Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
- Telecommunications knowledge
- Strong problem solving ability
- High customer service standards
- Active listening skills
- Customer service expert
- Telecommunication skills
- Reatail and Corporate
| - Microsoft Office proficiency
- Time management
- Excellent communication skills
- Strong problem solver
- HIPAA compliance
- Type 60 WPM
|
10/2011 to Present Healthcare Customer Service Representative Center For Diagnostic Imaging – , ,
- Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being.
- Assist in program development with new products and/or services.
- Process one-time checking and credit card by phone payments.
- Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented.
05/2010 to 12/2011 Custodian Bwxt – , ,
- Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces.
- Swept and mopped floors and vacuumed carpets.
- Washed and sanitized toilets, sinks and showers and restocked disposables.
- Secured facilities after operating hours by locking doors, closing windows and setting up the alarm.
05/2004 to 05/2011 Customer Service Manager – , ,
- Analyzed statistics and compiled accurate reports.
- Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.
- Kept accurate records and documented customer service actions and discussions.
- Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams.
- Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments.
Expected in Diploma: General Educational
Rowan-Cabarrus Community College - ,
GPA:
General Educational
Expected in Training and Onboarding: Healthcare Customer Service
OPTUM - ,
GPA:
Received certification for training new hires as they enter customer service roles
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