer Service and in Retail. Dedicated to providing highest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs. Over the years I learned to stay calm under pressure I learned to listen and pay attention to customers and help with inquiries they may have. I have an eye for details and I enjoy answering questions and find solutions to problems, I enjoy helping customers and co-workers. I can smile for long periods of time and keep up with my energy level, I enjoy building strong long term relationship with clients, I am a hard worker, self starter and multi tasker. I enjoy being a team player and I'm always lending a hand to teammates and/or Manager, I give my work place the satisfaction they need to continue on with the day and build strong relationships with our clients. My competitive personality will allow me to give our customer's 100% satisfaction. I strongly believe in team work, I drive on enthusiasm and caring for the customer is very important to me. I know I will be a great addition to any company, I take pride and joy every minute of it. I am a dynamic specialist in Customer Service I have the gift of helping others.
Skills
  • Reliable
  • Dependable
  • Compassionate and Caring
  • I operate office machinery facsimile, copy machine, phones
  • Managed multi-phone calls
  • Promotes company products and special offers
  • Can smile for long periods of time
  • Great communication skills
  • Basic computer skills
  • Can stay calm under pressure
  • Communicating with clients
  • Catering
  • Lifting 40 pounds
  • Providing customer support
  • Fluent in spanish
  • Self-starter
  • Multi-tasker
  • Supplies ordering
  • Reliable and trustworthy
  • Leadership
  • Basic math
  • Hard worker
  • Good listener
  • People person
  • Always willing to lend a hand
  • Problem solver
  • Always open for growth

Experience
Hospitality Worker, 09/2015 to 03/2020
City Of Chicago, IlChicago, IL,
  • Accurately completed shift reports detailing reservations, checkouts and special requests.
  • Provided friendly attentive service to guests, clarifying any customer issues or concerns.
  • Referred guests to recommended local attractions and restaurants.
  • Quickly and courteously resolved all guest problems and complaints.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Assisted guests with requests by communicating with other team members.
  • Provided highest quality customer service standards by anticipating customer needs.
Customer Service Representative, 08/2008 to 07/2013
Control4 CorporationColumbia, SC,

Trained new employees each in procedures and policies in order to maximize team performance.

  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Retail/ Customer Service Associate/Personal Assistant, 08/2001 to 02/2006
NordstromsCity, STATE,
  • Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
  • Demonstrated store's values and mission through customer service to ensure complete customer satisfaction.
  • Maintained knowledge of products and services offered and replenished products on sales floor.
  • Helped customers locate store products.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with teammates to develop customer service improvement initiatives.
Education and Training
All related Leadership courses: , Expected in 2019
ELearning - Las Vegas, NV
GPA:
  • Completed coursework in Customer service, Retail, Hospitality and Leadership.
GED: Basics, Expected in 09/2000
North Hollywood High School - North Hollywood, CA
GPA:
: , Expected in
Westvalley occupational center community college - Reseda, CA
GPA:

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Resume Overview

School Attended

  • ELearning
  • North Hollywood High School
  • Westvalley occupational center community college

Job Titles Held:

  • Hospitality Worker
  • Customer Service Representative
  • Retail/ Customer Service Associate/Personal Assistant

Degrees

  • All related Leadership courses
  • GED

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