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HIS FIELD ENGINEER Resume Example

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HIS FIELD ENGINEER
Summary
Field Network Engineer Technical Support / NETWORK ADMINISTRATOR / NETWORK SUPPORT Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs. Solid knowledge of LAN/WAN network administration and Windows support under Windows XP/Win7 Pro/Server 2003, 2008/ and UNIX environments. Proven expertise in supporting and troubleshooting hardware, software and networking issues. Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the "go-to- person" for immediate resolution to technical issues. Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions. Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users. Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction.
Highlights
  • Hardware:
  • Cisco Catalyst Switches: 6500, 4948, 2360, 2960, Nexus 7010, Firewall: ASA 5520, Cisco Router 3800, 2811, 2900, 800, Desktops, Servers, Laptops, Modems, Thin Clients, Scanners, Printers, and Hubs.
  • Systems:
  • Windows XP/Win7, UNIX, Windows Server 2003, Server 2008, Exchange 2003, Ubuntu
  • Protocols:
  • RIP v2, EIGRP, OSPF, BGP, HSRP, GLBP, RSTP, VTP, Fast Ethernet, TCP/IP, WINS, DNS, DHCP, VPN,
  • Software:
  • MS Office Suite 98 - 2010, Wireshark, SolarWinds Orion, Kiwi CatTools, VMware vSpher, VISIO, MS Project
Experience
HIS FIELD ENGINEER
December 2009 to Current Nexus - A Demention Data Company － Valencia, CA
  • Member of a team of 5 accounted for monitoring, analyzing, troubleshooting, designing, maintenance, and resolving internal users, and external users' network related.
  • Credited with providing excellent support to over 800 clients.
  • Recognized for high level of productivity, analyzing, and resolving technical incidents within the set SOP.
  • Concurrently, responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of Windows XP, Win7, redundant ASA Firewall, a Cisco hierarchical design for growth, and high network availability.
  • Monitored and supported internal network security, including adding/deleting users and shared permissions.
  • Credited for developing a device configuration backup process resulting in a 75% time reduction.
  • Trained entire team on new processes.
  • The new process is now being distributed, and being used throughout our various locations.
  • Improved compliance with Service Level Agreements from 70% to 98%.
PURCHASING MANAGER / TECHNICAL SUPPORT
January 2003 to December 2009 Unisource Worldwide Inc － La Palma, CA
  • Concurrently responsible for administering, optimizing, and supporting internal LAN/WAN infrastructure consisting of Windows 2003 Active Directory and more than 600 windows XP Professional desktops/ Laptops.
  • Researched, recommended and implemented new hardware and software into the environment to increase efficiency.
  • Monitored and supported internal network security, including adding/deleting users, and shared permissions.
  • Analyze and resolve PC, and server connectivity issues.
  • Partner with internal/external customer application and security training to assure network integrity.
  • Provide technical assistance in the installation of computer operating system, software, hardware, system upgrades, security patches, and troubleshooting.
PURCHASING MANAGER
January 2000 to December 2009 Unisource Worldwide Inc － La Palma, CA
  • Accountable for leading team of 12 buyers managing the inventory of 21 west coast division from a central office.
  • Supervised the work of 12 team members, offering constructive feedback, and support.
  • Directed planning, budgeting, vendor selection, vendor terms, risk management, and quality assurance efforts.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy, improve inventory turns, and manage excess inventory.
  • Increased inventory turns by 60% in one year through restructuring terms, lead times, and partnering with sales department to align business.
  • Trained, coached and mentored staff to ensure smooth adoption of new programs, and technology.
Education
Master of Science : Information Technology, 2011 Kaplan University － Iowa City, IA GPA: GPA: 3.5 Member of Alpha Beta Kappa Club Information Technology GPA: 3.5 Member of Alpha Beta Kappa Club
Bachelor of Science : Computer Network Management, 2008 Westwood College － Upland, CA GPA: GPA: 3.2 Member of Alpha Beta Kappa Club Computer Network Management GPA: 3.2 Member of Alpha Beta Kappa Club
Associate of Science : 2006
Computer Network Engineer Westwood College － Upland, CA GPA: GPA: 3.2 GPA: 3.2
Cisco Internetworking I, II, III, IV
Network Design, IT Project Management, and Computer Forensics
Certifications

CompTIA A+ Certification


ITIL v3 Certification


HIPAA Compliance Training 7/30/2012


Pursuing CCNA R/S, and CCNA Wireless Certification

Skills
A+ Certification, Active Directory, backup, BGP, budgeting, business strategy, CCNA, Cisco, Cisco Router, Hardware, Clients, designing, Desktops, DHCP, DNS, EIGRP, Fast Ethernet, Firewall, Hubs, inventory, IT Project Management, ITIL v, LAN, Laptops, managing, Exchange, MS Office Suite, office, MS Project, Windows, Win7, 98, Windows XP, Modems, Network Engineer, Network Design, network security, network, operating system, OSPF, Printers, processes, Protocols, quality assurance, RIP v, risk management, sales, Scanners, Servers, Service Level Agreements, SOP, Switches, TCP/IP, technical assistance, troubleshooting, UNIX, upgrades, VISIO, VPN, WAN
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Resume Overview

Companies Worked For:

  • Nexus - A Demention Data Company
  • Unisource Worldwide Inc

School Attended

  • Kaplan University
  • Westwood College

Job Titles Held:

  • HIS FIELD ENGINEER
  • PURCHASING MANAGER / TECHNICAL SUPPORT
  • PURCHASING MANAGER

Degrees

  • Master of Science : Information Technology , 2011
    Bachelor of Science : Computer Network Management , 2008
    Associate of Science : 2006
    Computer Network Engineer
    Cisco Internetworking I, II, III, IV
    Network Design, IT Project Management, and Computer Forensics

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