LiveCareer-Resume

healthcare customer service representative remote resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • 10-Key and Data Entry
  • Bill Payment and Record keeping
  • Departmental Collaboration
  • Maintaining Medical Records
  • Mobile Location-Based Services Software
  • Customer Account Management
  • Customer Retention Strategies
  • Order and Refund Processing
  • Dispatching
  • Multi-line Phone Systems
  • Computer Operation
  • Microsoft Outlook
  • Microsoft Office
  • Management operation
  • Communication skill
  • Time management
  • HIPPA Compliant
  • Cross Train
  • Customer service support
  • Data Entry
  • Flexible and Adaptable
  • Attention to Detail
  • Teamwork and Collaboration
Work History
Healthcare Customer Service Representative Remote, 11/2022 to 01/2023
Kaiser Permanente, , Denver, CO
  • Assisted with regulatory issues such as compliance.
  • Created and implemented organizational policies and procedures.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Communicated with over 50/100 patients daily, ensuring that medical information was kept private.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and backed up other customer service agents.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered 50/100 phone calls daily with friendly greeting to create positive inbound calling experience for customers.
  • Computerized record keeping systems, initiating and maintaining financial accurate and current tracking in Windows Dispatch health software.
Electric Dispatcher, 11/2018 to 09/2022
Nutrien Ltd., , Salem, AR
  • Evaluated and adjusted over multiple routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Cross Trained in other departments when needed
  • Accounts receivable taking credit card payments for members over phone for their services or reconnects, going over their bill statements to help them understand their charges.
  • Sent out Lineman,Supervisors and other utility services needed to assist hundreds hourly callers based on locations, needs and worker availability.
  • Trained new employees in various procedures and new system updates for work performance to increase productivity and caller satisfaction by 100%.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns of outages.
  • Went months without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Coordinated Lineman for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing and tracking of over 20 fleet vehicles.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
Pharmacy Assistant, 03/2017 to 10/2017
Lesley Drug, , Salem, AR
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Operated cash register and other front counter tasks to facilitate daily operations.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Supported operations with filing, copying and faxing.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Updated computer system with current customer, payment and inventory information.
  • Entered figures using 10-key calculator to compute data quickly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reviewed account documentation for over hundreds accounts, rectified issues and contacted customers about account amounts due.
Customer Service Representative, 08/2008 to 07/2016
AT&T Corporate, , Fayetteville, AR
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of over 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Cross-trained and provided back up for customer service managers.
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Entered orders into OMS computer database system.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Handled stressed customers in fast-paced Corporate store setting in coordination with solid team of 15 customer service associates.
  • Devised workaround solutions for Apple and Tech-related issues, resulting in 100% customer satisfaction.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reviewed account documentation for over 100 accounts, rectified issues and contacted vendors about account changes.
Education
High school diploma or GED: , Expected in 05/1988
Pleasant View High School - Mulberry, AR
GPA:

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Resume Overview

School Attended

  • Pleasant View High School

Job Titles Held:

  • Healthcare Customer Service Representative Remote
  • Electric Dispatcher
  • Pharmacy Assistant
  • Customer Service Representative

Degrees

  • High school diploma or GED

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