Personable and self-motivated team player with strong attention to detail. Maintains a high level ofprofessionalism while providing consistent and quality service. Excellent at juggling multiple tasks and workingunder pressure. Broad industry experience includes hospitality, waitstaff, professional housekeeping.Experienced work professional with strong leadership and relationship-building skills.
Hospitality / Head Waitstaff April 2014CurrentRiver Dunes Harbor Club & Marina － Oriental, NC
River Dunes is a Southern Living Inspired Community.
Involved/ Worked, banquets and weddings up to 300 people, though out the year.Catered to small private parties, also week long business meeting retreats through out the year.Consistently provided professional, friendly and engaging service.Skillfully promoted items on beverage lists and restaurant specials.Followed all safety and sanitation policies when handling food and beverage to uphold proper healthstandards.Routinely supported other areas of the restaurant as requested, including answering telephones andcompleting financial transactions for other staff.Set dining tables according to type of event and service standards.Addressed diner complaints with kitchen staff and served replacement menu items promptly.Demonstrated genuine hospitality while greeting and establishing rapport with guests.Achieved high customer satisfaction for [duties performed] .Assigned patrons to tables suitable for their needs and according to rotation.Assisted diners with obtaining food from buffet/serving table as needed.
Professional HouseKeeper, 01/2010 to CurrentQuality Cleaners - Oriental, NC.
Bookkeeping, Managed cleaning schedule for houses, offices, Move in- Move out cleans, Constructioncleans.
Managed keys and all clients contact information.Helped in the negotiating the pricing of each individual job.Cleaning jobs were scheduled as, 1 a week, every 2 weeks, 1 a month, every 3 to 4 weeks all depending onhow the client wanted there service.Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.Hosed down and swept steps and sidewalks.Sanitized bathrooms, showers.Supervised the cleaning, maintenance and care of individual houses ect.Vacuumed rugs and carpeted areas in houses, offices, lobbies and corridors.Dusted picture frames and wall hangings with a cloth.Removed waste paper and other trash from the premises to designated area.Used chemicals and other cleaning equipment in a proper, safe and responsible manner.Cleaned and changed bedspreads, blankets and mattresses.Moved chairs, desks and beds around rooms to clean behind and underneath them.Spot cleaned walls, carpets and light fixtures.Waxed and polished wood floors and other woodwork.Swept and washed all hard surface floors.
Bartender/ Waitress January 2013 to April 2014The Shanty － oriental, NC
Greeted guests in a timely and professional manner.Received beverage orders from wait staff and delivered beverages to guests.Carefully followed safety and sanitation policies handling food and beverages.Managed strict beverage control to minimize waste.Closed out cash register and prepared cashier report.Cleaned shelving, mixers, cups, blenders and soda guns.Served each guest courteously, quickly and efficiently.Ensured liquor was secured at the end of shifts.Adhered to state laws regarding alcoholic beverage service.Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).Enthusiastically and appealingly described food and drink specials to guests.Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.Verified that guests at the bar were of legal age.Cleaned, mopped and vacuumed the bar area.Waited on multiple customers at the bar and throughout the bar area.Poured drinks using standard pour according to specifications.Set up glassware and liquor prior to events.Processed orders on a computerized Point of Sale system.Refused service to intoxicated guests.Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquidmeasurements and garnishes.Set up bar for operation, obtained cash bank and stocked the service bar.Actively promoted a cooperative and harmonious working climate to boost morale, productivity andefficiency.Maintained a consistent, regular attendance record.Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholicselections.
Bartender January 2010 to May 2012Tides Inn － merrit, nc
Set up bar for operation, obtained cash bank and stocked the service bar.Set up storeroom and work areas to allow easy access to stock items.Actively promoted a cooperative and harmonious working climate to boost morale, productivity andefficiency.
Maintained a consistent, regular attendance record.Accurately recorded sales, made correct change and prepared charge slips for guests.Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicatedguests.Completed regular bar inventories and daily requisition sheets as requested.Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
Education and Training
Certified Nurse Aid Program, 6 Months coursePamlico Community College － Grantsboro, NC
High School Diploma : 2010Pamlico County High School Finished high school － Bayboro, NC