Enthusiastic assistant manager, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and employee needs and training. Motivated to learn, grow and excel in sales and .
Skills
Debris removal
Safety procedures knowledge
Self-motivated
Good multitasker
Strong team player
Works well independently
Good judgment
Effective at multi-tasking
Dependable and reliable
Good communication skills
Strong initiative
Education
FccjJacksonville, FLExpected in 06/2013 ā āGed: - GPA:
Work History
Panasonic Corporation Of North America - Helper Milwaukee, WI, 02/2019 - 05/2019
Maintained work areas by cleaning and straightening for maximum productivity and safety
Maintained maximum organization and productivity by properly sorting project components on work tables
Maintained clean and safe work environment as well as keeping homeowners satisfied
Whole Foods - Tiretech/book keeper Park Ridge, IL, 01/2018 - 05/2018
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Worked with to resolve problems, improve operations and provide exceptional customer service
Updated quality control standards, methods and procedures to meet compliance requirements
Determined and recommended methods to address improvement opportunities
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Monitored social media and online sources for industry trends
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Improved quality processes for increased efficiency and effectiveness
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Investigated and resolved customer complaints to foster satisfaction
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Received incoming calls and messages and addressed or triaged phone requests
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Offered pricing and feature recommendations to management and cross-functional teams
Adhered to established policies, procedures and compliance for satisfactory audit rating
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Extra Space Storage - Deli Clerk Land O Lakes, FL, 03/2010 - 02/2011
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
Delivered exemplary customer service to all guests, even in peak business periods to promote retention
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Maintained clean, trash-free workspaces to maximize productivity and safety
Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Greeted customers at deli counter to fulfill requests and answer questions
Listened to customer requests and suggested additional menu items as appropriate to upsell products
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Opened new inventory and rotated stock by dates to maintain freshness
Used downtimes to prepare ingredients and restock supplies for expected busy periods
Listened carefully to customer instructions and prepared orders according to those preferences
Offered product samples to customers, generating additional sales through taste-testing
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers
ABC Fine Wine & Spirits - Assistant Manager City, STATE, 11/2005 - 04/2009
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Monitored employee performance and developed improvement plans
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Trained team members in successful strategies to meet operational and sales targets
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Submitted reports to senior management to aid in business decision-making and planning
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Promoted to Assistant Manager after only 16 months with company
Kept work areas clean, organized and safe to promote efficiency and team safety
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Helped with planning schedules and delegating assignments to meet coverage and service demands
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Communicated with managers of other departments to maintain transparency
Maintained positive customer relationships by responding quickly to customer service inquiries
Advanced to keyholder and assistant manager-in-charge in managerās absence
Applied customer feedback to develop process improvements and support long-term business needs
Developed and managed employee schedules, balancing individual requests and requirements with business needs
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