healthcare customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.

Flexible hard worker ready to learn and contribute to team success.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Medical Filing
  • Routing Lab Results
  • Bookkeeping Support
  • Appointment Confirmation
  • Medical Billing
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Customer Service
  • Scheduling Appointments
  • Typing [60] WPM
Healthcare Customer Service Representative, 06/2021 to Current
Nes AssociatesPensacola, FL,
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Scheduled patient appointments and procedures.
  • Updated databases with new and modified customer data.
Assistant Store Manager, 05/2021 to 12/2022
WarnermediaME, State,
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coached and developed store associates through formal and informal interactions.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Maintained inventory by checking merchandise to determine levels.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Customer Service Representative, 01/2018 to 10/2020
Lmi AerospaceSan Diego, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.
Education and Training
Bachelor of Arts: Forensic Science, Expected in 05/2025 to Bishop State Community College - Mobile, AL
High School Diploma: , Expected in 05/2018 to Banneker High School - Atlanta, GA

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Resume Overview

School Attended

  • Bishop State Community College
  • Banneker High School

Job Titles Held:

  • Healthcare Customer Service Representative
  • Assistant Store Manager
  • Customer Service Representative


  • Bachelor of Arts
  • High School Diploma

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