Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
  • Telecommunications knowledge
  • Strong problem solving ability
  • High customer service standards
  • Active listening skills
  • Customer service expert
  • Telecommunication skills
  • Reatail and Corporate
  • Microsoft Office proficiency
  • Time management
  • Excellent communication skills
  • Strong problem solver
  • HIPAA compliance
  • Type 60 WPM
10/2011 to Present
Healthcare Customer Service Representative Center For Diagnostic Imaging , ,
  • Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being.
  • Assist in program development with new products and/or services.
  • Process one-time checking and credit card by phone payments.
  • Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented.
05/2010 to 12/2011
Custodian Bwxt , ,
  • Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces.
  • Swept and mopped floors and vacuumed carpets.
  • Washed and sanitized toilets, sinks and showers and restocked disposables.
  • Secured facilities after operating hours by locking doors, closing windows and setting up the alarm.
05/2004 to 05/2011
Customer Service Manager , ,
  • Analyzed statistics and compiled accurate reports.
  • Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.
  • Kept accurate records and documented customer service actions and discussions.
  • Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams.
  • Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments.
Education and Training
Expected in
Diploma: General Educational
Rowan-Cabarrus Community College - ,
General Educational
Expected in
Training and Onboarding: Healthcare Customer Service
Received certification for training new hires as they enter customer service roles
Activities and Honors

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School Attended

  • Rowan-Cabarrus Community College

Job Titles Held:

  • Healthcare Customer Service Representative
  • Custodian
  • Customer Service Manager


  • Diploma
  • Training and Onboarding

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