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home loan processor resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.

Accomplishments

    Completed leadership training and customer interaction training.

Skills
  • Loan Records Filing and Maintenance
  • Program Requirements
  • Government Standards
  • Critical Thinking
  • Digital Applications
  • Lending Software Systems
  • Credit Bureau Contact
  • Loan Information Recording
  • Legal Documentation
  • Appraisal Compilation
  • Financial Data Collection
  • Customer Accounts Management
  • Loan Paperwork
  • Customer Communication
  • Credit Verification
  • Closing Documentation
  • Customer Transactions
  • File Documentation
  • Bank Secrecy Act
  • Property Appraisals
  • Microsoft Word
  • Retail Mortgages
  • Customer Inquiries
  • Loan Process Coordination
Work History
Home Loan Processor, 04/2019 - 06/2022
Boeing Employees Credit Union Remote, AZ,
  • Handled any conditions sent from underwriting departments.
  • Communicated with originator and applicant concerning progress of loan file.
  • Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
  • Set up and completed loan submission packages.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Oversaw file input in mortgage software
  • Collected and compiled paperwork
Home Loan Liquidation Specialist, 09/2017 - 04/2019
Community Health System Birmingham, AL,
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Fielded customer complaints and provided solutions.
  • Successfully decreased real estate owned inventory
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Monitored pipelines to track and log status of loans.
  • Compiled closing packages for drafting and presentation accuracy.
  • Assessed aging accounts and initiated collection strategies based on conditions.
Home Equity Loan Processor, 02/2016 - 09/2017
Wells Fargo City, STATE,
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Prepared file for final clear-to-close by branch management.
  • Worked with customers via email and via telephone to answer questions, process transactions and resolve issues.
  • Set up and completed loan submission packages.
  • Communicated with originator and applicant concerning progress of loan file.
  • Handled any conditions sent from underwriting departments.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Completed denial and cancellation procedures on applicable files.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Oversaw file input in mortgage software
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
Collections Specialist, 06/2009 - 02/2016
Wells Fargo City, STATE,
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and collection strategies.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Collected documents and made portfolios for collections accounts.
Education
High School Diploma: , Expected in 05/1982
-
Worth Co. High School - Grant City, MO
GPA:
Status -

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Resume Overview

School Attended

  • Worth Co. High School

Job Titles Held:

  • Home Loan Processor
  • Home Loan Liquidation Specialist
  • Home Equity Loan Processor
  • Collections Specialist

Degrees

  • High School Diploma

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