Courteous Hospitality Specialist with keen understanding of guest expectations and conflict resolution strategies. Offering 4 years of experience in managing day-to-day functions in high functioning-rooms within a 5 star hotel. Strong communicator dedicated to providing all guests with highest degree of hospitality. Customer-oriented management proficient in high tech and up to date hotel management PMS and CRM systems. Reliable individual with excellent leadership skills and great attention to detail. Collects payments and maintains records of expenses, resolves issues regarding hotel services, and welcomes and registers approximately 347 guests daily. Committed to assessing guest needs and maintaining optimal guest service levels. Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in generation z based technology. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 3 years' experience and performance-oriented mindset.
Business related books from real CEOs
outdoor hiking experience, animal research
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