Patient and empathetic Customer Service professional with extensive background in conflict resolution and customer care. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Training development aptitude
Shipping and receiving professional
Superior customer service
Luxury guest services
Commercial driver's license
Inventory management systems
Courteous and helpful
06/2015 to Current
Hospitality/CateringShiftgig – Houston
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
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Companies Worked For:
Veteran's Affair Regional Office
US Postal Service
Houston Community College
University of Houston Downtown
Job Titles Held:
File Cerk (work study)
Certificate : General Office Administration Bachelor of Science :
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