Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Skills
Telecommunications knowledge
Strong problem solving ability
High customer service standards
Active listening skills
Customer service expert
Telecommunication skills
Reatail and Corporate
Microsoft Office proficiency
Time management
Excellent communication skills
Strong problem solver
HIPAA compliance
Type 60 WPM
Experience
10/2011 to Present
Healthcare Customer Service RepresentativeCenter For Diagnostic Imaging – , ,
Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being.
Assist in program development with new products and/or services.
Process one-time checking and credit card by phone payments.
Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented.
05/2010 to 12/2011
CustodianBwxt – , ,
Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces.
Swept and mopped floors and vacuumed carpets.
Washed and sanitized toilets, sinks and showers and restocked disposables.
Secured facilities after operating hours by locking doors, closing windows and setting up the alarm.
05/2004 to 05/2011
Customer Service Manager – , ,
Analyzed statistics and compiled accurate reports.
Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.
Kept accurate records and documented customer service actions and discussions.
Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams.
Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments.
Education and Training
Expected in
Diploma: General Educational Rowan-Cabarrus Community College - , GPA: General Educational
Expected in
Training and Onboarding: Healthcare Customer Service OPTUM - , GPA: Received certification for training new hires as they enter customer service roles
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