Highly technical and courteous customer service based Helpdesk professional with 3+ years of experience. Certified training in ITIL foundation. On record to have resolved more than 500+ tickets to internal and external customers. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert 'BIOS' and 'CMD' user. Boost system performance by thoroughly evaluating and correcting different hardware and software issues. Proficient in supporting and document user help request for hardware and software issues for Mac, Windows, desktop, laptop, mobile, network and peripheral problems.
College of Computer & Sciences Key Courses: Server Infrastructure | Windows Server 2016 Enterprise | Microsoft Office 365 | Cloud Configuration | Network Architecture, Operations, Security and Troubleshooting
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