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Highly skilled in performing computer technology, as well as customer service, aiding patients and teaching roles. Adherent to assisting customers with regards of completion and positive feedback. Committed to nurturing patients to acceptable health. Wholeheartedly devoted to preparing students for basic life skills, and future knowledge. Service-focused Healthcare professional offering excellent patient-care skills. Talented at attending to patients in diverse healthcare settings. Caring home health aide dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Achieved patients happiness by completing feedings, and keeping their environments clean with accuracy and efficiency.
- Supervised groups of up to 6 children from three months to 4 years of age.
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- Performed front office maintenance duties by organizing and cleaning desk spaces, replenishing office supplies, keeping patients rooms clean, and making beds.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained positive lobby presence through interacting with patients and greeting families.
- Assisting students with reading, writing, and learning basic skills.
- Charting daily activities for parents.
- Changing young children diapers, and/or assisting them with feedings, and eating during breakfast, lunch, and snack time.
- Field trip administrator, and/or instructor.
- Assisting children with nap time, providing a quiet and safe sleeping space, and monitoring them during naps.
- Joining children for play times during the day.
- Classroom was refreshed, and organized at the end of the school day.
- Assessed, organized and documented patient data to develop an appropriate plan of care.
- Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs.
- Supervised, and motivated patients by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity, and delegating tasks appropriately.
- Supports patients by providing housekeeping and laundry services, shopping for food, and other household requirements, preparing and serving meals or snacks, and running errands.
- Assist patients by providing personal services, such as, bathing, dressing, and grooming.
- Records patient information by making entries in the patients daily log and/or journals, and notifying nursing supervisor of changing or unusual conditions.
- Maintain a safe, secure, nd healthy environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements, and nutrition standards.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%
- Provided ongoing guest service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Engaging in active listening with callers, confirming and clarifying information and diffusing angry clients, as needed.
Ivy Tech Community College of Indiana - Indianapolis, IN
Christel House Academy - Indianapolis, IN,
- Continuing education in community college
- Professional development completed in forklift, etiquette, and CPR certification.
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Resume Overview
School Attended
- Ivy Tech Community College of Indiana
- Christel House Academy
Job Titles Held:
- Hospitality Aide
- Teacher
- Home Health Aide
- Call Center Representative
Degrees
- Bachelor of Science
- High School Diploma
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