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Hospitality Customer Service Supervisor Resume Example

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HOSPITALITY CUSTOMER SERVICE SUPERVISOR
Professional Summary

My objective is to use all of the knowledge, experience, and result driven personality appropriately in order to flourish within any given position that I may encounter, while absorbing any and every experience and process along the way. Knowledgeable and dedicated customer service professional with extensive experience in the textile and hospitality industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Proficient in Outlook, Word, Excel, AS400, etc
  • Pricing development and contract management
  • Shipping/Receiving, including International
  • Exceptional customer service background
  • Project and customer/strategic account management
  • Staff training/development
  • Efficient leader
  • Purchasing and procurement
  • Process optimization
Work History
Hospitality Customer Service Supervisor, 08/2007 to 07/2019
Tarkett USA – Dalton, GA
  • Managed all Hospitality customer accounts, custom product samples and material orders
  • Provided clear and timely technical data required for design and specification of product as well as technical support resolving issues for clients on variety of company products
  • Developed and managed all processes to implement, improve, and streamline information and processes throughout department
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones
  • Built, managed and coached in-sourced and outsourced team, implementing training programs to improve efficiency and productivity
  • Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
  • Positioned as primary liaison for all hospitality team members, troubleshooting complex administrative and training issues promptly as well as product knowledge on full range of products offered
  • Moldedteam and embraced change to adapt within dynamic market and company direction
  • Recruited, hired and trained all staff, providing direct supervision, performance management and reviews, ongoing staff development and continuing education to employees
Customer Service Associate, 12/2006 to 07/2007
Marketing Alliance Group – Dalton, Ga
  • Design and layout of sample boards, print proofs for customer approval, redesign as requested by customer, sort workflow by project and delegate by priority, produce plates for printing presses
  • Cross-trained and provided backup for customer service managers
  • Met all customer call guidelines including service levels, handle time and productivity
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly while providing top-notch service and detailed order, account and service information
Assistant Manager, 09/2001 to 11/2006
Rochester Wholesale – Dalton, GA
  • Shipping / Receiving / Invoicing / Pricing
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Monitored employee performance and developed improvement plans
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
Education
Some College (No Degree): Technology And Business Courses , 2007
Dalton State College - Dalton, GA
GED: 04/1999
Northwest Whitfield High School - Tunnel Hill, GA

General and College Prep Classes

Skills
  • Proficient in Outlook, Word, Excel, AS400, etc
  • Pricing development and contract management
  • Shipping/Receiving, including International
  • Exceptional customer service background
  • Project and customer/strategic account management
  • Staff training/development
  • Efficient leader
  • Purchasing and procurement
  • Process optimization
Work History
Hospitality Customer Service Supervisor, 08/2007 to 07/2019
Tarkett USA – Dalton, GA
  • Managed all Hospitality customer accounts, custom product samples and material orders
  • Provided clear and timely technical data required for design and specification of product as well as technical support resolving issues for clients on variety of company products
  • Developed and managed all processes to implement, improve, and streamline information and processes throughout department
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones
  • Built, managed and coached in-sourced and outsourced team, implementing training programs to improve efficiency and productivity
  • Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
  • Positioned as primary liaison for all hospitality team members, troubleshooting complex administrative and training issues promptly as well as product knowledge on full range of products offered
  • Molded team and embraced change to adapt within dynamic market and company direction
  • Recruited, hired and trained all staff, providing direct supervision, performance management and reviews, ongoing staff development and continuing education to employees
Customer Service Associate, 12/2006 to 07/2007
Marketing Alliance Group – Dalton, Ga
  • Design and layout of sample boards, print proofs for customer approval, redesign as requested by customer, sort workflow by project and delegate by priority, produce plates for printing presses
  • Cross-trained and provided backup for customer service managers
  • Met all customer call guidelines including service levels, handle time and productivity
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly while providing top-notch service and detailed order, account and service information
Assistant Manager, 09/2001 to 11/2006
Rochester Wholesale – Dalton, GA
  • Shipping / Receiving / Invoicing / Pricing
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Monitored employee performance and developed improvement plans
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
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Resume Overview

Companies Worked For:

  • Tarkett USA
  • Marketing Alliance Group
  • Rochester Wholesale

School Attended

  • Dalton State College
  • Northwest Whitfield High School

Job Titles Held:

  • Hospitality Customer Service Supervisor
  • Customer Service Associate
  • Assistant Manager

Degrees

  • Some College (No Degree) : Technology And Business Courses , 2007
    GED : 04/1999

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