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hedis quality improvement coordinator resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a hardworking and dedicated Nurse with customer service, multitasking and time management abilities, who is also objective, personable and an excellent listener. I've proudly provided care in various healthcare settings and at different levels, I am proud to have multiple types of skills that will allow me to provide excellent service and care, regardless of the circumstance. I am devoted to giving every customer, client and patient a positive and memorable experience. In today's climate, having a reliable and trustworthy source of help in times of extreme need is an invaluable necessity. The experiences that I have gained over the years, qualify me to be that lifeline.

Skills
  • Skills Used
  • Multitasking, customer service skills, personable, I listened to the residents and their concerns and tried
  • To do what was necessary to fix them and if I couldn't, I'll find out who can
  • CNA - Certified Nursing Assistant
  • The Laurels of University Park - Richmond, VA
  • October 2013 to October 2014
  • Responsibilities
  • Assist residents with ADLs, obtain vital signs and weights, get residents dressed for the day or for bed,
  • Shower and bath residents on their assigned shower or bathing days or as they request, changing and
  • Toileting residents every 2 hours or prn per resident needs, turning and repositioning residents every 2
  • Hours or prn per resident needs, documenting adls, transferring residents manually and using mechanical
  • Lifts, use of bedpans and urinals, assist with ambulation
  • Skills
  • LPN (6 years)
  • CNA (4 years)
  • Wound Care (6 years)
  • Trach (6 years)
  • Staff Nurse (6 years)
  • Typing
  • Pharmacy Technician Experience
  • EMR Systems (8 years)
  • Medication Administration (4 years)
  • Transcription (3 years)
  • Medication Administration (6 years)
  • Transcription
  • Tube Feeding (6 years)
  • Vital Signs (8 years)
  • Experience Administering Injections (6 years)
  • Medical Office Experience
  • Caregiving
  • Critical Care Experience
  • Customer service
  • Medical terminology
  • Data entry (9 years)
  • Computer literacy
  • HIPAA
  • Epic
  • Medical Records
  • Anatomy Knowledge
  • Hospice Care
  • Care Planning (4 years)
  • Multi-line Phone Systems (10+ years)
  • Patient Assessment (4 years)
  • Patient Care (8 years)
  • Data Collection (9 years)
  • Microsoft Word
  • Pharmacy Technician Experience (1 year)
  • Phone Etiquette (10+ years)
  • Analysis Skills (8 years)
  • Acute Care (4 years)
  • Discharge Planning (4 years)
  • English (10+ years)
  • Nursing Experience (4 years)
  • Supervising Experience (4 years)
  • Time Management (10+ years)
  • Vital Signs Experience (8 years)
  • Documentation review
  • Care plans
  • Windows
  • Public health
  • Sales, Retail, Customer Support
  • Utilization management (5 years)
  • Utilization review (5 years)
  • Order entry
  • Patient monitoring (5 years)
  • Patient assessment (5 years)
  • Sales, retail, customer support
  • Microsoft Office
  • Document management (5 years)
  • Sales (6 years)
  • Retail sales (6 years)
  • Customer support (10+ years)
  • Customer service (10+ years)
  • Management (5 years)
  • Supervising experience (5 years)
  • HEDIS
  • Data abstraction
  • QSHR/Inovalon
  • PCC medical records system
  • Nursing
  • Quality audits (Less than 1 year)
  • Quality Improvement (Less than 1 year)
  • NCQA standards (Less than 1 year)
  • Communication skills
  • Organizational skills
  • Database management (Less than 1 year)
  • Clerical experience (6 years)
  • Certifications and Licenses
  • CPR
  • LPN
  • LVN
  • BLS Certification
  • Compact Nursing License
  • Assessments
  • Nursing Skills: Patient Focus & Orientation — Highly Proficient
  • April 2020
  • Addressing concerns and using sensitivity when responding to needs and feelings of patients
  • Full results: Highly Proficient
  • Patient-Focused Care — Highly Proficient
  • Work Style: Reliability — Expert
  • Tendency to be dependable and come to work
  • Full results: Expert
  • Electronic Medical Records: Best Practices — Highly Proficient
  • Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Team Collaboration
  • Customer Service
  • Test Result Interpretation
  • Performance Monitoring
  • Staff Supervision
  • Employee Training
  • Assessments Understanding
  • Interpersonal Communication
  • Time Management
  • Critical Thinking
  • Deadline Adherence
  • Strong Work Ethic
  • Effective Multitasking
Experience
01/2022 to 05/2023
HEDIS Quality Improvement Coordinator Care Initiatives Storm Lake, IA,
  • Evaluated healthcare operations in comparison to guidelines.
  • Assessed condition, care and records of current patients to make timely decisions on standards.
  • Kept records of quality reports and statistical reviews.
  • Checked skill, compliance and competency of healthcare staff and tracking performance indicators.
09/2019 to 09/2020
LPN Charge Nurse Silverado Senior Living Las Vegas, NV,
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Documented and collected vital signs to track patient conditions.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Documented patient medical histories, current symptoms and vitals.
  • Used sterile techniques to prepare patients for procedures.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Analyzed charts and utilized data to recommend proper treatment courses to physicians.
  • Prepared or examined food trays for conformance to prescribed diet.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
  • Prepared patients for examinations, tests or treatments and explained procedures.
  • Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
  • Collected biological samples for routine laboratory testing to assist diagnostic processes.
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
  • Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
  • Provided pre- and post-operative nursing care.
  • Performed triage to maximum team productivity and effectiveness.
  • Monitored patients with incontinence issues, both after procedures and in recovery from trauma, installing catheters and monitoring bedpans to keep patients safe and comfortable.
  • Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
  • Assisted physicians with patient scans and examinations during diagnostic processes.
  • Collected blood, urine or sputum samples from patients to perform routine lab tests.
  • Developed individual care plans to meet patient needs and achieve treatment goals.
  • Monitored infection control procedures to verify facility-wide health and safety.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
  • Evaluated nursing intervention outcomes by conferring with other healthcare team members.
  • Collected blood, urine or sputum from patients to perform routine laboratory tests.
  • Measured and recorded patient height, weight and other vital signs.
  • Conducted daily rounds to assess patient condition and distribute medications.
  • Delivered high-quality direct and indirect nursing care to up to 26 patients per day.
  • Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Recorded patient medical history, vital statistics and test results in medical records.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Answered patients' calls to determine how to assist.
  • Evaluated patient care needs to prioritize treatment and maintain patient flow.
  • Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
  • Collected biological samples from patients and performed routine lab tests to support diagnosis.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
  • Counseled clients, patients and families and provided emotional and psychosocial support.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments, as per physician approval.
  • Communicated with patients with compassion while keeping medical information private.
  • Advocated for patients by respecting and supporting values, basic rights and beliefs.
  • Administered medications and therapies in accordance with physicians orders.
  • Counseled and educated patients specific to diagnosis and health history.
  • Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
  • Modified patient treatment plans as indicated by patients' responses and conditions.
  • Supported nurses in routine wound care and attending to complex lacerations and punctures.
  • Perform, assist, oversee active and passive range of motion activities as ordered by physician or Physical/Occupational Therapists.
03/2019 to 12/2019
LPN (Licensed Practical Nurse) National Church Residences Mount Clemens, MI,
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Documented and collected vital signs to track patient conditions.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Documented patient medical histories, current symptoms and vitals.
  • Used sterile techniques to prepare patients for procedures.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Analyzed charts and utilized data to recommend proper treatment courses to physicians.
  • Prepared or examined food trays for conformance to prescribed diet.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
  • Prepared patients for examinations, tests or treatments and explained procedures.
  • Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
  • Collected biological samples for routine laboratory testing to assist diagnostic processes.
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
  • Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
  • Provided pre- and post-operative nursing care.
  • Performed triage to maximum team productivity and effectiveness.
  • Monitored patients with incontinence issues, both after procedures and in recovery from trauma, installing catheters and monitoring bedpans to keep patients safe and comfortable.
  • Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
  • Assisted physicians with patient scans and examinations during diagnostic processes.
  • Collected blood, urine or sputum samples from patients to perform routine lab tests.
  • Developed individual care plans to meet patient needs and achieve treatment goals.
  • Monitored infection control procedures to verify facility-wide health and safety.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
  • Evaluated nursing intervention outcomes by conferring with other healthcare team members.
  • Collected blood, urine or sputum from patients to perform routine laboratory tests.
  • Measured and recorded patient height, weight and other vital signs.
  • Conducted daily rounds to assess patient condition and distribute medications.
  • Delivered high-quality direct and indirect nursing care to up to 32 patients per day.
  • Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Recorded patient medical history, vital statistics and test results in medical records.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Answered patients' calls to determine how to assist.
  • Evaluated patient care needs to prioritize treatment and maintain patient flow.
  • Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
  • Collected biological samples from patients and performed routine lab tests to support diagnosis.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
  • Counseled clients, patients and families and provided emotional and psychosocial support.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments, as per physician approval.
  • Communicated with patients with compassion while keeping medical information private.
  • Advocated for patients by respecting and supporting values, basic rights and beliefs.
  • Administered medications and therapies in accordance with physicians orders.
  • Counseled and educated patients specific to diagnosis and health history.
  • Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
  • Modified patient treatment plans as indicated by patients' responses and conditions.
  • Supported nurses in routine wound care and attending to complex lacerations and punctures.
  • Applied interventions to progress patients toward wellness and address maintenance of wellness.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
  • Perform, assist, oversee active and passive range of motion activities as ordered by physician or Physical/Occupational Therapists.
06/2018 to 03/2019
OBGYN Licensed Practical Nurse National Church Residences New Braunfels, TX,
  • Provided emotional and mental support, as well as strict confidentiality, for patients who confided regarding sexual assault, trauma and possible contraction of sexually transmitted diseases.
  • Collecting laboratory specimen for evaluation of symptoms related to sexually transmitted diseases.
  • Provided patients with various types of resources to provide support after experiencing sexual assault or trauma, including follow up phone calls.
  • Prepared and sanitized delivery rooms and instruments and prepared patients physically and emotionally for delivery.
  • Provided information, guidance and hands-on clinical care to support pregnant women.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assessed and documented physical condition of mothers and babies and assisted doctors in identifying and treating preeclampsia.
  • Participated in consultations with physicians, patients and family members regarding individual patient care plans.
  • Interviewed patients to obtain medical history.
  • Guided new mothers on recovery and infant care to promote and support maternal and family adaptation.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Sterilized medical equipment and supplies with germicides and sterilizers.
  • Consulted with licensed practitioners to evaluate, plan and implement patient care plans.
  • Monitored fetal heartbeat and length and strength of contractions to guide labor.
  • Consulted with physicians and other members of care team to identify and assist with complications.
  • Met with expectant mothers during prenatal visits to provide care for normal and problematic pregnancies.
  • Explained and demonstrated after-birth care to parents of newborns, answered questions and addressed concerns.
  • Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
  • Used sterile techniques to prepare patients for procedures.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Reviewed and tracked progress of mothers in labor, interpreted fetal heart monitor and informed delivering physician of status.
  • Complied with OSHA standards for healthcare professionals to minimize or eliminate risk of infection.
  • Collected and documented vital signs to track current patient conditions.
  • Guided expectant mothers through stages of pregnancy via prenatal nursing care at health clinic in coordination with obstetrician.
  • Coordinated overall patient care with specialists, physicians and other departments and supervised ancillary staff.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Applied interventions to progress patients toward wellness and address maintenance of wellness.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Monitored infection control procedures to verify facility-wide health and safety.
  • Measured and recorded patient height, weight and other vital signs.
  • Promoted health by advising patients about diet, hygiene and methods for prevention of disease.
  • Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
  • Assisted Obstetrician with in-office procedures.
12/2016 to 11/2018
LPN Charge Nurse Calhoun Nursing And Rehabilitation Center, Llc Hardin, IL,
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Interviewed patients to obtain medical history.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Documented and collected vital signs to track patient conditions.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Documented patient medical histories, current symptoms and vitals.
  • Used sterile techniques to prepare patients for procedures.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Analyzed charts and utilized data to recommend proper treatment courses to physicians.
  • Prepared or examined food trays for conformance to prescribed diet.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
  • Prepared patients for examinations, tests or treatments and explained procedures.
  • Perform, assist, oversee active and passive range of motion activities as ordered by physician or Physical/Occupational Therapists.
10/2017 to 04/2018
LPN Charge Nurse Promedica Senior Care Ellicott City, MD,
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Interviewed patients to obtain medical history.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Documented and collected vital signs to track patient conditions.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Documented patient medical histories, current symptoms and vitals.
  • Used sterile techniques to prepare patients for procedures.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Analyzed charts and utilized data to recommend proper treatment courses to physicians.
  • Prepared or examined food trays for conformance to prescribed diet.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
  • Prepared patients for examinations, tests or treatments and explained procedures.
  • Perform, assist, oversee active and passive range of motion activities as ordered by physician or Physical/Occupational Therapists.
05/2016 to 10/2016
LPN Charge Nurse/ Shift Supervisor Presbyterian Homes & Services Mahtomedi, MN,
  • Supervised exceptional team with collaborative leadership and creative responses to resource scarcity and nurse availability.
  • Used sterile techniques to prepare patients for procedures.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
  • Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
  • Developed individual care plans to meet patient needs and achieve treatment goals.
  • Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
  • Collected biological samples from patients and performed routine lab tests to support diagnosis.
  • Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
  • Evaluated patient care needs to prioritize treatment and maintain patient flow.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Administered medications and therapies in accordance with physicians orders.
  • Delivered high-quality direct and indirect nursing care to up to 30 patients per day.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Conducted daily rounds to assess patient condition and distribute medications.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Recorded patient medical history, vital statistics and test results in medical records.
  • Assisted physicians with patient scans and examinations during diagnostic processes.
  • Prepared or examined food trays for conformance to prescribed diet.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Analyzed charts and utilized data to recommend proper treatment courses to physicians.
  • Monitored infection control procedures to verify facility-wide health and safety.
  • Answered patients' calls to determine how to assist.
  • Supported nurses in routine wound care and attending to complex lacerations and punctures.
  • Collected blood, urine or sputum from patients to perform routine laboratory tests.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Measured and recorded patient height, weight and other vital signs.
  • Collected blood, urine or sputum samples from patients to perform routine lab tests.
  • Documented and collected vital signs to track patient conditions.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
  • Collected biological samples for routine laboratory testing to assist diagnostic processes.
  • Counseled and educated patients specific to diagnosis and health history.
  • Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Documented patient medical histories, current symptoms and vitals.
  • Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
  • Advocated for patients by respecting and supporting values, basic rights and beliefs.
  • Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
  • Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
  • Evaluated nursing intervention outcomes by conferring with other healthcare team members.
  • Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
  • Monitored patients with incontinence issues, both after procedures and in recovery from trauma, installing catheters and monitoring bedpans to keep patients safe and comfortable.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Modified patient treatment plans as indicated by patients' responses and conditions.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Prepared patients for examinations, tests or treatments and explained procedures.
  • Counseled clients, patients and families and provided emotional and psychosocial support.
  • Provided pre- and post-operative nursing care.
  • Communicated with patients with compassion while keeping medical information private.
  • Perform, assist, oversee active and passive range of motion activities as ordered by physician or Physical/Occupational Therapists.
04/2015 to 08/2015
CNA-Certified Nurses Assistant United Family Of Stores Flower Mound, TX,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Helped residents walk with or without self-help devices.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
08/2014 to 04/2015
CNA - Certified Nursing Assistant Ashland Nursing And Rehab City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Helped residents walk with or without self-help devices.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
10/2013 to 10/2014
Certified Nursing Assistant The Laurels Health And Rehab Center City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Helped residents walk with or without self-help devices.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
09/2012 to 11/2013
Certified Nursing Assistant Parham Health And Rehab Center City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Helped residents walk with or without self-help devices.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
07/2011 to 09/2012
Certified Pharmacy Technician Walgreen's Pharmacy City, STATE,
  • Verified and filled over 200 prescriptions per day in busy community/retail pharmacy setting.

  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Received, reviewed, dispensed and labeled over 200 prescriptions daily.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Verified and filled medications for minimum 200 patients per day, maintaining 100% accuracy.
  • Compiled customer demographic, allergy and medical history background.
  • Merchandised related products to drive pharmacy department sales.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Established and updated patient profiles, medications and insurance details.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Prepared pricing and instruction labels for placement on prescriptions.
02/2006 to 09/2012
Customer Service Representative/Beauty Advisor Walgreens City, STATE,
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Reconciled accounts, posted daily entries and conducted financial analysis.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Assisted numerous customers each day in fast-paced retail environment while consistently meeting an excellent quality score.
  • Consulted with customers regarding needs and addressed concerns.
  • Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in 03/2016 to to
Practical Nursing in Nursing: Practical Nursing
Henrico County St. Mary's School of Practical Nursing - Richmond, VA,
GPA:
Expected in 06/2007 to to
Advanced Studies High School Diploma Or GED: General Studies/Public Safety
Franklin Military Academy - Richmond, VA,
GPA:

State: VA

  • Member of National Honor Society
  • Advanced Studies Diploma
  • Accelerated and Advanced Placement Courses
  • Graduated a year early
  • Scholar/Honor Roll
  • Multiple Scholarship Recipient
  • Cadet Staff S-1
  • 1490/1600 SAT Scores
Accomplishments
  • The people I worked with knew that I was reliable
  • Any time anyone needed help, I was always willing to help in any way that I can
  • My residents knew they can always talk to me and I would be a friendly ear or help how they may need it
  • The families knew that their loved one was in good hands with me
  • Skills Used
  • Personable, reliable, friendly, on time, helpful
  • CNA - Certified Nursing Assistant
  • Parham Health and Rehab - Richmond, VA
  • September 2012 to November 2013
  • Responsibilities
  • Assist residents with ADLs, documenting adls, changing and toileting residents every 2 hours or prn resident needs, turning and repositioning residents every 2 hours or prn resident needs, transferring residents manually and using mechanical lifts, dressing residents for bed or for the day, preparing residents for appointments, therapy, family visits and outings, obtaining vital signs and weights, showering and bathing per resident schedule, emptying foley bags and colostomy bags, bed baths, assisting nurse with anything they may need help with
  • Accomplishments
  • The people I worked with knew that I was reliable
  • Any time anyone needed help, I was always willing to help in any way that I can
  • My residents knew they can always talk to me and I would be a friendly ear or help how they may need it
  • The families knew that their loved one was in good hands with me
  • Skills Used personable, friendly, helpful, reliable, preceptor, yielding phone calls, friendly ear to the residents and families
  • Service clerk, Beauty Advisor, Certified Pharmacy Technician
  • Walgreens - Richmond, VA
  • February 2006 to September 2012
  • Responsibilities
  • Customer service, inventory, cleanliness of store, cash handling and drawer closing, stocking, assisting customers with anything around the store, helping pharmacist with patients in pharmacy, filling prescriptions for pharmacist to verify, talking to patients, families, nurses, doctors and other pharmacies about the patient within HIPPA guidelines
  • Accomplishments
  • The people I worked with knew that I was reliable
  • Any time anyone needed help, I was always willing to help in any way that I can
  • My patients knew they can always talk to me and I would be a friendly ear or help how they may need it
  • My coworkers and supervisors knew they can count on me to get my job done correctly
  • Skills Used friendly, reliable, helpful, trustworthy, hardworking, multitasking
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Henrico County St. Mary's School of Practical Nursing
  • Franklin Military Academy

Job Titles Held:

  • HEDIS Quality Improvement Coordinator
  • LPN Charge Nurse
  • LPN (Licensed Practical Nurse)
  • OBGYN Licensed Practical Nurse
  • LPN Charge Nurse
  • LPN Charge Nurse
  • LPN Charge Nurse/ Shift Supervisor
  • CNA-Certified Nurses Assistant
  • CNA - Certified Nursing Assistant
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Certified Pharmacy Technician
  • Customer Service Representative/Beauty Advisor

Degrees

  • Practical Nursing in Nursing
  • Advanced Studies High School Diploma Or GED

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