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home equity loan processor resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Hardworking with proven relationship-building and time management skills in fast-paced restaurant and retail environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, promote long-term loyalty and to make customers feel welcome and valued always. I strive to pursue honesty, a positive attitude and to take every challenge on with an unique creativity lead with common sense and good judgement. Above all else, to make every customer or member to feel like the most important person in the world so they leave feeling satisfied and cared for.

Skills
  • Customer Communication
  • Decision Making
  • Problem Solving
  • Microsoft Office
  • Verbal and Written Communication
  • Legal Documentation
  • Information Verification
  • Time Management
  • Teamwork and Collaboration
  • Product Recommendations
  • Sales Goals Attainment
  • Customer Needs Assessment
  • Friendly and Outgoing
  • Reliable and Punctual
  • Team Player Mentality
  • Honest and Ethical
  • Call Response and Transfer
  • Self Management
  • Menu Memorization
  • Food Safety Understanding
  • Order Accuracy and Delivery
  • Cool Under Pressure
  • Social Media Marketing
  • Creative Thinking
  • Writing and Editing
  • Creative Idea Development
  • Content Curation
  • Data Entry
Experience
Home Equity Loan Processor, 01/2022 - Current
Boeing Employees Credit Union Bellevue, WA,
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Checked approvals against established bank and government lending standards.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Assisted clients with developing loan repayment plans and budgets.
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
  • Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Inspected loan documentation for mistakes and corrected discrepancies.
  • Contacted outside sources, references and vendors to verify client financial information.
Pet Counselor, 05/2021 - 12/2022
Boyd Gaming, Inc. Ottawa, IL,
  • Liaised with pet owners, asking appropriate questions and listening carefully to understand pet issues to recommend products that fit their needs, wants and price ranges.
  • Performed daily feeding and watering and cleaned animal enclosures for our animals.
  • Cleaned kennel and offices areas by mopping, sweeping and sterilizing equipment.
  • Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to manager.
  • Assisted with bathing and brushing to keep animals clean, attractive and comfortable.
  • Fed and watered animals and spot-cleaned kennels to meet animal needs and maintain sanitary facilities.
  • Washed and groomed each animal to keep clean and healthy.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered pet questions with an extensive knowledge of breeds and matches the perfect pet with their new owners.
  • Answered incoming telephone calls to provide store, products, pets and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Met and exceeded sales goals every month and assisted my coworkers in meeting their sales goals.
  • Worked with our company's marketing team to come up with video ideas, social media posts and in store promotional ideas, helping the store's engagement on posts go up by hundreds.
  • Had a professional attitude rooted in respect and honesty to my coworkers and management while also being able to have a friendly competitive spirit.
  • Also went on the floor to work with customers by helping them pick out the perfect fit for them and their families while on the spot giving them sales pitches rooted in compassion but also being realistic to our company's sales goals and trying to reach and end goal where both the customer and the company gets the best out of the sale.
Cashier, 06/2020 - 05/2021
Petland City, STATE,
  • Maintained clean, organized, and well-stocked checkout areas
  • Balanced cash drawer at beginning and end of each shift
  • Engaged with customers while completing cash register transactions
  • Worked with customer service leaders and managers to meet customer needs
  • Approached and solved problems with initiative and sound judgment
  • Stocked store shelves and end-caps with merchandise
  • Processed paperwork and updated accounts with new payments
  • Discussed promotions and special offers to customers to increase sales
  • Gave customers information about upcoming promotions and available items
  • Prevented losses by watching for suspicious behavior
  • Trained new retail team members in customer service and company policies
  • Provided information to customers on products or services
  • Maintained accurate register totals by carefully counting and securing cash
  • Covered multiple store areas by cross-training in different roles
  • Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
  • Rang up customer items quickly and accurately using POS system
  • Kept customers happy by quickly processing payments and bagging purchases
  • Fixed checkout merchandise displays with continuous resets during down periods.
Server/Cashier/etc., 05/2016 - 07/2018
Gulf Coast Seafood Restaurant City, STATE,
  • Followed safety, sanitization, and food handling guidelines
  • Processed credit card transactions, gift cards, and cash transactions
  • Delivered food and beverages promptly to customers
  • Entered orders into computer system to coordinate with kitchen staff
  • Trained new servers in company policies, guest service standards, and best practices
  • Memorized menu additions, changes, and limited offerings
  • Supported bussers with table-cleaning during high-volume shifts
  • Kept food service and preparation areas clean and neat.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved a family owned business feel by being friendly and making sure every customer felt at home and welcome.
Education and Training
High School Diploma: , Expected in 04/2019
-
J. M. Tate Senior High School - Cantonment, FL
GPA:
Status -
  • 3.5 GPA
  • Multimedia Academy
  • Learned how to make videos, edit them and do live broadcasting
  • Adobe Premiere Pro Certified
: , Expected in
-
Pensacola State College - Pensacola, FL
GPA:
Status -
  • Published Poem in school's poetry & short story book.
Certifications
  • Adobe Premiere Pro Certified
,

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Resume Overview

School Attended

  • J. M. Tate Senior High School
  • Pensacola State College

Job Titles Held:

  • Home Equity Loan Processor
  • Pet Counselor
  • Cashier
  • Server/Cashier/etc.

Degrees

  • High School Diploma

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