LiveCareer-Resume

Helper resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA
:
Professional Summary

Enthusiastic assistant manager, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and employee needs and training. Motivated to learn, grow and excel in sales and .

Skills
  • Debris removal
  • Safety procedures knowledge
  • Self-motivated
  • Good multitasker
  • Strong team player
  • Works well independently
  • Good judgment
  • Effective at multi-tasking
  • Dependable and reliable
  • Good communication skills
  • Strong initiative
Education
Fccj Jacksonville, FL Expected in 06/2013 Ged : - GPA :
Work History
Panasonic Corporation Of North America - Helper
Milwaukee, WI, 02/2019 - 05/2019
  • Maintained work areas by cleaning and straightening for maximum productivity and safety
  • Maintained maximum organization and productivity by properly sorting project components on work tables
  • Maintained clean and safe work environment as well as keeping homeowners satisfied
Whole Foods - Tiretech/book keeper
Park Ridge, IL, 01/2018 - 05/2018
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Worked with to resolve problems, improve operations and provide exceptional customer service
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Determined and recommended methods to address improvement opportunities
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Monitored social media and online sources for industry trends
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Improved quality processes for increased efficiency and effectiveness
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Investigated and resolved customer complaints to foster satisfaction
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Received incoming calls and messages and addressed or triaged phone requests
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Offered pricing and feature recommendations to management and cross-functional teams
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Extra Space Storage - Deli Clerk
Land O Lakes, FL, 03/2010 - 02/2011
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
  • Greeted customers at deli counter to fulfill requests and answer questions
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Opened new inventory and rotated stock by dates to maintain freshness
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Listened carefully to customer instructions and prepared orders according to those preferences
  • Offered product samples to customers, generating additional sales through taste-testing
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers
ABC Fine Wine & Spirits - Assistant Manager
City, STATE, 11/2005 - 04/2009
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Monitored employee performance and developed improvement plans
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Trained team members in successful strategies to meet operational and sales targets
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Submitted reports to senior management to aid in business decision-making and planning
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Promoted to Assistant Manager after only 16 months with company
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Communicated with managers of other departments to maintain transparency
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Advanced to keyholder and assistant manager-in-charge in manager’s absence
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs

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Resume Overview

School Attended

  • Fccj

Job Titles Held:

  • Helper
  • Tiretech/book keeper
  • Deli Clerk
  • Assistant Manager

Degrees

  • Ged

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