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healthy families supervisor resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Talented coaching professional familiar with helping clients set goals, build skills and learn through individual and group sessions. Effective at modeling behaviors, developing social skills and working with clients in all types of settings. Certified Life Coach.

Skills
  • Preparing written reports
  • Data gathering
  • Project permitting
  • Training and development
  • Policies implementation
  • Supervision
  • Interviewing
  • Flexible
  • Working collaboratively
  • Planning
  • Problem resolution
  • Client support and assistance
  • Client meetings
Experience
06/2016 to Current
Youth Leader and Fellowship Study Group Leader Eliot Community Human Services Burlington, MA,
  • Mentored, instructed and supervised participating youth through collaborative efforts with like-minded, creative and inspirational team members.
  • Planned and led weekly Bible study meetings and facilitated group activities for youth.
  • Fostered relationships with youth, and provided counseling on personal and spiritual issues.
  • Connected with grass-roots organizations to solidify partnerships, build support, and garner attention for key messages.
06/2020 to 10/2021
Healthy Families Supervisor Family Services Of Northeast Wisconsin Inc. Allouez, WI,

· Maintain accountability of staff by identifying and addressing areas for growth, potential, performance issues and ensure adherence to standards.

· Supervised employees weekly and delegated duties and responsibilities.

· Addressed areas that needed improvement and observed team's performance.

· Aided onboarding team members with one-on-one training sessions.

· Participated in learning and educational opportunities to update and maintain job knowledge, including Dare to Lead facilitated by Dr. Allison Sampson-Jackson.

· De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

· Set up and activated customer accounts.

· Trained new employees on procedures and policies to maximize team performance.

· Reduced process gaps while training new hires on products, software, operational best practices and store protocols.

12/2019 to 06/2020
Treatment Foster Care Case Worker Dacco Lakeland, FL,

· Advocated for clients in case conferences, groups, and trainings.

· Monitored caseload progression and upcoming trainings.

· Educated parents in developing a supportive relationship with the child.

· Referred family members to outside support to assist in coping with increased stress.

· Built trust and rapport by remaining calm and compassionate in a variety of situations.

· Met with clients to determine necessary services and make treatment recommendations.

· Facilitated parental workshops and classes to provide support to children in achieving school and academic success.

· Interviewed client, parents, foster parents, school officials and other related parties to fully understand child's individual needs.

· Documented and submitted updates to case records.

09/2019 to 01/2020
Family Resource Specialist Healthy Families, HumanKind City, STATE,

· Managed average of twelve new clients per month and processed new referrals utilizing community connections.

· Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries to deliver high level of service.

· Educated clients on various resources, services and programs to maximize care.

· Maintained thorough and accurate assessments regarding client's family background.

· Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.

· Called clients to schedule assessments, consistently checking information and availability.

· Adhered to HIPAA requirements to safeguard client confidentiality.

12/2014 to 09/2019
Family Support Specialist Healthy Families, HumanKind City, STATE,

· Demonstrated effective, culturally sensitive engagement with clients and partners.

· Educated clients on tools to communicate better for improved family relationships and positive parenting by utilizing a strength-based and evidence-based curriculum

· Conferred with clients to discuss personal options and goals

· Explained available housing, domestic violence, employment, education and substance abuse treatment resources.

Managed parent support groups addressing topics such as positive discipline and parenting styles.

Education and Training
Expected in to to
Pursing Master’s Degree: Human Service Counseling: Life Coaching
Liberty University - Lynchburg, VA
GPA:
Expected in 12/2014 to to
Bachelor of Science: Sociology
Bridgewater College - Bridgewater, VA
GPA:
Certifications
Certified Life Coach Leadership
Accomplishments
  • Promoted from caseworker to supervisor, in less than 12-months
  • Developed relationships new clients and typically exceeded retention rates
  • Earned recognition from upper management and Living the Values reward.
  • Created highly effective onboarding protocol that significantly impacted efficiency and improved training new hires.

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Resume Overview

School Attended

  • Liberty University
  • Bridgewater College

Job Titles Held:

  • Youth Leader and Fellowship Study Group Leader
  • Healthy Families Supervisor
  • Treatment Foster Care Case Worker
  • Family Resource Specialist
  • Family Support Specialist

Degrees

  • Pursing Master’s Degree
  • Bachelor of Science

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