Helpdesk & Field Service Engineer Resume Example
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HELPDESK & FIELD SERVICE ENGINEER
Professional Summary
SENIOR SOLUTIONS ARCHITECT / HEALTHCARE ENTERPRISES
Developing innovative solutions to reinvigorate technology in the healthcare industry
Analytical IT Leader with 20+ years of experience within large Healthcare organizations and expertise building scalable, secure, and high performing solutions. Highly skilled at leading dynamic IT teams and integrating the latest in disruptive, cutting-edge technology. Highly motivated to expand Amazon Web Services as the leading cloud technology platform within the healthcare field. As a Technical Subject Matter Expert, proven ability to engage with staff through the C-Level, deliver technical presentations to diverse audiences, and lead the strategic IT vision.
Work History
Christus Health - Helpdesk & Field Service EngineerAlexandria , LA01/2006
- Administered on-site and remote software and hardware support.
- Configured remote access applications (PCAnywhere, VNC, Windows VPN, Cisco VPN, Checkpoint VPN, Nortel VPN, Terminal Services, and Remote Desktop).
- Performed Dialogic software installations, upgrades, and maintenance.
- Troubleshot telephony and database servers.
CHI ST. LUKE'S HOSPITAL - Senior IT LeaderCity , STATE01/2008 - Current
- Is this ok despite it not being my official tile.
- Official Title is Application Analyst III Promoted to plan, execute, and lead scalable and secure enterprise-wide IT solutions for several network and server infrastructures.
- Build partnerships and mind share with internal stakeholders/customers/vendors and implement cloud computing and local storage solutions.
- Execute high-level architectural modeling to foster a technical strategy within the team and with critical stakeholders.
- Manage full cycle technical project from requirements gathering to execution, testing, clinical training, and ongoing support.
- Thought Leader in the design and delivery of new and existing solutions; implement and upgrade Rad PACS, CPACS, Powerscribe, and RIS systems including hardware and software.
- Designed scalable solutions for all IT solution implementations; prepared diagrams and whiteboards for problem analysis and strategic planning.
- Technical Project Lead for a new application service line solution within Endoscopy; planned and executed implementation in phases to ensure operational success across the larger enterprise.
- Minimized downtime and reduced costs through strategic planning and implementation of innovative and strategic solutions.
- Streamlined technical process to increase efficiency by developing SharePoint solutions, remote procedures for Server and workstation administration, automated reporting, and more.
- Manage critical issues with system-wide outages and performance; resolve complicated issues with Networking, Hardware, Database, Web services, Application services, and data storage.
- Selected to manage a technology solution (McKesson Mammography Plus) for a hospital in Washington based on extensive experience and knowledge of IT systems and solutions in the healthcare field.
- Saved $200K+ in operational expenses through extensive budget management for several IT projects.
BAYLOR UNIVERSITY MEDICAL CENTER - PACS AdministratorCity , STATE01/2007 - 01/2008
- Oversaw daily operations and maintenance for Radiology PACS systems.
- Quickly resolved complex technical issues managing communication with Radiology, IS Department, and vendors.
- Monitored, reported, and dictated QA.
- Project Lead for several technology solutions guiding installation, configuration, and implementation for PACS, RIS, and Speech Recognition systems.
- Engaged all levels of healthcare stakeholders and executed user training in addition to complex data analysis, policy and procedure development, and system monitoring.
MEDICAL IMAGING DEVELOPMENT INC - PACS/RIS Administrator / IT Systems AnalystCity , STATE01/2006 - 01/2007
- Provided complex technical solutions based on network analysis within clients' IT department.
- Managed full cycle projects for diverse clients and proactively reduced project costs.
- Implemented PACS/RIS solution for healthcare giants and startups; built strong relationships with Medical Directors, IT Directors, and C-Level Leaders.
- Improved technical workflow for clients, end-users, and patients by analyzing current processes and implementing data-driven solutions.
- Technical Expert and Trainer for a Radiology reading room design including bandwidth analysis, modality connectivity (DICOM), and archival storage protocols.
Skills
- Microsoft Windows 2000 Professional, Windows XP Professional, Windows 7, Windows Server (2000, 2003 & 2012 R2), Windows Storage (2003 & 2008, 2012), Linux O/S, Unix O/S
- Storage Management / Server Administration: EMC Isilon & Centera, Dell PowerEdge & PowerVault Array, SAN/NAS, Qualstar DR Tape Solution, Storage Depository/Cache Management, VMWare Technologies
- IT Components/Networking: Network Technologies, LAN/WAN, TCP/IP Protocol, DHCP, DNS, Hubs, Switches, Router, Gateways, Wireless Access Points, Firewalls, Disaster Recovery, Active Directory, Domain Policies, GPO, Dell Open Manage, Server Administration, Server Rack Management, Broadcom GIGTeam configuration, F5 BIG IP, Netscaler
- Remote Application Software: Microsoft Office Suite, VNC, Remote Desktop, VPN Solutions (Windows VPN, Cisco VPN, Nortel VPN Client), Citrix Technologies, Remote Administrator(Radmin), Norton Ghost
- Security: Firewall Protection (WatchGuard), Shavlik NetChk Protect v6.x MS Patch Management System, Symantec Antivirus V10.x, Symantec Endpoint Standard Enterprise edition v14.x
- Database Management: Microsoft SQL Server, Oracle
- A+ Certified, Machine Learning, Rad
- Active Directory, Managing, Radiology
- Analyst III, Access, Reading
- Antivirus, Microsoft Certified Professional, Reporting
- Budget management, MCP, Requirements gathering
- C, Microsoft Certified, RIS
- Cardiology, Microsoft Office Suite, Router
- Cisco, SharePoint, SAN
- Citrix, Windows 7, Servers
- Hardware, Windows, Speech
- Client, 2000, Microsoft SQL Server
- Clients, Microsoft Windows 2000 Professional, Strategy
- Data analysis, Windows XP, Strategic
- Database, Modeling, Strategic planning
- Database Management, Enterprise, Switches
- Delivery, NAS, Symantec
- Dell, Network analysis, TCP/IP
- DHCP, Network, User training
- Dictation, Networking, Telephony
- Disaster Recovery, Nortel, Trainer
- DNS, Norton Ghost, Unix
- Edge, Operating Systems, Upgrades
- Endoscopy, Oracle, Upgrade
- Features, PACS, VPN
- Firewalls, PCAnywhere, VM
- Firewall, Policies, WAN
- Gateways, PowerEdge, Windows Server
- Hardware support, Presentations, Workflow
- Hubs, Problem analysis
- Imaging, Procedure development
- IP, Processes
- LAN, Project Lead
- Leadership, Protocols
- Linux, QA
Education
MTI COLLEGE OF BUSINESS & TECHNOLOGYCity, StateAssociate of Applied Science: Computer Science
Certifications
Microsoft Certified Professional (MCP) | Microsoft Certified Systems Administrator (MCSA)
CompTIA A+ Certified | CompTIA Network+ Certified
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Resume Overview
School Attended
- MTI COLLEGE OF BUSINESS & TECHNOLOGY
Job Titles Held:
- Helpdesk & Field Service Engineer
- Senior IT Leader
- PACS Administrator
- PACS/RIS Administrator / IT Systems Analyst
Degrees
- Associate of Applied Science : Computer Science
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