Management position successful at providing consistent and high-quality cleaning services. Accommodates internal and external customer needs at all times. Ability to perform under the most difficult circumtances.
Recipient of the Team Member of the Month in February Award in 2009.
Completed Leadership Foundation Program in 2010.
Supervise, coached and counseled 50 Team Members in 3 department (EVS, Housekeeping, Stewarding)
Coordinated Hotel new hire orientation.
Coordinated daily operations with pre-shift staff meeting, address and resolved team member's complaints. Dealt with difficult team members with a calm and fair approach, using both diplomacy and sympathy when required.
Conduct monthly inventory in Housekeeping for linens, amenities and guest supplies.
Responsible for ordering Housekeeping supplies within the department's budget.
Recruited and scheduled staff to ensure balance coverage in the housekeeping department.
Work pro actively with management team and maintained awareness of upcoming events.
Collaborates with other departments.
Enforced policy and procedure to maintain discipline and ensure safety for team members.
Monitored team members files for monthly coaching, annual reviews and one on one meeting.
Maintained cleanliness of all guestrooms.
Responsible for key security by properly adhering to key checkout procedures.
Properly change bed lines, sanitizes and cleans restrooms, dusts all room surfaces, cleans mirrors, fixtures, and floors.
Supplied rooms with all amenities, linens, and special items as requested. Assure that every room meets Ameristar standards prior to guest occupancy.
Completes daily housekeeping reports as required.
Follows all established safety and security guidelines.
Caregiver for family with 2 children.
Organized activities for children, transported children to summer programs, and provided childcare while parents were working.
Duties include tutoring english, maths, reading and writing skills.
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