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Helpdesk & Field Service Engineer Resume Example

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HELPDESK & FIELD SERVICE ENGINEER
Professional Summary
SENIOR SOLUTIONS ARCHITECT / HEALTHCARE ENTERPRISES Developing innovative solutions to reinvigorate technology in the healthcare industry Analytical IT Leader with 20+ years of experience within large Healthcare organizations and expertise building scalable, secure, and high performing solutions. Highly skilled at leading dynamic IT teams and integrating the latest in disruptive, cutting-edge technology. Highly motivated to expand Amazon Web Services as the leading cloud technology platform within the healthcare field. As a Technical Subject Matter Expert, proven ability to engage with staff through the C-Level, deliver technical presentations to diverse audiences, and lead the strategic IT vision.
Work History
STRATASOFT INC - Helpdesk & Field Service EngineerHouston, TX01/2006
  • Administered on-site and remote software and hardware support.
  • Configured remote access applications (PCAnywhere, VNC, Windows VPN, Cisco VPN, Checkpoint VPN, Nortel VPN, Terminal Services, and Remote Desktop).
  • Performed Dialogic software installations, upgrades, and maintenance.
  • Troubleshot telephony and database servers.
CHI ST. LUKE'S HOSPITAL - Senior IT LeaderHouston, TX01/2008 - Current
  • Is this ok despite it not being my official tile.
  • Official Title is Application Analyst III Promoted to plan, execute, and lead scalable and secure enterprise-wide IT solutions for several network and server infrastructures.
  • Build partnerships and mind share with internal stakeholders/customers/vendors and implement cloud computing and local storage solutions.
  • Execute high-level architectural modeling to foster a technical strategy within the team and with critical stakeholders.
  • Manage full cycle technical project from requirements gathering to execution, testing, clinical training, and ongoing support.
  • Thought Leader in the design and delivery of new and existing solutions; implement and upgrade Rad PACS, CPACS, Powerscribe, and RIS systems including hardware and software.
  • Designed scalable solutions for all IT solution implementations; prepared diagrams and whiteboards for problem analysis and strategic planning.
  • Technical Project Lead for a new application service line solution within Endoscopy; planned and executed implementation in phases to ensure operational success across the larger enterprise.
  • Minimized downtime and reduced costs through strategic planning and implementation of innovative and strategic solutions.
  • Streamlined technical process to increase efficiency by developing SharePoint solutions, remote procedures for Server and workstation administration, automated reporting, and more.
  • Manage critical issues with system-wide outages and performance; resolve complicated issues with Networking, Hardware, Database, Web services, Application services, and data storage.
  • Selected to manage a technology solution (McKesson Mammography Plus) for a hospital in Washington based on extensive experience and knowledge of IT systems and solutions in the healthcare field.
  • Saved $200K+ in operational expenses through extensive budget management for several IT projects.
BAYLOR UNIVERSITY MEDICAL CENTER - PACS AdministratorDallas, TX01/2007 - 01/2008
  • Oversaw daily operations and maintenance for Radiology PACS systems.
  • Quickly resolved complex technical issues managing communication with Radiology, IS Department, and vendors.
  • Monitored, reported, and dictated QA.
  • Project Lead for several technology solutions guiding installation, configuration, and implementation for PACS, RIS, and Speech Recognition systems.
  • Engaged all levels of healthcare stakeholders and executed user training in addition to complex data analysis, policy and procedure development, and system monitoring.
MEDICAL IMAGING DEVELOPMENT INC - PACS/RIS Administrator / IT Systems AnalystMilwaukee, WI01/2006 - 01/2007
  • Provided complex technical solutions based on network analysis within clients' IT department.
  • Managed full cycle projects for diverse clients and proactively reduced project costs.
  • Implemented PACS/RIS solution for healthcare giants and startups; built strong relationships with Medical Directors, IT Directors, and C-Level Leaders.
  • Improved technical workflow for clients, end-users, and patients by analyzing current processes and implementing data-driven solutions.
  • Technical Expert and Trainer for a Radiology reading room design including bandwidth analysis, modality connectivity (DICOM), and archival storage protocols.
Skills
  • Microsoft Windows 2000 Professional, Windows XP Professional, Windows 7, Windows Server (2000, 2003 & 2012 R2), Windows Storage (2003 & 2008, 2012), Linux O/S, Unix O/S
  • Storage Management / Server Administration: EMC Isilon & Centera, Dell PowerEdge & PowerVault Array, SAN/NAS, Qualstar DR Tape Solution, Storage Depository/Cache Management, VMWare Technologies
  • IT Components/Networking: Network Technologies, LAN/WAN, TCP/IP Protocol, DHCP, DNS, Hubs, Switches, Router, Gateways, Wireless Access Points, Firewalls, Disaster Recovery, Active Directory, Domain Policies, GPO, Dell Open Manage, Server Administration, Server Rack Management, Broadcom GIGTeam configuration, F5 BIG IP, Netscaler
  • Remote Application Software: Microsoft Office Suite, VNC, Remote Desktop, VPN Solutions (Windows VPN, Cisco VPN, Nortel VPN Client), Citrix Technologies, Remote Administrator(Radmin), Norton Ghost
  • Security: Firewall Protection (WatchGuard), Shavlik NetChk Protect v6.x MS Patch Management System, Symantec Antivirus V10.x, Symantec Endpoint Standard Enterprise edition v14.x
  • Database Management: Microsoft SQL Server, Oracle
  • A+ Certified, Machine Learning, Rad
  • Active Directory, Managing, Radiology
  • Analyst III, Access, Reading
  • Antivirus, Microsoft Certified Professional, Reporting
  • Budget management, MCP, Requirements gathering
  • C, Microsoft Certified, RIS
  • Cardiology, Microsoft Office Suite, Router
  • Cisco, SharePoint, SAN
  • Citrix, Windows 7, Servers
  • Hardware, Windows, Speech
  • Client, 2000, Microsoft SQL Server
  • Clients, Microsoft Windows 2000 Professional, Strategy
  • Data analysis, Windows XP, Strategic
  • Database, Modeling, Strategic planning
  • Database Management, Enterprise, Switches
  • Delivery, NAS, Symantec
  • Dell, Network analysis, TCP/IP
  • DHCP, Network, User training
  • Dictation, Networking, Telephony
  • Disaster Recovery, Nortel, Trainer
  • DNS, Norton Ghost, Unix
  • Edge, Operating Systems, Upgrades
  • Endoscopy, Oracle, Upgrade
  • Features, PACS, VPN
  • Firewalls, PCAnywhere, VM
  • Firewall, Policies, WAN
  • Gateways, PowerEdge, Windows Server
  • Hardware support, Presentations, Workflow
  • Hubs, Problem analysis
  • Imaging, Procedure development
  • IP, Processes
  • LAN, Project Lead
  • Leadership, Protocols
  • Linux, QA
Education
MTI COLLEGE OF BUSINESS & TECHNOLOGYNassau Bay, TXAssociate of Applied Science: Computer Science
Certifications
Microsoft Certified Professional (MCP) | Microsoft Certified Systems Administrator (MCSA) CompTIA A+ Certified | CompTIA Network+ Certified
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Resume Overview

Companies Worked For:

  • STRATASOFT INC
  • CHI ST. LUKE'S HOSPITAL
  • BAYLOR UNIVERSITY MEDICAL CENTER
  • MEDICAL IMAGING DEVELOPMENT INC

School Attended

  • MTI COLLEGE OF BUSINESS & TECHNOLOGY

Job Titles Held:

  • Helpdesk & Field Service Engineer
  • Senior IT Leader
  • PACS Administrator
  • PACS/RIS Administrator / IT Systems Analyst

Degrees

  • Associate of Applied Science : Computer Science

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