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Healthcare Customer Service Representative Resume Example

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HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Summary
Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Skills
  • Telecommunications knowledge
  • Strong problem solving ability
  • High customer service standards
  • Active listening skills
  • Customer service expert
  • Telecommunication skills
  • Reatail and Corporate
  • Microsoft Office proficiency
  • Time management
  • Excellent communication skills
  • Strong problem solver
  • HIPAA compliance
  • Type 60 WPM
Experience
Healthcare Customer Service Representative
Company NameOct 2011 to Current
  • Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being.
  • Assist in program development with new products and/or services.
  • Process one-time checking and credit card by phone payments.
  • Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented.
Custodian
Company NameMay 2010 to Dec 2011
  • Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces.
  • Swept and mopped floors and vacuumed carpets.
  • Washed and sanitized toilets, sinks and showers and restocked disposables.
  • Secured facilities after operating hours by locking doors, closing windows and setting up the alarm.
Customer Service Manager
May 2004 to May 2011
  • Analyzed statistics and compiled accurate reports.
  • Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.
  • Kept accurate records and documented customer service actions and discussions.
  • Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams.
  • Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments.
Education and Training
Diploma: General EducationalRowan-Cabarrus Community CollegeGeneral Educational
Training and Onboarding: Healthcare Customer ServiceOPTUMReceived certification for training new hires as they enter customer service roles
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Resume Strength
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Resume Overview

School Attended

  • Rowan-Cabarrus Community College
  • OPTUM

Job Titles Held:

  • Healthcare Customer Service Representative
  • Custodian
  • Customer Service Manager

Degrees

  • Diploma : General Educational
    Training and Onboarding : Healthcare Customer Service

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