home and hospitality project manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Technical project manager successful at directing change management initiatives requiring fast-paced execution. Accomplished in project management with proven success in the software developments and marketing industries. Offers strong analytical, planning, and organizational skills to manage competing demands.

  • Managing multiple projects
  • Methodology implementation
  • QA testing
  • Technical analysis
  • Product development
  • Backlog management
  • Stakeholder relations
  • Agile workflow
  • Software development
  • Performance improvement
  • JIRA software
  • Vendor relations
ScrumMaster Certification· OS X and iOS Certifications: , Expected in to - ,
Bachelor of Arts: Economics, Expected in 2010 to Mount Union College - Alliance, Ohio
  • Minor in Business Administration

Work History
Senior IT Project Manager, 02/2023 to Current
Balfour, , Columbus, OH
  • Lead project manager on a multi year Application Development project relying heavily on cross functional partnerships including: Developers, Business Analysts, Architects, and UX Design teams.
  • Provided weekly status updates to management
  • Facilitated weekly meetings and daily stand ups.
Home and Hospitality Project Manager, 09/2019 to Current
Akqa, ,
  • Served as the project manager for the Application Development and Marketing teams.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Managed product backlog and supported Scrum framework for bi-weekly sprint releases.
  • Built and utilized reporting systems to keep management in loop with latest information.
  • Managed multiple projects each year while maintaining adherence to budget, schedule and scope requirements.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
IT Project Manager, 08/2017 to 09/2019
Apple Inc., ,
  • Served as the focal point between 1,600 stores, teams of analysts, and Home Office leadership to effectively resolve issue tickets using Confluence.
  • Managed a team of analysts at peak season, both on and offsite.
  • Leveraged my technical background and certifications to effectively communicate updates, and resolutions to both the field, and Home Office leadership in an easy to understand manner.
  • Created implementation methodologies to control project costs and meet deadlines.
  • Proposed and implemented system enhancements to improve the performance and reliability of store throughput and capacity.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Utilized management tools, including Excel and MSI.
  • Worked with senior leadership to ensure complex projects were completed on time and under-budget.
  • Developed weekly executive presentations and reports to facilitate project evaluation and process improvement.
  • Orchestrated projects within strict timeframes and budget constraints by employing critical thinking to solve complex problems and working closely with senior leaders.
Account Manager, 01/2014 to 08/2017
Apple, ,
    • Motivated team members to meet and exceed sales targets.
    • Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
    • Maintained and organized customer database of over 5,000 clients nationwide.
    • Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
    • Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
    • Developed highly profitable pipeline based on multiple sales penetration techniques.
    • Boosted sales numbers with proactive account servicing and diligent relationship-building.
    • Maintained account information accuracy by communicating frequently with salesmen and account executives.
    • Listened attentively to client feedback and worked with product development team to introduce revolutionary services.
    • Asked appropriate open-ended questions to discover prospects' needs and requirements.
    • Led customer product implementations.
Genius, 2012 to 2014
Company Name, ,
  • Provided timely, accurate technical reports in a dynamic and fast paced environment.
  • Effectively communicated high level information to all levels of understanding.
  • Worked well with others and received numerous recognitions for achievements.
  • Utilized high level leadership skills to resolve escalated problems within multiple teams.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Activated accounts for clients interested in new services.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Promoted to Business Account Manager

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Resume Overview

School Attended

  • Mount Union College

Job Titles Held:

  • Senior IT Project Manager
  • Home and Hospitality Project Manager
  • IT Project Manager
  • Account Manager
  • Genius


  • ScrumMaster Certification· OS X and iOS Certifications
  • Bachelor of Arts

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