To obtain a position with the opportunity to utilize my proven success in management, leadership, customer service, negotiation, and innovative business concepts and contribute to the overall excellence of a firm. Received fast-track performance-based promotions; held two executive postitions in two years within one Company Award Winning Entrepreneurial Student with extensive professional experience Experience in creating policies, procedures, forms, templates, and contracts Event coordinating, fundraising, public relations, and press releases Providing Tsunami Disaster relief in South East Asia Humanitarian work in Haiti, Jamaica, & the Middle East
Exceptional interpersonal communication
Hospitality Shift Manager10/2013
to 08/2014 Einstein Bagel Co – Chicago,
Lead each shift by delegating duties, assigning tasks and ensuring team members are prepared Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets policies and procedures Carry out shift handovers, oversee catering and prep to ensure order fulfillment Monitor the appearance, standards and performance of the FOH and BOH with emphasis on training and teamwork Drive sales, promote new products, provide a memorable guest experience, up sell and follow inventory control procedures Support team in handling guest requests and ensuring a positive outcome Follow opening/closing procedures, handle operational duties including labor management Count, balance and reconcile daily business transaction totals correctly and accurately Prepare food, check for quality and food temperatures throughout the day and follow safety and sanitation guidelines.
Photographer & Graphic Designer01/2011 Self – Chicago,
Providing portraits for special occasions Retouching and editing images in Photoshop and compiling an album for viewing and ordering Designing logos, flyers, business cards and customized party favors for events Catering small events, working under pressure and within timelines Ensure a consistent high level of customer service booking appointments, order taking, and consulting Cash handling.
to 07/2011 Picture People – Lombard,
Lead associates in achieving sales and operational goals in order to remain profitable Provide courteous, prompt and excellent customer service; effectively resolving issues in a timely manner Manage all store activity; customer transactions, inventory, shrinkage, shipping and receiving Assist with HR (I-9/W-4) paperwork, scheduling of associates, approve timecards and submit payroll Coaching, assessing performance, identifying areas of opportunity and providing feedback to team members Partnering with the local marketing team to drive new business, scheduling appointments and running events Count, balance and reconcile daily business transaction totals correctly and accurately in the POS Brought portrait club membership metric to company standard of 25% of overall business per day.
to 06/2010 Lifetouch Portrait Studios – North Riverside,
Retail) Recruit, hire, perform background checks; develop and retain core and seasonal staff Provide excellent guest service; effectively resolving issues and maintaining company standard survey scores Handle HR paperwork (I-9/W-4), background checks, scheduling and controlling labor margin Provide coaching, skill assessments and create growth plans for team members Completing administrative tasks pertaining to studio operations; managing budget and P&L Building a cohesive team and leading associates in achieving sales and operational goals Manage all store activity; customer transactions, inventory, shrinkage, events, shipping and receiving Merchandising the store according to pre designed company visual and ensure equipment are in working order Count, balance and reconcile daily business correctly and accurately in POS Manage merchandise activity and stock levels; communicate shortages, discrepancies and out of stock issues to DM Company recognition multiple times for high sales and exceeding averages on a studio and personal level Manage appointments in Time Trade system and approve timesheets in Kronos and submit payroll.
to 03/2007 MTM Global Inc – Winston-Salem,
Meeting regularly with the CEO & VP to negotiate operational objectives and performance goals Administrative support; assisting visitors, ghost writing, receptionist screening and re-directing calls Personal assistance coordinating travel, arranging conference calls, and acting as a liaison to partners Set up and manage vendors contracts and calendars Collection calls to retrieve pledges and promise to pay funds Recruiting and assisting in the selection of direct reporting staff Supervising and monitoring the progress of projects and tasks that have been assigned to staff Directly supervising various departments within the organization Creating and updating job descriptions, policies and procedures for each department Providing research on specific requests and information concerning prospective business Coordinating trips and outreaches leading small groups overseas, event planning and fundraising Bringing crisis relief and aid to orphans, widows, displaced people groups and at risk youth.
Office Manager/Administrative Assistant06/2004
to 01/2005 MTM Global Inc.'s Leadership Training Center – Winston-Salem,
Providing administrative assistance to the Dean and acting as a liaison to students Opening/closing the office, greet visitors, handling petty cash, inventory control Front desk reception Creating and executing policies and procedures Overseeing projects, events and international intern students Assist in recruiting students Tuition collection Record keeping, writing letters, and scheduling meetings Directing, assisting, and advising, local and international students as needed Providing leadership and assisting in the coordination of trips and outreach projects Promoted to Operations Manager of MTM Global the Parent Company of Global Leadership Training Center.
Diploma: Providing International Development2005Global Leadership Training Center-
Providing International Development
Coursework in Management Information Systems
Diploma Joshua Award for faith, commitment, and perseverance: 1 2001Joseph Business School-
Proviso West High School-
ILGPA: Diploma Honor roll award for academic achievementDiploma Honor roll award for academic achievement